Storage is one of the main services provided by the container terminals to its customers.
The competition between these terminals is very strong to provide the best services and
efficiency that reduces the time of containers in the yards to the low
est time. This reflects
an increase in productivity and reduction in storage costs, that is very important to the
shipping agents, so it had to work on the continuous re-preparation of the yards and
transport equipment commensurate with rapid changes and the great development in the
number of containers.
The study focused on methods of calculating the theoretical storage capacity of the
container terminals and applying them to the research terminal and comparing the results
with the actual reality and actual productivity of the fully and empty container yards, and
the global values of the modern container terminals, and calculation of the values of one of
the most important indicators of use, that is the indicators of use of yard which reflects the
efficiency of the use of available resources in the yards of the station.
The study aimed to identify the environmental awareness among the kindergarten children
(high, middle, low) in Lattakia city. In order to achieve this objective, the sample of the
research of kindergarten children was selected from public and priva
te kindergartens. The
number of the sample reached (180) children of the age (5-6) years. This sample was
chosen stratified randomly. The researcher used the descriptive method to achieve the
objectives of the study.
The research tool consisted of a non-verbal environmental awareness scale, which was
developed by the researcher to suit the developmental characteristics of the kindergarten
child in The Syrian Environment. The study found that the level of the environmental
awareness of kindergarten children in Lattakia was high. The results also showed that there
were no differences between kindergarten children in their environmental awareness
according to gender and kindergarten's own.
Customer Retention Management (CRM) provides a strong competitive advantage for the organization to stay in the market. It helps management to track customer interactions with the organization and allows employees access to all customer,s previous i
nformation; CRM gains its importance by creating a strategic vision to achieve the organization's goals of maintaining customers and reaching loyalty through integration with marketing policies and product development To increase the sales of the organization and to make offers that attract the target customer and interact with him in a way that ensures its preservation. The aim of the study is to define the reality of the application of CRM during the crisis period (2011-2018) in the Syrian private banks in Lattakia, and study the dimensions of customer relationship management in these banks, and then study the impact of these dimensions on the performance indicators that were measured through indicators of profitability, customer complaints, strong relationships with customers, customer satisfaction and loyalty. In order to achieve this, two main hypotheses were formulated. The researcher used the questionnaire technique to collect the data analyzed using statistical tests, the most important of which were the one-sample t. test, and the Pearson Correlation test. The researcher has reached several results, the most important of which is: a good evaluation of the availability of CRM dimensions in the studied banks, and there is a positive relationship between these dimensions and performance.
Customer Retention Management (CRM) provides a strong competitive advantage for
the organization to stay in the market. It helps management to track customer interactions
with the organization and allows employees access to all customer,s previous
information;
CRM gains its importance by creating a strategic vision to achieve the organization's goals
of maintaining customers and reaching loyalty through integration with marketing policies
and product development To increase the sales of the organization and to make offers that
attract the target customer and interact with him in a way that ensures its preservation.
The aim of the study is to define the reality of the application of CRM during the crisis
period )8402-8400( in the Syrian private banks in Lattakia, and study the dimensions of
customer relationship management in these banks, and then study the impact of these
dimensions on the performance indicators that were measured through indicators of
profitability, customer complaints, strong relationships with customers, customer
satisfaction and loyalty. In order to achieve this, two main hypotheses were formulated.
The researcher used the questionnaire technique to collect the data analyzed using
statistical tests, the most important of which were the one-sample t. test, and the Pearson
Correlation test. The researcher has reached several results, the most important of which is:
a good evaluation of the availability of CRM dimensions in the studied banks, and there is
a positive relationship between these dimensions and performance.
knowledge management
إدارة المعرفة
المصارف الخاصة
private banks
ولاء العملاء
customer loyalty
رضا العملاء
customer satisfaction
محافظة اللاذقية
إدارة علاقات العملاء
العملاء المربحين
تكنولوجيا إدارة علاقات العملاء
Customer Relationship Management
key Customer
CRM Technology
Lattakia Provenance
المزيد..
The purpose of this research is to deduce the basis for calculating the cost of honey bee
products since the actual costing of various levels on accurate basis is the right starting
point for achieving all the goals of the cost systems. Because the
actual cost is the basis of
planning, control and reduction of that cost. Lack of information to properly determine
product cost may cause choosing unhealthy competitive strategies, and make bad
decisions, whether it related to product pricing or product selection.
The research objective was reached through an analytical study of previous studies that
discussed the economic feasibility of honey bee production projects in a variety of
environments. In addition, a field study was carried out on the working beekeeping firms in
Lattakia governorate during the period between the month of 11/2017 and the end of the
month 8/2018.
A number of conclusions were reached on the determinants of the cost of honey bee
products, including the need to rely on the variable cost approach in preparing the list of
honey product costs, the adoption of the production season as a period for the preparation
of this list and a number of conclusions regarding the basis for calculating the depreciation
of the assets of the honeybees and classified it as fixed cost which must included in the
income statement for the financial cycle which ends at the end of the production seasons
on 31/10 of each year.
