This research has aimed to identify the level of quality of banking services provided in the branches of the bank under study, to know the relative importance of the main and subsidiary dimensions of the quality of banking service, and to study the r
elationship between quality and customer satisfaction. The study relied on the approach of the gap theory, to compare the actual performance of the service provided and the expected performance Of them, the research sample consisted of (314) sample from commercial bank branch clients in Lattakia Governorate. The most important results of the research were as follows: It was found that there are significant differences between the dimensions of perceived and expected quality and at the level of all the main dimensions, and these differences were in favor of the expected quality dimensions, meaning that the quality of banking service meets part of customer expectations, and according to the scale of gaps, the most satisfactory dimensions to customers are: the tangible elements, followed by security Then sympathy, as for the least customer satisfaction, which is reliability and response, and there is a significant relationship between quality and customer satisfaction.
This research deals the legal system for bank guarantee letters , and we tried first to define the legal nature of a bank guarantee letter by distinguishing between it and similar systems, We talked about the position of national legislation on indep
endent guarantees and we touched upon some legislations that regulated the provisions of the bank guarantee letter in their legal texts, After trying to determine the reasons for the refusal of the legislator in some countries to address the issue of the letter of guarantee, We also explained the role of the judiciary that tried to return unregulated systems to a legal basis after adjusting their facts through a process of induction and reasoning within the scope of legal logic, and we discussed some judicial applications in this regardi, At the end of our research, we reached a number of findings and recommendations, hoping that they would contribute to promoting this type of guarantees due to their importance in practical life.
This research aimed to analyze the quality of marketing information in the Commercial Bank of Syria, to identify the indicators of managing the relationship with the customer, and to determine the nature of the relationship between the quality of mar
keting information and the management of the relationship with the customer. Clarify the factors influencing this relationship, and propose the optimal model for them. In order to achieve this, the researcher proceeded to formulate a basic hypothesis which is divided into three hypotheses. The researcher adopted the survey method using the questionnaire to collect data from the study community composed of the customers of the Commercial Bank of Syria. Data were analyzed by statistical package for statistical sciences, The researcher used many statistical methods, the most important of which are: arithmetic mean, standard deviation of sample, relative importance, variation coefficient, single sample t test, multiple linear regression, legal correlation analysis. The researcher reached a number of results, the most important of which are: The existence of an acceptable relationship of statistical significance between the dimensions of the quality of marketing information and customer satisfaction in the Commercial Bank of Syria, and the existence of a strong relationship of statistical significance between the dimensions of the quality of marketing information and customer loyalty in the bank, and the existence of an acceptable relationship of statistical significance between the dimensions of the quality of marketing information and customer value in the bank, The researcher also found a strong correlation between the dimensions of the quality of marketing information and customer relationship management indicators in the Commercial Bank of Syria. The researcher advise for the important of working in bank based on total quality management and dealing with marketing information system as primary role and supplying materiality and incorporeity supporting from bank management for marketing information system development for all its objects.
The documentary credit is one of the most effective means of
settling of international trade payments. This is when the
beneficiary submits documents in accordance with the terms of
the letter of credit.
تتمتع العمليات المصرفية المتعلقة بالودائع النقدية في سورية بضمان خاص يجد مصدره
في القواعد القانونية المنظمة للنشاط المصرفي سواء أكانت تلك المتعلقة بشروط تأسيس
المصارف و تسييرها أم بالرقابة الداخلية و الخارجية المفروضة عليها. من جهة أخرى
يعتبر الال
تزام التعاقدي، برد الوديعة و الذي يتضمنه القانون التجاري السوري و الالتزام
بواجب السرية المصرفية ، مصدرا لضمان الودائع المصرفية.
This study aimed to examine the extent of disclosure in the annual
reports of Syrian private banks for the financial year 2015.
The level and extent of disclosure was examined by applying the
disclosure index on the annual reports.
Four dependent
variable (size, profitability, financial leverage and
allowance) were examined to know their effect and relationship
with the level of disclosure.
This Research aims to study the role of change management in the
success of the introduction of information technology in the public
banks through the case study of the Commercial Bank of Syria،to
achieve this goal; a questionnaire was used as a t
ool in gathering the
necessary data. The questionnaire was distributed to the sample of
the study; 341 questionnaires were distributed on the employees in
commercial bank of Syria and the questionnaires which returned
were 340، then there were 15 questionnaires refused. SPSS (22) was
used in analyzing the data and testing the hypothesis. The research
found that the
- A positive relationship and statistically significant between the
changing methods of communication between management and
employees and the success of the introduction of information
technology in the Commercial Bank of Syria.
- A positive relationship and statistically significant between the،
between training and the success of the introduction of information
technology in the Commercial Bank of Syria.
- A positive relationship and statistically significant between the
stimulus and the success of the introduction of information
technology in the Commercial Bank of Syria.
متطلبات تطبيق معيار المحاسبة الدولي رقم 29 في الشركات المدرجة في سوق دمشق للأوراق المالية - دراسة ميدانية
This study aimed to identify the effect of Transformational Leadership Style on
Organizational Citizenship Behavior (OCB), of the Employees in Syrian commercial bank
in Damascus. This study has been testing hypotheses from the viewpoint of employee
s in
the Commercial Bank of Syria.
To achieve the objectives of this study, were prepared a questionnaire, in order to
collect primary data from the research sample, and after ascertaining the validity of the
study tools and internal consistency of the words of the variables, were tested the
hypotheses, using the SPSS program.
This study concluded by a number of results:
A weak positive impact of Transformational leadership style on the organizational
citizenship behavior.
A weak positive impact of (Leader Personality) on the organizational citizenship
behavior.
A very weak positive impact of (Inspirational Motivation) on the organizational
citizenship behavior.
A very weak positive impact of (The privacy of relationship between leader and
employee) on the organizational citizenship behavior.
This study aims at investigating the effect shown by the electronic
banking services in the bank financial performance throughout
making an applying study on the public banks working in Syria.
The Syrian Real Estate Bank has been chosen as a unit
for analysis
and inspection. It is considered one of the first banks that adopted
the electronic banking work concept as well as providing electronic
banking services in Syria. It was provided with the financial data,
before provision the electronic services, which paved the way to
make a statistical study and served the purpose of the research. The
study was carried out from 1995 till 2013.
