The research security service, one of the key issues that contribute to the
construction of the purchase decision at the client, and enhance customer
satisfaction and building long-term relationship with him, including contributing to
the achievem
ent of customer loyalty. Where was identified the substance of the
security service, objectives and its role in influencing customer satisfaction, and to
identify the companies and entities that provide security service, as identified on the
concept of customer satisfaction and the factors affecting it, has been reached in the
search to a strong influence between the availability of insurance service provided by
the companies and enhance satisfaction, our customers. And the existence of a
significant effect between the security service provided by the companies and
enhance customer satisfaction.
The study aimes at of measuring customer's satisfaction about the quality of Islamic
banking services, "field study for Syria International Islamic Bank," It identifies the
extent of customer's satisfaction for the quality of the services that are
offered by the
bank under study. It reveals the benefits that can be obtained by Syria International
Islamic Bank from measuring the quality of its services, and work to develop them,
reaching to basic goal which is increasing its market share to maximize its
profitability.
The research aims to analyze the reality of the health service in the Syrian private
hospitals in Lattakia City; by answering the following questions:
* What is the level of the health service in hospitals in terms of the availability of the
follo
wing basic dimensions: Tangibility, empathy, responsiveness, assurance and security,
reliability and credibility?
* What is the impact of the dimensions of health service quality in customer
satisfaction?
The survey form was designed and distributed to (105) customer of the patients who
checked in private hospitals in Lattakia City, where a convenience sample was chosen.
The results of research indicated, that there is a good understanding of the following
dimensions: Tangibility, empathy, responsiveness, and assurance and security between
members of the research sample. The study results also indicated that there is a significant
and positive effect of (empathy and emphasize security and reliability) dimensions on
customer satisfaction as dependent variable, which the regression model explained (80%)
of the differences in customer satisfaction, while Tangibility and speed of response did not
affect customer satisfaction as a dependent variable.
The aim of this research is to to identify the availability requirements of the
application of Six Sigma methodology in the companies studied, by identifying the degree
of realization of the importance of employees applying six sigma methodology, a
nd to
identify the suitability of the organizational culture prevailing in the companies studied to
apply the methodology six sigma, and to identify the availability of the necessary skills to
apply six sigma methodology.
The results of this research indicated the low degree of employees’ awareness to the
importance of applying six sigma methodology, and the lack of appropriate organizational
culture currently prevailing in the companies to organizational culture required for the
application of six sigma methodology, and to non-availability of sufficient skills to apply
six sigma methodology.
The most important recommendations of this research reveals the need for the
studied companies to conduct awareness campaigns to raise the employees awareness of
the importance to apply the six sigma methodology, and the need to encourage employees
to work together, and the necessary to orientation of the needs of customers , and follow
the initiative strategy, and train employees on the choice of projects to improve the quality,
and training the employees on the use of statistical tools and management and planning
tools to improve quality.
Performance improvement in Construction companies is a complex task, which
requires great effort and care. The research aims to analyze the status of work at the
general company for building and construction, in order to determine the available
ma
nagement problems and then determine the priorities that will be areas of possible
improvement of the performance of the company.
There used three tools to asses inputs ,processes and outputs , The result of
evaluating the maturity (inputs) of project management showed weakness in performance
as The rate of project management maturity reached 2.3 out of 5. Quality indicators
(outputs) , where rates were less than the average, were identified, as it was the results of
questionnaire of measuring customer satisfaction for a sample of projects implemented by
the company and the mean of customer satisfaction was 2.73 out of 5. Finally main
processes of the company were drown and then the “FMEA " was used to identify the
processes which face trouble which were 41 process.
As a result of this comprehensive analysis the priority areas and procedures for the
performance improvement were proposed.
The research aims at finding out the role of the electronic banking services provided
by the Commercial Bank of Syria in increasing customers' satisfaction, as well as focusing
on customers' satisfaction because of its importance and its role in ac
hieving the
competitive advantage in the delivery of services in the banking sector, which represents
an area of competition between public banks and private banks. Also, it aims at stating the
extent of the employees' participation in the bank under study regarding their eagerness to
achieve customers' satisfaction.
At the end, the research presents a summary of the most important findings. It also
presents some proposals and recommendations that will further improve the level of
electronic banking services and achieving customers' satisfaction inorder to compete at a
global level through a field study using a questionnaire designed for this purpose.
This research aims to study the impact of physical evidence in
achieving customer satisfaction and so on Kiwan Palace restaurant
in Damascus. The researcher has distributed 130 questionnaires
to a group of attendees of this restaurant was which (116)
refundable and valid for the analysis of a questionnaire which
accounted for 89.23% of the total covered by the research which
is a good ratio.
Banking information systems are essential necessities imposed by economic, social
and technical developments which taking place in the banking market world, where these
systems and techniques have an impact obviously on the banks because it depends
on the
digital technology to deliver the banking services to their applicants , which has led to
increase the quality and effectiveness the performance of services , processes and
marketing banking mix and make it more efficient and effective which will be increasing
and improving customer satisfaction for banking services applying.
Thus information systems play major role among private banks in Syria, through
their ability to improve the marketing performance of the bank and provide services and
products of high quality and low costs by redesigning operational banking, customer
contact quickly and provide significant data and information for customers consumption
patterns efficiently and effectively, which enabled the bank managers to take advantage of
this information in develop of plans and programs for improvement the quality of the
banking services performance provided, and increase the degree of satisfaction and loyalty
among customers by focusing on the efficiency and skill of banking services staff, in this
case we can facilitate the process of delivering the service to customers in the right way.
The aim of this research is to learn about the reality of the talent
management application in the five star hotels in Damascus and
the role played by this application in achieving customer
satisfaction, as customer satisfaction is now a key deter
minant of
its survival and continuation in the market. The research problem
is summarized as follows: Do these hotels depend on talent and
management and how does this affect customer satisfaction?
This study aims at identifying the impact of electronic banking
services quality on customer satisfaction amongst public and
private banks' branches in the city of Hama. Furthermore,
identifying the difference in assessing each of electronic banking
services quality and customer satisfaction among these two sectors.
