يقترح البحث رؤية موحدة لإدارة إجرائيات العمل تطبق أنشطة الإجرائيات ابتداءً من تعريفها أو استكشافها
و انتهاءً بتطبيقها و مراقبتها، و يقدّم في مرحلة الاستكشاف ضمن الرؤية الموحدة آليةً مبنية على منهجيات تناسب واقع المؤسسات السورية. يعتمد البحث مقاربة في نمذجة الإجرائيات تتدرج في مستويات مختلفة من التفصيل و توضح الأجزاء المكررة فيها، مما يسمح بعزلها و تعريف أشكال نمطية منها. تستخدم هذه الأشكال النمطية لإعادة التوصيف في مرحلة الأمثلة سواء للتحسين أو لإعادة الهندسة. يمكن تطبيق الرؤية الموحدة لأتمتة إجرائيات المؤسسات غير المؤتمتة، و قد جرى تطبيقها في المديرية العامة للجمارك السورية و المديريات التابعة لها. تتبع الإجرائيات في كل مديرية مساراً معيناً، يمكن اعتباره شكلاً نمطياً لسير الإجرائيات في هذه المديرية بحيث ينطبق على جميع الإجرائيات فيها، و يمكن عزل إجرائيات جزئية و إعادة استخدامها كلما تكررت الحاجة لها.
The thesis proposes a unified vision of business process lifecycle that implement different activities on the business process from defining or discovering to implementing and monitoring. In discovery phase within the unified vision it presents a mechanisem based on methodologies that fit the reality of the Syrian institutions. The thesis depends on a process modeling approach which scales in different levels of details and clarifies the repeated parts allowing to isolate them and define patterns from them. This patterns are used in the optimization phase whether for improving or reengineering.
The unified vision can be applied to automate non-automated institutions, it has been applied to the Directorate of Syrian Custom and its departments. In each department the business processes follow a specific flow that is considered as a
pattern which can be applied to the rest of business processes, subprocesses can be isolated and reused repeatedly whenever they’re needed.
References used
Lind, Mikael. 2006. Determination of Business Process Types Founded in Transformation. 2006. pp. 60–81
Monteiro, Pedro and Monteiro, Miguel Pessoa. 2012. Documenting Patterns with Business Process Models. 2012
Robert J, Glushko and Tim McGrath. 2005. DOCUMENT ENGINEERING ANALYZING AND DESIGNING DOCUMENTS FOR BUSINESS INFORMATICS & WEB SERVICES. 2005
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