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Register a new userEvaluation of The Organizational Culture of Commercial Bank of Syria(CBS) and it is Convenience with the requirements of Administrative Innovation (Field study on the branches of CBS in Latakia)
تقويم الثقافة التنظيمية و مدى تلاؤمها مع متطلبات الإبداع الإداري (دراسة ميدانية على فروع المصرف التجاري السوري في مدينة اللاذقية)
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يتناول البحث قطاعاً اقتصادياُ مهماً هو القطاع المصرفي، الذي يواجه منافسة قوية من المصارف الخاصة التي دخلت السوق المصرفية السورية، و تشير التجارب و الأبحاث إلى أهمية الابداع و الابتكار في تعزيز وجود المنظمات و تنافسيتها. يهدف البحث إلى تقويم الثقافة التنظيمية للمصرف التجاري السوري و تلاؤمها مع متطلبات الابداع الاداري، من خلال تقويم الدعائم الأساسية لها و هي: المعتقدات التنظيمية، القيم التنظيمية، التوقعات التنظيمية، الأعراف التنظيمية السائدة. و تم جمع المعلومات من خلال المقابلات مع الموظفين، و توزيع استبانة على موظفي المصرف. و أشارت نتائج البحث إلى عدم تلاؤم الثقافة التنظيمية مع متطلبات الابداع الاداري. قدم البحث مجموعة من التوصيات منها: العمل على التخلص من الإجراءات الروتينية التي تشكل العائق الأساسي للإنجاز و تقديم الأفكار المبدعة، تحسين المناخ العام و تهيئة البيئة الداخلية الملائمة للتفكير الإبداعي بتحديد رسالة للمصرف، و وضع خطة و استراتيجية مشجعة للعملية الإبداعية، تكوين فرق عمل و تدريب الموظفين على الوسائل التكنولوجية الحديثة من أجل تعزيز فرص الإبداع الاداري.
The research evaluates organizational culture of Commercial Bank of Syria through assessment of its basic components of : beliefs regulatory, organizational values , organizational expectations , prevailing regulatory norms. Research results show that organizational culture is not convenient with the requirements of administrative innovation. The research presented a set of recommendations including: work to get rid of routine procedures that constitute the main obstacle to completion and provide creative ideas , improve the general climate and create an internal environment suitable for creative thinking required message to the bank and develop a plan and strategy translates this message to the values and clear and encouraging the creative process , configure the work teams and staff training on modern technological means to enhance the opportunities for administrative creativity.
References used
Torrance, E.P.The nature of creativity as manifest testing.New York: Press Syndicate of the university of Cambridge. 1993.p.46
Sundbo, Jon, Management of Innovation in Services, The Sevrice Industries Journal, Vol. 17,No. 3, 1997,PP:432-455
Morris, Langdon, Creating the Innovation Culture, Geniuses, Champions and Leaders; An Innovation Labs, Whitepaper, 2007
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The research presents a study and evaluation of the current situation of the
Commercial Bank of Syria and the mechanism for implementation of its operations and
goals to be achieved, through Balanced Scorecard also provides an explanation of the
c
oncept of Balanced Scorecard in terms of its dependence on four aspects are (financial -
customers - internal processes- learning and growth).
The study reached the following conclusions: that the bank has succeeded in
achieving its objectives in profitability and security of banking, but it did not succeed in
satisfying customers, in achieving the goal of improving internal operations, and it did not
succeed in achieving learning and innovation in procedures and staff .
The research was presented a set of recommendations including: Adoption of the
concept of Balanced Scorecard in performance measurement and deepen his understanding
of the culture of the bank, the need to focus attention to customers and their proposals and
to achieve satisfaction, the need for attention to improving the quality of banking
operations and provide services without errors as soon as possible, and to focus attention to
human resources at the bank and enable work to increase the degree of employee
satisfaction and improve productivity.
The researcher found that the process of organizational change is
affected by the levels of administrative creativity.
The research aims to study the impact of information technology on the quality of banking services in the branches of the Commercial Bank of Syria province of Latakia. To achieve the objectives of the research, a questionnaire was developed and distr
ibuted to 201 workers, and (183) questionnaire were suitable to analyze, a response rate (91.04%), and based on applying simple regression to assess the relationship between the information technology and the quality of banking service dimensions, the research found the following results:
1- There is a strong and positive correlation between the hardware equipment and the quality of banking service, where it was found that (79.7%) of the discrepancy in the quality of banking services is explained after the equipment.
2- There is a strong and positive correlation between a online banking service and service quality, it was found that (69.2%) of the discrepancy in the quality of banking services is explained after the Internet.
3- There is a strong and positive correlation between communications and banking service quality, where it was found that (65.9%) of the discrepancy in the quality of banking services is explained after the communication.
4- There are acceptable and positive correlation between post-efficiency of human resources and banking service quality, where it was found that (59.9%) of the discrepancy in the quality of banking services is explained by the efficiency of human resources.
This study aimed to identify the effect of Transformational Leadership Style on
Organizational Citizenship Behavior (OCB), of the Employees in Syrian commercial bank
in Damascus. This study has been testing hypotheses from the viewpoint of employee
s in
the Commercial Bank of Syria.
To achieve the objectives of this study, were prepared a questionnaire, in order to
collect primary data from the research sample, and after ascertaining the validity of the
study tools and internal consistency of the words of the variables, were tested the
hypotheses, using the SPSS program.
This study concluded by a number of results:
A weak positive impact of Transformational leadership style on the organizational
citizenship behavior.
A weak positive impact of (Leader Personality) on the organizational citizenship
behavior.
A very weak positive impact of (Inspirational Motivation) on the organizational
citizenship behavior.
A very weak positive impact of (The privacy of relationship between leader and
employee) on the organizational citizenship behavior.
The research aims to identify the level of organizational culture prevailing in
Tishreen University, and the level of management innovation at the administrative staff,
the study of the relationship between organizational culture and achieve the pr
evailing
management innovation at the administrative staff at the university. Adopted Find
descriptive approach and included the research community all administrative staff in
Tishreen University's (1119) administratively, and the sample was determined using the
statistical sample law amounted to (286) administrative distributed the questionnaire to
them and returned them (231) the identification of, and response rate ( 80.77%). And the
adoption of appropriate statistical methods was the most important results that have been
reached:
*The level of organizational culture prevailing in Tishreen University is the high
level and the relative importance (75.16%).
*The administrative creativity level of the administrative staff at Tishreen University
is a high level with respect to problem-solving and decision-making, and the ability to
change, and encourage creativity.
*Contribute to organizational culture prevailing at Tishreen University in achieving
administrative creativity, where (67.2%) of the developments in the achievement of
administrative creativity interpreted by the prevailing organizational culture changes.
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