Subscribe to the gold package and get unlimited access to Shamra Academy
Register a new userThe organization of labor in the commercial bank of Syria by using queuing theory
استخدام صفوف الانتظار في تنظيم عمل المصرف التجاري السوري
1658
1 50
0
(
0
)
Added by
Tishreen University ورقة بحثية
Publication date
2015
fields
Economy
and research's language is
العربية
Created by
Shamra Editor
Ask ChatGPT about the research
يقدم المصرف التجاري السوري بفروعه المتعددة باقة من الخدمات المصرفية التي يسعى من خلالها لإرضاء جميع زبائنه و جذب عدد كبير من الزبائن الجدد. و في سعيه لتحقيق رضى الزبون الدائم وجد المصرف أن ذلك محاط بمجموعة من المشاكل أهمها حالات الازدحام الخانقة التي تشهدها الفروع و الناتجة عن سوء تنظيم لتقديم الخدمة الأمر الذي انعكس سلباً على الخدمة المقدمة و الزبون. و في هذا البحث تمت دراسة حالات الازدحام و تدفقات الزبائن المتوقعة بناءً على مراقبة يومية لمعدلات الوصول و المغادرة على مدار عام 2010 بالكامل في الفرع الأول للمصرف التجاري السوري في محافظة اللاذقية ، حيث تمت نمذجة العلاقة بين معدلات الوصول و أيام العمل المختلفة ، و تم التوصل الى خطة عمل دقيقة تضمن تنظيم العمل في المصرف بشكل جيد من خلال استخدام نماذج صفوف الانتظار حيث تم تحديد عدد المراكز الواجب وضعها في الخدمة في كل يوم عمل من 14 الى 18 مركز خدمة بما يضمن تقديم الخدمة بأسرع وقت ممكن .
The commercial bank of Syria produces various banking services, and its branches trying to gratify its clients, and attracting new clients. It is trying to achieve its clients every time, and to inquire this ideal, it confronts many problems, one of these is overcome jam, that we can find in every branches, and it happened when the serves had not organized. So the serves was not be good, and the client was not be gratifying. In this research, we want to study the kind of expected rate arrival, so we watched rate arrival for the year 2010 in the first branch of the commercial bank of Syria in lattakia city. We expected a relationship between the rate arrival and the time, and find good work planet to organization the work by using queuing theory, we find number of certain servers that to be from 14 to 18 certain to produce service in the shorter time.
References used
غدير ، باسم ، 2003 – العالم الرقمي وآلية تحليل البيانات . دار الرضا للنشر ، دمشق. ص 220
بقجة جي ، صباح الدين ؛ الجراد ، خلف مطر ، 1982 – بحوث العمليات .جامعة دمشق ، دمشق. ص 165
العلي ،إبراهيم ، 2004 - مدخل إلى بحوث العمليات . جامعة تشرين ، اللاذقية . ص 431
rate research
Read More
The objective of this research is to analyze the time series of labor productivity in the
Commercial Bank of Syria for a period of ninety days. The pattern of change in
productivity is identified in order to construct a model that helps predict the
values of
productivity.
So we used Box Jenkins models in this study by using statistical methods Such as the
ADF, PP KPSS and Q stat tests to detect that the series is Non stationary, but when the first
difference was taken, the series becomes stationary, and confirmed by the same previous
tests.
A series of time series models were then filtered based on Autocorrelation (ACF) and
Partial Autocorrelation(PACF).
After selecting between several candidate models, by applying some statistical
methods such as MSE and BIC, we selected the best time series model ARIMA (1,1,1).
The significance of its coefficients was determined using t
The research aims to determine the level of governance of information technology
available in the Commercial Bank of Syria Latakia using a form (COBIT) four dimensions:
planning and organization, acquisition and implementation, delivery and support
,
monitoring and evaluation. The research on the survey methodology, and through the
survey of administrators in the Commercial Bank of Syria to determine the level of
application of IT governance model based on COBIT, a tool used for the control of
information technology. Developed by the Institute of IT governance in the United States
in 1992, and defines the business model of this (34) goal with a high level of control over
the IT operations, it also provides the framework general standard applicable and
acceptable for good security for information technology, and practices for the control of to
strengthen the management needs to identify and follow up to ensure the appropriate level
of information technology, also provides auditors set of measurements, and accepted
indicators for good governance to help them give their opinion in the organization.
Were distributed (43) The identification of the administrative officials of the
Commercial Bank of Syria Latakia, was retrieved / 40 / identification of a complete and
valid for statistical analysis, the response rate was 93.02%. The research found that the
level of application of IT governance in the Commercial Bank of Syria Lattakia according
to the framework (COBIT) is the four dimensions of the average level. The researcher
recommended that it should be applied to measure model IT Governance Syrian
commercial banks, according to model (COBIT), to be the yardstick for the level of IT
governance, and an assistant to the banks to find out the status quo has.
The research presents a study and evaluation of the current situation of the
Commercial Bank of Syria and the mechanism for implementation of its operations and
goals to be achieved, through Balanced Scorecard also provides an explanation of the
c
oncept of Balanced Scorecard in terms of its dependence on four aspects are (financial -
customers - internal processes- learning and growth).
The study reached the following conclusions: that the bank has succeeded in
achieving its objectives in profitability and security of banking, but it did not succeed in
satisfying customers, in achieving the goal of improving internal operations, and it did not
succeed in achieving learning and innovation in procedures and staff .
The research was presented a set of recommendations including: Adoption of the
concept of Balanced Scorecard in performance measurement and deepen his understanding
of the culture of the bank, the need to focus attention to customers and their proposals and
to achieve satisfaction, the need for attention to improving the quality of banking
operations and provide services without errors as soon as possible, and to focus attention to
human resources at the bank and enable work to increase the degree of employee
satisfaction and improve productivity.
This research aims to introduce the essence and types of the operational risks and
good practices to manage and control these risks in the Commercial Bank of Syria in
accordance with the Monetary and Credit Council resolutions. Since the correct ap
proach
to the management of operational risks chosen by any bank depends on a variety of factors
including the size enters the bank and its evolution and the nature of its activity and the
level of complexity.
The importance of research by highlighting the most important methods and
indicators used to measure and calculate the operational risk capital requirement to meet
those risks, and see how Commercial Bank of Syria's commitment to implement decisions
of the Monetary and Credit Council for the management of operational risks.
The most important of our findings provide an appropriate environment for the
bank's operational risk management ,but there are weaknesses in the bank's ability to
control and mitigate the operational risk.
The modern economic environment is characterized by its unstable
variables due to the increasing competition conditions and the great
technological development in various fields. This requires various
sectors of the economy, including banks, to co
ntinuously strive to keep
abreast of developments and to find competitive advantages that will
enable them to continue and stay in the market.
The aim of the research is to study the extent to which Syrian banks have
achieved competitive advantage based on the subjective indicators by
comparing them of the Commercial Bank of Syria and the Bank of Syria
and overseas.
A basic hypothesis was drawn up, with three sub-hypotheses, which
were tested by the Statistical Package for Social Sciences, SPSS V (23).
The researcher came up with several results, the most important of
which are: The Commercial Bank of Syria and the Bank of Syria and
overseas achieve a competitive advantage, Commercial Bank of Syria
outperforms in the indices of capital adequacy and liquidity and quality
of employees, while the Bank of Syria and overseas outperforms in the
index of information systems and technology.
suggested questions
Log in to be able to interact and post comments
comments
Fetching comments
Sign in to be able to follow your search criteria
