The aim of this research is to learn about the reality of the talent
management application in the five star hotels in Damascus and
the role played by this application in achieving customer
satisfaction, as customer satisfaction is now a key deter
minant of
its survival and continuation in the market. The research problem
is summarized as follows: Do these hotels depend on talent and
management and how does this affect customer satisfaction?
This study tried to focus the light on the reality of implementing
talent management processes in AL-Haram Transfer Company.
Talent management represent the modern direction for managing
human resources and the main success factor which enables the
organization to hire the high performance employee, which count
the success factor in business environment.
