الهدف من هذا البحث هو التوصل إلى معرفة مدى توافق النظام الداخلي لمدارس التعليم الأساسي الصادر عن وزارة التربية السورية مع مبادئ إدارة الجودة الشاملة. و لتحقيق هذا الهدف تم القيام بتحليل مضمون نص هذا النظام تحليلاً كمياً و كيفياً, و بينت النتائج أنه لم يتم وضع النظام الداخلي وفق مبادئ إدارة الجودة الشاملة بشكل علمي و مقصود, فلم تظهر فيه الرؤيا أو الرسالة أو مجالس الجودة...الخ. بينما تبين أنه يتوافق في بعض المواد مع تلك المبادئ أحياناً بشكل مباشر و أحياناً بشكل غير مباشر, و قد تم التركيز على بعض المبادئ و إهمال بعضها الآخر, إذ احتل مبدأ التركيز على المستفيد المرتبة الأولى (في تكرار الورود المباشر) بين المبادئ المدروسة و ذلك رغم إهمال سوق العمل كمستفيد, و جاء مبدأ دعم الإدارة العليا في المرتبة الأخيرة, و تم اقتراح إعادة النظر في هذا النظام في ضوء مبادئ إدارة الجودة الشاملة, و القيام بدراسات حول مدى و كيفية التطبيق الفعلي لما ورد فيه.
The aim of this study is to highlight the extent to which the internal law of basic
education schools issued by the ministry of education conforms with the principles of the
Total Quality Management (TQM). To achieve this aim, the contents of the internal law
were analysed quantitatively and qualitatively. The results show that the internal law has
not been designed according to TQM principles deliberately where the vision, the mission,
quality councils etc…are not mentioned. However, some articles in the internal law are
consistent with TQM principles either directly or indirectly. While some principles are
focused on, others are ignored. The principle of focusing on the beneficiary came first (In
terms of frequency) despite ignoring work place as beneficiary. The principle of supporting
top management came last. A revision of the internal law is suggested as to conform with
the TQM principles and also the need for further studies regarding the extent and the actual
application of its contents.
References used
Arcaro, Jerome , Quality in Education: An Implementation Hand Book Florida: St, Luci press, 1995
BAILLY, Michel CABANES, Catherine GOGUE, Jean-Marie La Qualité à lécole Paris, ECONOMICA, Paris, 1998, 207p
Deming, E, Out of the Crisis- Cambridge: MIT, Center for Advanced Engineering Study, 1986
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