Performance improvement in Construction companies is a complex task, which
requires great effort and care. The research aims to analyze the status of work at the
general company for building and construction, in order to determine the available
ma
nagement problems and then determine the priorities that will be areas of possible
improvement of the performance of the company.
There used three tools to asses inputs ,processes and outputs , The result of
evaluating the maturity (inputs) of project management showed weakness in performance
as The rate of project management maturity reached 2.3 out of 5. Quality indicators
(outputs) , where rates were less than the average, were identified, as it was the results of
questionnaire of measuring customer satisfaction for a sample of projects implemented by
the company and the mean of customer satisfaction was 2.73 out of 5. Finally main
processes of the company were drown and then the “FMEA " was used to identify the
processes which face trouble which were 41 process.
As a result of this comprehensive analysis the priority areas and procedures for the
performance improvement were proposed.
This study aimed to identify the impact of the applying the Quality Management System to improve competitive advantage in Syriatel Mobile Telecom company .
