The research aims to study the impact of information technology on the quality of banking services in the branches of the Commercial Bank of Syria province of Latakia. To achieve the objectives of the research, a questionnaire was developed and distr
ibuted to 201 workers, and (183) questionnaire were suitable to analyze, a response rate (91.04%), and based on applying simple regression to assess the relationship between the information technology and the quality of banking service dimensions, the research found the following results:
1- There is a strong and positive correlation between the hardware equipment and the quality of banking service, where it was found that (79.7%) of the discrepancy in the quality of banking services is explained after the equipment.
2- There is a strong and positive correlation between a online banking service and service quality, it was found that (69.2%) of the discrepancy in the quality of banking services is explained after the Internet.
3- There is a strong and positive correlation between communications and banking service quality, where it was found that (65.9%) of the discrepancy in the quality of banking services is explained after the communication.
4- There are acceptable and positive correlation between post-efficiency of human resources and banking service quality, where it was found that (59.9%) of the discrepancy in the quality of banking services is explained by the efficiency of human resources.
The commercial bank of Syria produces various banking services, and its branches trying to gratify its clients, and attracting new clients.
It is trying to achieve its clients every time, and to inquire this ideal, it confronts many problems, one of
these is overcome jam, that we can find in every branches, and it happened when the serves had not organized. So the serves was not be good, and the client was not be gratifying.
In this research, we want to study the kind of expected rate arrival, so we watched rate arrival for the year 2010 in the first branch of the commercial bank of Syria in lattakia city. We expected a relationship between the rate arrival and the time, and find good work planet to organization the work by using queuing theory, we find number of certain servers that to be from 14 to 18 certain to produce service in the shorter time.
The research aims to identify the factors affecting the profitability of commercial
banks, arranged according to their relative importance, and the comparison between
commercial banks, public and private about the factors that affect their profitab
ility. The
research descriptive analytical method. One of the most important results:
1 - affected the profitability of commercial banks Syrian combination of factors can
be classified in two categories: internal factors and external factors.
2 - different factors affecting the profitability of commercial banks in the relative
importance of, and the most influential factor was economic and political conditions, and
employing resources, legislation and legal and banking controls. While the age of the bank
and the number of bank employees less influential factor.
3 - There are no statistically significant differences between commercial banks,
public and private in the internal and external factors that affect their profitability.
The research evaluates organizational culture of Commercial Bank of Syria through
assessment of its basic components of : beliefs regulatory, organizational values ,
organizational expectations , prevailing regulatory norms. Research results show t
hat
organizational culture is not convenient with the requirements of administrative
innovation.
The research presented a set of recommendations including: work to get rid of
routine procedures that constitute the main obstacle to completion and provide creative
ideas , improve the general climate and create an internal environment suitable for creative
thinking required message to the bank and develop a plan and strategy translates this
message to the values and clear and encouraging the creative process , configure the work
teams and staff training on modern technological means to enhance the opportunities for
administrative creativity.
The research aims to study the role of internal audit in the activation of governance
in the Commercial Bank of Syria Latakia. To achieve the objectives of the research a
questionnaire was designed and distributed to (43) managers of the bank Staff
. The
researcher used the descriptive method and analytical method using the tools necessary for
the collection of evidence and data. After study and analysis was reached the following
conclusions:
1- The application of an elaborate system of internal audit leads to the activation of
governance in the Commercial Bank of Syria Latakia.
2- Making internal audit in accordance with professional standards of due diligence
leads to the activation of governance in the Commercial Bank of Syria Latakia.
3- The independence of the internal audit departments leads to the activation of
governance in the Commercial Bank of Syria Latakia.
4- The monitoring and evaluation systems and risk management procedures lead to
the activation of governance in the Commercial Bank of Syria Latakia.
This research aims to study the Syrian banking system performance in light of
changes that began in Syria since March 2011 and their implications (the case of
Commercial Bank of Syria).
It was found that the banking sector exposure to fallout led
to instability, which
limited the role of as a financial intermediary supporting production and encourage
investment in the various national sectors of the economy, in addition to reducing the
volume of services provided by banks, and changes in exchange rates, and a crisis of
liquidity and credit.
The research has been relying on financial reports which is published on the case of
Commercial Bank of Syria site during the period from 2010 to 2013.
