The research aims to analyze the reality of the health service in the Syrian private
hospitals in Lattakia City; by answering the following questions:
* What is the level of the health service in hospitals in terms of the availability of the
follo
wing basic dimensions: Tangibility, empathy, responsiveness, assurance and security,
reliability and credibility?
* What is the impact of the dimensions of health service quality in customer
satisfaction?
The survey form was designed and distributed to (105) customer of the patients who
checked in private hospitals in Lattakia City, where a convenience sample was chosen.
The results of research indicated, that there is a good understanding of the following
dimensions: Tangibility, empathy, responsiveness, and assurance and security between
members of the research sample. The study results also indicated that there is a significant
and positive effect of (empathy and emphasize security and reliability) dimensions on
customer satisfaction as dependent variable, which the regression model explained (80%)
of the differences in customer satisfaction, while Tangibility and speed of response did not
affect customer satisfaction as a dependent variable.
This study aims to identify the relationship between the training and
dimensions of quality of health services - from the point of view of
those supervising the private Hospitals under study - also, to
identify the importance of the training, and
to identify the level of
quality of health services in those Hospitals. The research has been
applied on the following private Hospitals; Charity Muwasat
Hospital, Alrashid Hospital, Alrazi Hospital and Alandalous
Hospital. The questionnaires have been distributed on the medical
cadres including (Nurses& Physicians) and among administrative
cadres by 50% of the workers in each Hospital. (450)
Questionnaires have been distributed, (315) were returned.Thus, the
number of valid questionnaires for analysis (224) by 50%.
According to their responses, the statistical analysis and the
hypotheses test have been done to get the results and
recommendations.
The research aims to analyze the reality of the health service in the Syrian private hospitals in Lattakia City; by answering the following questions:
* What is the level of the health service in hospitals in terms of the availability of the followi
ng basic dimensions: Tangibility, empathy, responsiveness, assurance and security, reliability and credibility?
* What is the impact of the dimensions of health service quality in customer satisfaction? The survey form was designed and distributed to (105) customer of the patients who checked in private hospitals in Lattakia City, where a convenience sample was chosen. The results of research indicated, that there is a good understanding of the following dimensions: Tangibility, empathy, responsiveness, and assurance and security between members of the research sample. The study results also indicated that there is a significant and positive effect of (empathy and emphasize security and reliability) dimensions on customer satisfaction as dependent variable, which the regression model explained (80%) of the differences in customer satisfaction, while Tangibility and speed of response did not affect customer satisfaction as a dependent variable.