This research aims to present the importance of using statistical methods while establishing a quality
management system in the laboratory according to the requirements of the international standard ISO
17025:2005.
In addition the research describ
es how statistical analysis of the tests results works and includes a
practical study to evaluate the technical competence of the laboratory by using the most common
statistical methods (hypothesis testing) to study the results in a scientific way enables researchers to
identify weaknesses in the laboratory performance, and thus provides it with feedback and technical
advice helping to determine measurement problems and to check the Trueness of tests results.
Finally, the research provides recommendations and proposals such as a necessity of applying practical
methods for monitoring the performance of tests , making sure they meet quality requirements in terms of
trueness and precision , and working to remove the causes that affect the quality of performance during
all phases of testing, these proposals would – if they have been applied – support the laboratory to obtain
the certification in accordance with international standard ISO 17025:2005.
The research aimed to measure the impact of the application of the quality management system according to ISO 9001 standards on customer satisfaction in the banking sector, and the goal of this measurement is to discover how the customers perceive th
e benefits of quality management system, It also aims to discover the strengths and weaknesses of the application of this system to enhance the strengths and treat the weaknesses, and to make continuous improvement for the quality management system. In addition to this to work on developing the customer confidence in the services that are provided by the Bank.
تم في هذا البحث دراسة الواقع الفعلي لأسلوب العمل المطبق في المخابر في بعض الجامعات
السورية و مقارنته مع متطلبات المواصفة القياسية 2005 :I SO/IEC 17025لعمل على تطوير أساليب
العمل تماشيا مع المواصفة.