Recognizing and Splitting Conditional Sentences for Automation of Business Processes Management

Business Process Management (BPM) is the discipline which is responsible for management of discovering, analyzing, redesigning, monitoring, and controlling business processes. One of the most crucial tasks of BPM is discovering and modelling business processes from text documents. In this paper, we present our system that resolves an end-to-end problem consisting of 1) recognizing conditional sentences from technical documents, 2) finding boundaries to extract conditional and resultant clauses from each conditional sentence, and 3) categorizing resultant clause as Action or Consequence which later helps to generate new steps in our business process model automatically. We created a new dataset and three models to solve this problem. Our best model achieved very promising results of 83.82, 87.84, and 85.75 for Precision, Recall, and F1, respectively, for extracting Condition, Action, and Consequence clauses using Exact Match metric.

Imperfect also Deserves Reward: Multi-Level and Sequential Reward Modeling for Better Dialog Management

For task-oriented dialog systems, training a Reinforcement Learning (RL) based Dialog Management module suffers from low sample efficiency and slow convergence speed due to the sparse rewards in RL. To solve this problem, many strategies have been proposed to give proper rewards when training RL, but their rewards lack interpretability and cannot accurately estimate the distribution of state-action pairs in real dialogs. In this paper, we propose a multi-level reward modeling approach that factorizes a reward into a three-level hierarchy: domain, act, and slot. Based on inverse adversarial reinforcement learning, our designed reward model can provide more accurate and explainable reward signals for state-action pairs. Extensive evaluations show that our approach can be applied to a wide range of reinforcement learning-based dialog systems and significantly improves both the performance and the speed of convergence.

The Degree of Practicing Management Managers by Values – A field Study from the point of view Teachers' Secondary Schools in Lattakia City

The research aimed to identify the degree of practicing Management by Values of the Secondary Schools Managers in Lattakia City from the Teachers' point of view in their Schools. The research also aimed to study the differences significance between the average points of the research sample of the Secondary Schools Managers according to the following variables: (sex, scientific and educational qualification, years of experience), and to achieve the objectives of this research, a questionnaire was built, consisted of (56) has been applied on a sample of (403) teachers, during the academic year of (2017 - 2018), also the current research used Descriptive analytical method and to approve the questionnaire validity, it was showed to a jury of (7) of specialized adjudicators in this domain. Its constancy was assured by applying it on a pilot sample consisted of (82) teachers, in Lattakia City through Cronbach – Alpha Reliability (0.952), and (0.473) at Spearman-Brown. The final results showed that the degree of practicing Management by Values of the Secondary Schools Managers in Lattakia City the from Teachers' point of view, came middle rated , the result also showed no statistically significance differences in the degree of practicing Management by Values of the Secondary Schools Managers in Lattakia City of the sample members' point of view, according to the variables (sex, and scientific and educational qualification), While there were statistically significance differences due to the Variable experience, in favor of teachers with experience of more than (10) years. The research provided some suggestions such as preparing training programs to train Secondary Schools Managers on Management by Values, also conducting other researches about applying Management by Values theory at Schools.

Impact of support and support of senior management on Higher Education Organizations flexibility – Field study on Syrian universities -

The aim of this study was to study the relationship between support and support of senior management and flexibility of higher education organizations. A questionnaire was distributed to a random sample of senior management at Tishreen University, Arab Academy for Science and Technology, Maritime Transport (20), and a second questionnaire on a sample of scientific scientists Each of the two universities amounted to (327) workers. The study concluded that the higher education organizations under study apply the principle of supporting and supporting the senior management well, and the higher education organizations studied the flexibility in an acceptable manner, where all the changes took place, and by relying on the T test for two independent samples using the SPSS program, The impact of supporting and supporting senior management as one of the tools of TQM on flexibility as one of the dimensions of competitive advantage of higher education organizations under study.

Relationship between CRM Dimensions and Banking Performance (Field study on private banks in Lattakia)

Customer Retention Management (CRM) provides a strong competitive advantage for the organization to stay in the market. It helps management to track customer interactions with the organization and allows employees access to all customer,s previous information; CRM gains its importance by creating a strategic vision to achieve the organization's goals of maintaining customers and reaching loyalty through integration with marketing policies and product development To increase the sales of the organization and to make offers that attract the target customer and interact with him in a way that ensures its preservation. The aim of the study is to define the reality of the application of CRM during the crisis period )8402-8400( in the Syrian private banks in Lattakia, and study the dimensions of customer relationship management in these banks, and then study the impact of these dimensions on the performance indicators that were measured through indicators of profitability, customer complaints, strong relationships with customers, customer satisfaction and loyalty. In order to achieve this, two main hypotheses were formulated. The researcher used the questionnaire technique to collect the data analyzed using statistical tests, the most important of which were the one-sample t. test, and the Pearson Correlation test. The researcher has reached several results, the most important of which is: a good evaluation of the availability of CRM dimensions in the studied banks, and there is a positive relationship between these dimensions and performance.

