The study aimed to get know the reality of the application of the concept of
Total Quality Management, Faculty of literature-University of Damascus and
determine the effect of variables of the study (Grade, years of experience, type)
and in fact the application of total quality management.
The study aimed at identify the degree of meeting the teachers of
schools in AL-Hassakeh city to the total quality management
standards in teaching from point of view the headteachers.
The study aimed to get know the reality of the application of the concept
of Total Quality Management, Faculty of literature-University of
Damascus and determine the effect of variables of the study (Grade, years
of experience, type) and in fact the application of total quality
management.
تم في هذا البحث دراسة الواقع الفعلي لأسلوب العمل المطبق في المخابر في بعض الجامعات
السورية و مقارنته مع متطلبات المواصفة القياسية 2005 :I SO/IEC 17025لعمل على تطوير أساليب
العمل تماشيا مع المواصفة.
This study aimed to identify the impact of the applying the Quality Management System to improve competitive advantage in Syriatel Mobile Telecom company .
The study aimed to assess the extent to which the teachers of the first cycle of basic
education in Al-Hasakah achieved the criteria of TQM from the point of view of the
principals of these schools. The researcher used a questionnaire which include
d the
following criteria: 1. Planning and designing educational attitudes; 2. Providing, 3 - the
ability to understand the scientific material and understand the nature and integration with
other materials, 4 - the use of strategies and techniques of education, 5 - assessment of
students and follow - up learning outcomes, 6 - cooperation with his superiors and
colleagues, students and parents. The study found that the TQM standards of the teachers
of the first cycle in basic education in Al-Hasakah governorate from the point of view of
managers were very high for all standards except for the criterion of using the strategies
and the educational techniques were achieved with a medium degree.
There were statistically significant differences among the members of the research
sample according to the gender variable in favor of females. There were statistically
significant differences among the members of the research sample according to the
variable of administrative experience for the benefit of those with experience from 1-5
years. Evaluation. In the light of previous findings, the study presented some suggestions
that can be traded to improve the quality of teachers' performance in accordance with TQM
standards.
The study aims to Assess the extant of n ivolvement of employees as one of total
quality management standards in the development ofperforamnce in public sports
Federation in SyriaKand the researcher has used the description and survey for being
su
itable with the study nature, The study covered a sample of 100 member of the Executive
Committee, employees and members of SGSF in Damascus who have been chosen on
purpose, The results revealed that it does not have a special follow-up for people training
needs committees, making continuous improvement processes is incomplete, and lack of
attention to the work environment effect on the performance of people in the SGSF as well
as the absence of the concept of Engagement of people as a criterion whose overall sample
quality management standards, due to lack of inclusion of TQM is a new style of
management styles in the SGSF and The results revealed there is no significant
difference in sample responses in terms of (sex, administrative capacity, Career, full-time,
years of experience) and thus the sample agreed on the lack of an interest by the SGSF in
the application of Engagement of people as a criterion of the overall quality of
administrative development in the SGSF management standards, the researcher
recommended that SGSF must adopt the culture of total quality in SGSF and transfer it to
all SGSF branches, Composition of the Bureau of TQM by the SGSF management is
responsible for the implementation of total quality programs in the SGSF, And the need for
informed each people in the SGSF on total quality management program and consider it an
essential part of the success of this program, And work to improve the competencies of
personal and artistic people to be able to execute the administrative processes with high
quality management level.
The research aimed to measure the impact of the application of the quality management system according to ISO 9001 standards on customer satisfaction in the banking sector, and the goal of this measurement is to discover how the customers perceive th
e benefits of quality management system, It also aims to discover the strengths and weaknesses of the application of this system to enhance the strengths and treat the weaknesses, and to make continuous improvement for the quality management system. In addition to this to work on developing the customer confidence in the services that are provided by the Bank.
The aim of this study is conducting a comparison between the internal law of the
Syrian basic education schools and the corresponding law in French schools in order to
determine the extent to which each law is consisting with total quality manageme
nt
principles, so as to benefiting from French experience in this field. To achieve this aim, a
comparative approach is adopted. The results showed that the Syrian internal law has not
been designed according to the total quality management principles intentionally, where it
focused on some principles and ignored others. For example, it focused on matching
student's need as beneficiary, but ignored both graduate's need for work and marketplace
itself as beneficiary. In addition, the internal law did not give sufficient importance to
supporting top management principle to achieve quality. In contrary, the corresponding
French law focuses on the total quality management principles intentionally. Despite not
having exactly the same names as mission, the vision and quality councils, even though
they are incorporated in the content. It is suggested that there is a need to benefit from
strength points in the French law taking into account the Syrian conditions.
The aim of this study is to highlight the extent to which the internal law of basic
education schools issued by the ministry of education conforms with the principles of the
Total Quality Management (TQM). To achieve this aim, the contents of the i
nternal law
were analysed quantitatively and qualitatively. The results show that the internal law has
not been designed according to TQM principles deliberately where the vision, the mission,
quality councils etc…are not mentioned. However, some articles in the internal law are
consistent with TQM principles either directly or indirectly. While some principles are
focused on, others are ignored. The principle of focusing on the beneficiary came first (In
terms of frequency) despite ignoring work place as beneficiary. The principle of supporting
top management came last. A revision of the internal law is suggested as to conform with
the TQM principles and also the need for further studies regarding the extent and the actual
application of its contents.
