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Register a new userDefining the Areas and Priorities of Performance Improvement in Construction Companies Case Study for General Company for Construction and Building
تحديد مجالات و أولويات تحسين الأداء في شركات التشييد (دراسة حالة الشركة العامة للبناء و التعمير)
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Added by
Tishreen University ورقة بحثية
Publication date
2015
fields
Management and Construction
and research's language is
العربية
Created by
Shamra Editor
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يعتبر تحسين الأداء في شركات التشييد عملاً معقداً يتطلب جهد و عناية كبيرين، لذلك هدف البحث إلى تحليل واقع العمل في الشركة العامة للبناء و التعمير لأجل تحديد المشاكل الإدارية الموجودة و من ثم تحديد الأولويات التي ستكون مجالات تحسين ممكنة لأداء الشركة. لأجل تحقيق الأهداف السابقة تم استخدام نموذج تقييم ثلاثي و ذلك وفق نظرية قياس الأداء بالاعتماد على قياس (المدخلات و العمليات و المخرجات)، حيث تم تقييم نضوج إدارة المشاريع PMM لعينة من التي تنفذها الشركة (المدخلات) و تقييم احتياجات الزبائن الخارجيين (المخرجات) و تقييم احتياجات العاملين أي الزبائن الداخليين (العمليات) و بينت النتائج وجود ضعف في الأداء بالنسبة لتقنيات و أساليب إدارة المشاريع حيث بلغ معدل نضوج إدارة المشاريع (2.3) من 5, كما كانت نتائج استبيان قياس رضا الزبون لعينة من المشاريع التي تنفذها الشركة (2.73) من 5 و باستخدام FMEA تم تحديد 41 عملية من عمليات الشركة فيها خلل في الأداء. وفقا لنتائج التقييم تم تحديد اولويات التحسين للشركة و تم اقتراح الإجراءات الممكنة لتحسين الأداء.
Performance improvement in Construction companies is a complex task, which requires great effort and care. The research aims to analyze the status of work at the general company for building and construction, in order to determine the available management problems and then determine the priorities that will be areas of possible improvement of the performance of the company. There used three tools to asses inputs ,processes and outputs , The result of evaluating the maturity (inputs) of project management showed weakness in performance as The rate of project management maturity reached 2.3 out of 5. Quality indicators (outputs) , where rates were less than the average, were identified, as it was the results of questionnaire of measuring customer satisfaction for a sample of projects implemented by the company and the mean of customer satisfaction was 2.73 out of 5. Finally main processes of the company were drown and then the “FMEA " was used to identify the processes which face trouble which were 41 process. As a result of this comprehensive analysis the priority areas and procedures for the performance improvement were proposed.
Artificial intelligence review:
Research summary
يهدف البحث إلى تحليل واقع العمل في الشركة العامة للبناء والتعمير لتحديد المشاكل الإدارية وتحديد الأولويات لتحسين الأداء. تم استخدام نموذج تقييم ثلاثي لقياس المدخلات والعمليات والمخرجات، حيث أظهرت النتائج ضعفًا في تقنيات وأساليب إدارة المشاريع بمعدل نضوج 2.3 من 5، ورضا الزبائن بمعدل 2.73 من 5. تم تحديد 41 عملية تعاني من خلل في الأداء باستخدام FMEA. بناءً على النتائج، تم اقتراح إجراءات لتحسين الأداء مثل تحسين أساليب التخطيط، تطوير قاعدة بيانات لمتابعة الأداء، وتدريب مدراء المشاريع على الإدارة الاحترافية.
Critical review
دراسة نقدية: تعتبر الدراسة شاملة ومنهجية في تحليل مشاكل الأداء في الشركة العامة للبناء والتعمير. ومع ذلك، يمكن الإشارة إلى بعض النقاط التي قد تحتاج إلى تحسين. أولاً، كان من الممكن أن تكون الدراسة أكثر شمولية إذا تم تضمين شركات أخرى للمقارنة. ثانيًا، قد يكون من المفيد استخدام أدوات تقييم إضافية أو متقدمة لتحليل الأداء بشكل أعمق. وأخيرًا، يجب أن تأخذ الدراسة في الاعتبار العوامل الخارجية مثل الظروف الاقتصادية والسياسية التي قد تؤثر على أداء الشركة.
Questions related to the research
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ما هو الهدف الرئيسي من البحث؟
الهدف الرئيسي هو تحليل واقع العمل في الشركة العامة للبناء والتعمير لتحديد المشاكل الإدارية وتحديد الأولويات لتحسين الأداء.
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ما هي الأدوات التي استخدمت لتقييم الأداء؟
تم استخدام نموذج تقييم ثلاثي لقياس المدخلات والعمليات والمخرجات، واستبيان قياس نضوج إدارة المشاريع، واستبيان قياس رضا الزبون، وFMEA.
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ما هي النتائج الرئيسية التي توصلت إليها الدراسة؟
أظهرت النتائج ضعفًا في تقنيات وأساليب إدارة المشاريع بمعدل نضوج 2.3 من 5، ورضا الزبائن بمعدل 2.73 من 5، وتم تحديد 41 عملية تعاني من خلل في الأداء.
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ما هي الإجراءات المقترحة لتحسين الأداء؟
تم اقتراح تحسين أساليب التخطيط، تطوير قاعدة بيانات لمتابعة الأداء، وتدريب مدراء المشاريع على الإدارة الاحترافية.
References used
KERZNER, H. Using the project management maturity model: strategic planning for project management. Second edition, John Wiley & Sons, USA, 2005, 334
AHMED, S.M. ; KANGARI .R. Analysis of Client-Satisfaction Factors in Construction Industry. Journal of Management in Engineering, Vol. 11, No. 2, 1995 , 36-4
BARRETT, P. Systems and relationships for construction quality. International Journal of Quality & Reliability Management, Vol. 17, Nos. 4/5, 2000,377-392
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