Relationship between CRM Dimensions and Banking Performance (Field study on private banks in Lattakia)

Customer Retention Management (CRM) provides a strong competitive advantage for the organization to stay in the market. It helps management to track customer interactions with the organization and allows employees access to all customer,s previous information; CRM gains its importance by creating a strategic vision to achieve the organization's goals of maintaining customers and reaching loyalty through integration with marketing policies and product development To increase the sales of the organization and to make offers that attract the target customer and interact with him in a way that ensures its preservation. The aim of the study is to define the reality of the application of CRM during the crisis period (2011-2018) in the Syrian private banks in Lattakia, and study the dimensions of customer relationship management in these banks, and then study the impact of these dimensions on the performance indicators that were measured through indicators of profitability, customer complaints, strong relationships with customers, customer satisfaction and loyalty. In order to achieve this, two main hypotheses were formulated. The researcher used the questionnaire technique to collect the data analyzed using statistical tests, the most important of which were the one-sample t. test, and the Pearson Correlation test. The researcher has reached several results, the most important of which is: a good evaluation of the availability of CRM dimensions in the studied banks, and there is a positive relationship between these dimensions and performance.

An analytical Study of the Methods of State-Owned Agricultural Land (SOAL) Management in Lattakia Governorate

This study was conducted in Lattakia Governorate in 2017, with the aim of evaluating methods of using state-owned agricultural land (SOAL). The study methodology based on comparative analysis of many indicators to evaluate SOAL management. The results showed that the area actually invested of the total state-owned agricultural lands in Lattakia Governorate reached 2980 ha out of 10663 hectares, which is limited to 28% of the total available area. Most of this invested area was leased to the farmers through social research, as a basic way for management of SOAL lands. According to that, the area leased to farmers constituted 27.7% of the total available land, while a small area of 21 hectares was recently invested by private investment projects (agricultural, industrial, service, tourism) during the period (2013-2017). However, the fundamental principle of leasing these lands to farmers is to solve the problem of squatting on a large part of SOAL in this governorate, which amounted to about (20.9%) of the total available area.

The Impact of the Practice of Management by Walking on Administrative Empowerment: Practical Study on the Syrian Hospital Sector

In this study, the impact of the practice of management on Walking on administrative empowerment was examined through applying to a sample of Syrian hospital staff. 182 questionnaires were distributed to Syrian hospital employees during 2018. To study the practice of administration by Walking on administrative empowerment, The process of delegation, participation of decision-making, the process of training and education, enriching the work and the process of motivation of workers, and after the study of the statistical results showed that there is a relationship of statistically significant positive between the application of the Department of Walking and the process of authorization and motivation and work style of In the Syrian hospitals, and the hypothesis of the research was proved to the absence of a significant effect of statistical significance of the variable of management in Walking in the variable enrichment and training and education and this is the result of the inability to benefit from the benefits of management Walking in overcoming the problems and difficulties during the training because the department managers have no authority to change the details The system of work used as a system imported from abroad and the lack of departmental managers in detail, enabling them to make the changes necessary to develop the work, in addition to the weakness of training in hospitals.

The Role of Knowledge Management in the Process of Identifying Training Needs in the Syrian Governmental Universities (A Field Study at Tishreen University)

The aim of this study is to identify the relationship between Knowledge Management and Identification of Training Needs at Tishreen University by defining the role of Knowledge Management in the Process of Identifying Training Needs. The researcher relied on Both, the Deductive Approach as a general method, and the Descriptive Approach. He distributed a questionnaire to (303) of Employees in the Central Administration at Tishreen University, retrieving (274) Questionnaires, which were valid for use (264) questionnaire, and then conducted a field study for the purpose of this relationship, where the researcher used Pearson Correlation Coefficient, as well as the Coefficient of Selection. The researcher found through the study, that there is a fairly acceptable practice of Knowledge Management at Tishreen University, in addition to the weakness of the Senior Management of the University in the research in Support of the Process of Identifying Training Needs. The study concluded that there is a significant relationship between Knowledge Management and the Process of Identifying Training Needs. Therefore, there is a Role of Knowledge Management in the Process of Identifying Training Needs at Tishreen University. This study also reached a set of recommendations and proposals that would positively contribute to improving the role of Knowledge Management in the Process of Identifying Training Needs.

"An Empirical Study on Credit Risk Management and the Return On Equity in Syrian Private Banks"

Credit risk management is one of the important topics in the banking sector and it is considered As an essential and decisive and proactive factor to reduce losses and earn an acceptable level of return to its shareholders. The objective of research to study the impact of credit risk management on the rate of return on equity in private banks in Syria and the nature of this effect. To achieve the goal of the search a Convenience sample was selected from private banks in Syria for which financial reports and risk management reports were available. The search results showed There is no statistically significant relationship between credit risk management and rate of return on equity in private banks in Syria in that time period At a significant level of 5% . but there is a statistically significant relationship between credit risk management and return on equity if the hypothesis is tested at a significant level of 10%. The results also showed a statistically significant relationship between the rate of non-performing loans and the rate of return on equity , And The capital adequacy ratio negatively affects the rate of return on equity.