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Register a new userThe organization of labor in the commercial bank of Syria by using queuing theory
استخدام صفوف الانتظار في تنظيم عمل المصرف التجاري السوري
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Added by
Tishreen University ورقة بحثية
Publication date
2015
fields
Economy
and research's language is
العربية
Created by
Shamra Editor
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يقدم المصرف التجاري السوري بفروعه المتعددة باقة من الخدمات المصرفية التي يسعى من خلالها لإرضاء جميع زبائنه و جذب عدد كبير من الزبائن الجدد. و في سعيه لتحقيق رضى الزبون الدائم وجد المصرف أن ذلك محاط بمجموعة من المشاكل أهمها حالات الازدحام الخانقة التي تشهدها الفروع و الناتجة عن سوء تنظيم لتقديم الخدمة الأمر الذي انعكس سلباً على الخدمة المقدمة و الزبون. و في هذا البحث تمت دراسة حالات الازدحام و تدفقات الزبائن المتوقعة بناءً على مراقبة يومية لمعدلات الوصول و المغادرة على مدار عام 2010 بالكامل في الفرع الأول للمصرف التجاري السوري في محافظة اللاذقية ، حيث تمت نمذجة العلاقة بين معدلات الوصول و أيام العمل المختلفة ، و تم التوصل الى خطة عمل دقيقة تضمن تنظيم العمل في المصرف بشكل جيد من خلال استخدام نماذج صفوف الانتظار حيث تم تحديد عدد المراكز الواجب وضعها في الخدمة في كل يوم عمل من 14 الى 18 مركز خدمة بما يضمن تقديم الخدمة بأسرع وقت ممكن .
The commercial bank of Syria produces various banking services, and its branches trying to gratify its clients, and attracting new clients. It is trying to achieve its clients every time, and to inquire this ideal, it confronts many problems, one of these is overcome jam, that we can find in every branches, and it happened when the serves had not organized. So the serves was not be good, and the client was not be gratifying. In this research, we want to study the kind of expected rate arrival, so we watched rate arrival for the year 2010 in the first branch of the commercial bank of Syria in lattakia city. We expected a relationship between the rate arrival and the time, and find good work planet to organization the work by using queuing theory, we find number of certain servers that to be from 14 to 18 certain to produce service in the shorter time.
References used
غدير ، باسم ، 2003 – العالم الرقمي وآلية تحليل البيانات . دار الرضا للنشر ، دمشق. ص 220
بقجة جي ، صباح الدين ؛ الجراد ، خلف مطر ، 1982 – بحوث العمليات .جامعة دمشق ، دمشق. ص 165
العلي ،إبراهيم ، 2004 - مدخل إلى بحوث العمليات . جامعة تشرين ، اللاذقية . ص 431
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information technology. Developed by the Institute of IT governance in the United States
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of information technology, also provides auditors set of measurements, and accepted
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customers - internal processes- learning and growth).
The study reached the following conclusions: that the bank has succeeded in
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The research was presented a set of recommendations including: Adoption of the
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including the size enters the bank and its evolution and the nature of its activity and the
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The importance of research by highlighting the most important methods and
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those risks, and see how Commercial Bank of Syria's commitment to implement decisions
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of employees, while the Bank of Syria and overseas outperforms in the
index of information systems and technology.
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