This study aimed to identify the level of quality of health services provided in health centers in the province of Lattakia (supervision area of al-Shamia). It also determined the level of satisfaction of beneficiaries on health services provided in
these centers. The study community consisted of families who went repeatedly to the health centers in the area. The researcher has used the descriptive analytical method to measure the satisfaction of the beneficiaries with the quality of health services provided in the centers. A questionnaire has been designed and distributed among the beneficiaries families in order to measure the quality level of health services in the centers. Data has been also studied and analyzed by using the SPSS program. After analysis of the data, there was clearly lack of quality of health services provided in health centers al-Shamia supervision area, according to the dimensions of quality of health services (tangibility, reliability, power of responsiveness, empathy, trust and safety) from the viewpoint of the beneficiaries of the services provided
The research security service, one of the key issues that contribute to the
construction of the purchase decision at the client, and enhance customer
satisfaction and building long-term relationship with him, including contributing to
the achievem
ent of customer loyalty. Where was identified the substance of the
security service, objectives and its role in influencing customer satisfaction, and to
identify the companies and entities that provide security service, as identified on the
concept of customer satisfaction and the factors affecting it, has been reached in the
search to a strong influence between the availability of insurance service provided by
the companies and enhance satisfaction, our customers. And the existence of a
significant effect between the security service provided by the companies and
enhance customer satisfaction.
This study aimed at identifying the level of quality of health services provided in the
National Hospital in Latakia city, from the viewpoint of employees in the Directorate of
Social Affairs, and determine the level of satisfaction of the benefici
aries of the health
services provided in the hospital, according to the study sample. The study population
consisted of the employees in the Directorate of Social Affairs who experienced the
medical services of the National Hospital in Latakia. The researcher used the descriptive
analytical method to measure the satisfaction of the beneficiaries of the quality of health
services provided in the National Hospital; a questionnaire was designed and distributed to
the beneficiaries of health services in order to measure the quality of services in the
mentioned hospital; data have been studied and analyzed with the help of SPSS program,
hereafter the results (data analysis) show that the health services provided in the National
Hospital in Lattakia fell short of the quality from the viewpoint of employees in the
Directorate of Social Affairs according to the dimensions of the quality of health services
(tangibility, reliability, responsiveness, empathy, trust and safety).
This study aims to identify the level of electronic banking services in private banks
in Lattakia and determine the level of satisfaction of employees with these services, The
study population consisted of workers in private banks in Lattakia. The
researcher used the
descriptive analytical method to measure the employees' satisfaction in private banks at the
level of electronic banking services provided in the banks mentioned. A questionnaire was
designed and distributed to employees in private banks in order to measure the type and
quality of services offered and the difficulties faced by the electronic banking business,
The data was collected and analyzed using SPSS. The analysis of the data showed a lack of
quality in the electronic banking services offered by private banks in the study area
according to the following dimensions (quality, comprehensiveness, difficulties,
satisfaction) from the perspective of workers in the private banks.
The aim of this study is to identify the quality of health services provided in the
public sector hospitals in the Syrian Arab Republic. The paper adopts the analytical
descriptive approach where the phenomenon or the problem under study is describ
ed
accurately and expressed quantitatively and qualitatively. The comparison method is used
to identify the similarities and differences between the Syrian governorates. The secondary
data, available in the local Health Directorate and the Central Library of Statistics, are
reviewed. Some of them are selected to present comparisons, in addition to reference to
several secondary sources, such as studies and reports related to the study, to evaluate the
quality of the provided health services.
After analyzing the data, we found that Syria did succeed in improving the health
conditions of citizens through the study of statistical indicators related to health. Pertaining
to training, it shows the lack of the required level of quality of the offered health services
in hospitals at the time that training, especially in this sector to keep abreast of successive
global developments and successive which have great impact on the health services
quality.
This study aimed to know the role of quality of hotel services in
improving the revenues of the hotels in Damascus in 2017 by
determining the quality of hotel services and tools, determining
hotel revenues and determining the relationship between the quality
of hotel service and improving revenues.