Container transportation is one of the essential elements of modern ren aissance in
shipping business in the world. Due to its extremely important, most countries have
focused (especially the developed ones) on development of their maritime fleets
and ports,
in order to be able to keep up and keep the remarkable development and extremely rapid
progress in containerization technology.
Port capabilities should be commensurate with the developments in maritime transport
fleets and their transport patterns represented by container vessels that require advanced
port services such as high efficiency of workers and cranes, and modern and fast
performance specialized equipments, and modern electronic systems.
The study addressed the basic criteria for the level of services in the container terminals
that have been identified in the United Nations Conference on Trade and Development
UNICTAD 2012, These criteria were applied to Lattakia International Container Terminal
(LICT), where the relative waiting time ε and productivity coefficient (P) were
calculated for the duration of the ship's stay in the port, and the statistical indicators of the
times of ships at the Lattakia International Container Terminal and the container handling
rates was studied during the period Extending from 2014 to 2017, The study concluded
that the average wait time relative ε achieved the value of 0.0553, which put it at level B
which is the second level of four levels, A, B, C, D, in addition to the level B is also
achieved by productivity coefficient (P) and the value of 54.4 during the The study period.
This research was conducted in laboratory of Nematology in the Center of Scientific
Agricultural Research in Lattakia, to detection of Entomopathogenic Nematodes (EPNs) in
Citrus Orchards soils in Lattakia governorate.
A total of 66 composite soil
samples were collected from Citrus orchards during (2016-
2017). Entomopathogenic nematodes (EPNs) were recovered from soil samples by the
insect baiting technique, using seventh instar larvae of the Greater wax moth Galleria
mellonella (Lepidoptera: Pyralidae). Infective juveniles (IJs) were collected from G.
mellonella cadavers using the method of White (1927).
EPN isolates were identified based on morphometric methods. Eight isolates were
identified as Heterorhabditis bacteriophora Poinar 1976 (Ord. Rhabditida: Fam.
Heterorhabditidae) .
Positive soil samples ratio was 12.12% of total samples, where EPNs isolates were
extracted from regions (Al-Bassa, Al-Magreet, Al-Shamia, Gio, Al-Kharnoba, Al-Sorsokia,
Fideo, Borj Al-Qasab)0 The soil textures of the EPNs positive samples were (sandy loam,
silt loam, loamy sand, loamy clay sand, clay) with ( pH 6.34- :0.5) and (1.99- 4.82) g\100g
organic content. The electrical conductivity of the nematode positive soils varied from 0.33
to 0.82 ds/m.
Regional planning is currently one of the pillars of the state and a measure of its
development, because planning works to show the current or the future problems, and puts
the appropriate solutions. So there is no doubt that the population is the
main goal of any
planning process by ensuring the various requirements of life for the increasing number of
them year after year. Finding adequate housing is therefore one of the first steps in the
planning process.
The problem of population growth is one of the most prominent problems facing countries
at present time. This is evident in city centers, which results in many problems such as
informal housing. In this study, we had a spatial study to determine the best location for
establishing a new city in order to accommodate the increasing number of population
within the Lattakia Governorate (Syrian Arab Republic), and we also achieved a
population study in order to determine the future population growth.
Geographic information systems (GIS) have proven its efficiency in spatial and
descriptive data management and analysis, so they have been relied upon to determine the
appropriate places for urban expansion based on a set of criteria collected from a range of
research that affect the selection process of these areas, through spatial analysis tools
within the GIS software to reach the appropriate areas of expansion to accommodate the
expected population growth.
The purpose of the research is to identify the reality of the practice of transparency in its
dimensions: accuracy and honesty in providing information, easy access to information,
public information, in the General Company of Lattakia Port, and it
s role of reducing the
manifestations of administrative corruption represented by: combating bribery and limiting
the exploitation of the position. The study was based on the descriptive approach. The
research society included all the administrative staff in the general company of Lattakia port.
The sample of the research is a soft sample of (200) administrative workers, the
questionnaires were distributed to them, 177 (complete questionnaire) (88.5%). The results
showed that there is a strong and inverse relation between the commitment to transparency
and the reduction of administrative corruption in the company under study. 77.9% of the
variation in the reduction of administrative corruption is explained by the commitment to
transparency. Contribute to the reduction of the manifestations of administrative corruption in
the company under study, and this applies to every dimension of transparency (accuracy and
honesty in providing information, accessibility of information, public information).
The objective of this study is to assess the reality of the professional commitment of
the employees in the private commercial banks in lattakia Governorate, The researchers
identified three types of functional commitment, which included both Affec
tive
commitment, Continuance commitment, and Normative commitment.
The researchers distributed a questionnaire to a random sample of 77 workers. Each
questionnaire included 24 phrases that measured the three types of commitment. They
calculated the Cronbach's Alpha coefficient to measure the stability of the scale, The t-test
was used for one sample to test the hypotheses, The researchers found results showing high
degrees of functional commitment of all three types, but at varying degrees, where the
mean of the responses on the expressions that measured the three types of commitment was
Greater than the mean neutrality of the scale.