This research has aimed to identify the level of quality of banking services provided in the branches of the bank under study, to know the relative importance of the main and subsidiary dimensions of the quality of banking service, and to study the r
elationship between quality and customer satisfaction. The study relied on the approach of the gap theory, to compare the actual performance of the service provided and the expected performance Of them, the research sample consisted of (314) sample from commercial bank branch clients in Lattakia Governorate. The most important results of the research were as follows: It was found that there are significant differences between the dimensions of perceived and expected quality and at the level of all the main dimensions, and these differences were in favor of the expected quality dimensions, meaning that the quality of banking service meets part of customer expectations, and according to the scale of gaps, the most satisfactory dimensions to customers are: the tangible elements, followed by security Then sympathy, as for the least customer satisfaction, which is reliability and response, and there is a significant relationship between quality and customer satisfaction.
Software Defined Networks (SDN) is the qualitative movement in the field of networks due to that fact that it separates the control elements from the routing elements, and the function of the routing elements was limited to the implementation of the
decisions that are sent to it by the controller through the OpenFlow Protocol (OF) which is mainly used in SDN. We explain in this paper the benefit of the new concept which is presented by SDN and it makes network management easier, so instead of writing the rules on each device, we program the application in the controller, and the infrastructure devices run the received commands from the controller. In order to achieve the best performance of this technology, a Quality of Service (QoS) must be applied within it, where it includes several criteria, the most important are the used bandwidth, delay, packet loss and jitter. The most important of these criteria is the bandwidth, because by improving this standard, we can improve the rest of the other criteria. Therefore, in this paper, we provide the necessary improvement on the RYUcontroller to use the best bandwidth, which improves the quality of service in SDN.
The aim of this study is to measure the quality of the service provided by the Syrian
Telecommunications Company from customers’ point of view. Tishreen Telephone
Exchange in Lattakia was examined using the SERVQUAL standard which is modified by
a
dding two dimensions; network quality and communication.
The study shows the process of measuring the quality of provided fixed telephone services
in terms of difference between what customers expect and what they actually receive. The
data was collected using a questionnaire designed by Parasuraman and others. 200
questionnaires were randomly distributed to the company's customers.
The results of the study indicate that there is a gap in all dimensions (Tangibility,
reliability, responsiveness, assurance, empathy, network quality and communication) and
that customers' expectations exceed what the company actually provide. The study
concluded with some recommendations including the necessity of improving the quality of
service, training the staff and adopting quality as a basic standard for work.
Voice over IP Protocol is an important Internet voice connection, characterized by high
quality of service. In this work, we will assess how today's Internet service matches its
expectations by examining the performance of the Voice over IP protoco
l and its quality of
service. We have relied on the method of selection of encoders first within some
parameters to obtain the simulation result of the comparison and analysis (QoS). Which we
adopted on VoIP protocols in the case of multiple users with three algorithms for the
symbols, and after determining the problem in this range, we took a number of factors into
account due to their impact on sound performance, such as jitter and Delay. This action
simulates three of the most common encoders (analog audio conversion and packet
compression), G.711, G.723.1 and G.729. The main objective is to achieve high-quality
sound performance by making the appropriate decision in the choice of sound encoder.
The aim of the research is to identify the level of patient satisfaction with the health
services provided by the governmental hospitals in the Syrian coast, whether with respect
to the doctors treating them, the nursing staff, or the level of serv
ice and organization. The
research was based on the descriptive approach and the survey method. The questionnaire
was used as the main source of data and information. The research community consisted of
patients residing in government hospitals in Latakia and Tartous, where 425 questionnaires
were distributed to patients, 400 of which were complete and valid for statistical analysis,
with a response rate of 94.12%. The research reached a number of results, the most
important of which are:
*Satisfaction of patients with doctors treated in public hospitals in the Syrian coast
is good, with a relative importance (64.684%).
*The satisfaction of patients with nursing staff in general in public hospitals in the
Syrian coast was of medium level, with a relative importance (64.556%).
*Patients' satisfaction with service and organization in general in the public hospitals
in the Syrian coast was of medium level, with relative importance (63.51%).
*Patients' satisfaction with the quality of treatment provided in public hospitals in the
Syrian coast was of medium level and relative importance (65.9%).
*Patients' satisfaction with the quality of services provided in public hospitals in the
Syrian coast was of medium level and relative importance (65.6%).
We will see in the following study:
•The importance of wireless sensor networks and their applications
•The importance of quality of service in particular، reducing energy consumption
•The need for a simple routing protocol that minimizes energy consumption as much as possible، and we will count on LEACH
•Improve the quality of service offered by the LEACH protocol by studying several scenarios for improvement
This study aimed to know the role of quality of hotel services in
improving the revenues of the hotels in Damascus in 2017 by
determining the quality of hotel services and tools, determining
hotel revenues and determining the relationship between the quality
of hotel service and improving revenues.
The objective of this study is to determine the impact of the quality of banking services on the satisfaction of customers in governmental commercial banks in Aleppo and to make the necessary recommendations in order to achieve the best performance o
f these banks.
Descriptive statistics was used in the research. Statistical methods were used in SPSS to analyze the results of the research, and the questionnaire was used to collect data from the research community.
The research community consisted of customers of governmental commercial banks in Aleppo, where 270 questionnaires were distributed to the sample and 250 valid questionnaires were retrieved for research purposes.
In this paper the tracking model in WiMAX Relay Station'
Directional antenna are implemented by OPNET Modeler to Direct
the beam toward users.
The objective of this research is to measure and evaluating the
quality of service in the private commercial banks in Syria and for
the purpose of determining the basic dimensions of quality of
service that customers are looking for and preferred,
even these
banks are able to focus and emphasize it and use it to enhance
customer satisfaction and retention, and to achieve the objectives of
the study are designed questionnaire was distributed to a random
sample of customer three private commercial banks in the city of
Hama (BEMO bank - Bank of Syria and Almahjr- Arab Bank).
