Studying the relationship between service quality and customer satisfaction A Field Study on the Private Hospitals in Lattakia City

The research aims to analyze the reality of the health service in the Syrian private hospitals in Lattakia City; by answering the following questions: * What is the level of the health service in hospitals in terms of the availability of the following basic dimensions: Tangibility, empathy, responsiveness, assurance and security, reliability and credibility? * What is the impact of the dimensions of health service quality in customer satisfaction? The survey form was designed and distributed to (105) customer of the patients who checked in private hospitals in Lattakia City, where a convenience sample was chosen. The results of research indicated, that there is a good understanding of the following dimensions: Tangibility, empathy, responsiveness, and assurance and security between members of the research sample. The study results also indicated that there is a significant and positive effect of (empathy and emphasize security and reliability) dimensions on customer satisfaction as dependent variable, which the regression model explained (80%) of the differences in customer satisfaction, while Tangibility and speed of response did not affect customer satisfaction as a dependent variable.

Service Quality Evaluation of Tartous Call Center from the viewpoint of its Customers in the Syrian Coast

This research aims at evaluating service quality at tartous call center in Syrian Coast. This is achieved by concentrating on the service performance ( SERVPERF) to measure the recognized service quality. The data for this research were collected using a questionnaire . 200 had been distributed. 179 were returned, which amounts for 89.5% of the distributed questionnaires.

Studying the Relationship Between The Quality of Private High Education and Students Satisfied Survey Study on Syrian Private Universities Students

The purpose of this research is to study the relationship between the quality of private high education and students satisfied. In this search, the searcher used service quality dimensions: - Tangibles. - Reliability. - Responsiveness. - Assurance. - Empathy. For studding its relationship with students satisfied.

Measureing the quality of the services provided by the Syrian Telecommunications Company from the customers’ point of view. The case of Tishreen Telephone Exchange in Lattakia .

The aim of this study is to measure the quality of the service provided by the Syrian Telecommunications Company from customers’ point of view. Tishreen Telephone Exchange in Lattakia was examined using the SERVQUAL standard which is modified by adding two dimensions; network quality and communication. The study shows the process of measuring the quality of provided fixed telephone services in terms of difference between what customers expect and what they actually receive. The data was collected using a questionnaire designed by Parasuraman and others. 200 questionnaires were randomly distributed to the company's customers. The results of the study indicate that there is a gap in all dimensions (Tangibility, reliability, responsiveness, assurance, empathy, network quality and communication) and that customers' expectations exceed what the company actually provide. The study concluded with some recommendations including the necessity of improving the quality of service, training the staff and adopting quality as a basic standard for work.