The goal of achieving profit and venerate is the first thing on which commercial
banks are interested. And in order to achieve commercial bank this end,the bank must
attract and compilation of national savings in the form of bank deposits, and then
reinjected
into the national economy through the granting of credit facilities and loans aimed
at financing investment, or the Bank may direct the investment of these funds in order to
achieve a profit, and that the policy of the Commercial Bank in this regard depends on the
structure and size of deposits and maturities.
This research deals with the study and analysis of the impact of the development of
deposits in the Commercial Bank of Syria on the size of the net profit achieved during the
time period from (2000) to (2013), and the impact of the Syrian crisis on the size of those
net profits resulting from the evolution of the volume of bank deposits with the bank,
through study evolution as strings of time using including lead us statistics theory, where
the link has been studying the Commercial Bank of Syria earnings and the size of bank
deposits has a path, and therefore has been measuring the intensity and direction of the
correlation between these variables down to build a statistical model objectively reflects
the nature and direction of the relationship connectivity deposits between the Commercial
Bank of Syria on the one hand, and between the size of the net profits of the bank on the
other hand.
هدف هذا البحث إلى تعرف مدى إدراك العاملين في المصرف التجاري السوري للتسويق المصرفي الحديث و نشاطاته، و من ثم تعرف مدى تطبيقه، و قد وزعت ( 120 ) استبانة على عينة عشوائية من مجتمع البحث الأصلي، و قد توصل الباحث إلى مجموعة من النتائج أهمها:
1 يدرك معظم
العاملين بالمصرف التجاري السوري طبيعة التسويق المصرفي الحديث و نشاطاته و أهمية تطبيقه.
2 ثبت عدم صحة الفرضية البحثية التي تنص على أنه: "ليست هناك علاقة ذات دلالة إحصائية بين ممارسة بحوث التسويق المصرفي بالمصرف التجاري السوري، و تطبيق التسويق المصرفي الحديث".
3 ثبت عدم صحة الفرضية البحثية التي تنص على أنه: "ليست هناك علاقة ذات دلالة إحصائية بين تدريب العاملين في مجال التسويق المصرفي بالمصرف التجاري السوري، و تطبيق التسويق المصرفي الحديث".
4 أظهرت نتائج البحث أن المصرف التجاري السوري يقوم بتطبيق التسويق المصرفي الحديث، و ذلك من خلال وجود وحدات تنظيمية متخصصة في المصرف التجاري السوري لممارسة النشاطات التسويقية تتمثل في إدارة تسويق مستقلة تمارس نشاطاتها من خلال خطط تسويقية وفقاً لأسس علمية سليمة.
This Research aims to study the role of change management in the
success of the introduction of information technology in the public
banks through the case study of the Commercial Bank of Syria،to
achieve this goal; a questionnaire was used as a t
ool in gathering the
necessary data. The questionnaire was distributed to the sample of
the study; 341 questionnaires were distributed on the employees in
commercial bank of Syria and the questionnaires which returned
were 340، then there were 15 questionnaires refused. SPSS (22) was
used in analyzing the data and testing the hypothesis. The research
found that the
- A positive relationship and statistically significant between the
changing methods of communication between management and
employees and the success of the introduction of information
technology in the Commercial Bank of Syria.
- A positive relationship and statistically significant between the،
between training and the success of the introduction of information
technology in the Commercial Bank of Syria.
- A positive relationship and statistically significant between the
stimulus and the success of the introduction of information
technology in the Commercial Bank of Syria.
This study aimed to identify the effect of Transformational Leadership Style on
Organizational Citizenship Behavior (OCB), of the Employees in Syrian commercial bank
in Damascus. This study has been testing hypotheses from the viewpoint of employee
s in
the Commercial Bank of Syria.
To achieve the objectives of this study, were prepared a questionnaire, in order to
collect primary data from the research sample, and after ascertaining the validity of the
study tools and internal consistency of the words of the variables, were tested the
hypotheses, using the SPSS program.
This study concluded by a number of results:
A weak positive impact of Transformational leadership style on the organizational
citizenship behavior.
A weak positive impact of (Leader Personality) on the organizational citizenship
behavior.
A very weak positive impact of (Inspirational Motivation) on the organizational
citizenship behavior.
A very weak positive impact of (The privacy of relationship between leader and
employee) on the organizational citizenship behavior.