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Register a new userTo Assess Patients' Satisfaction With Health Services Provided by Hospitals Government in the Syrian Coast: A Field Study
تقدير مستوى رضا المرضى عن الخدمات الصحية التي تقدمها المستشفيات الحكومية في الساحل السوري دراسة ميدانية
2025
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Added by
Tishreen University ورقة بحثية
Publication date
2018
fields
Economy
and research's language is
العربية
Created by
Shamra Editor
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يهدف البحث إلى التعرف على مستوى رضا المرضى عن الخدمات الصحية التي تقدمها المستشفيات الحكومية في الساحل السوري, سواء ما يتعلق بالأطباء المعالجين, أو ما يتعلق بالكادر التمريضي, أو ما يتعلق بمستوى الخدمة و التنظيم. اعتمد البحث على المنهج الوصفي, و أسلوب المسح, حيث اُستخدمت الاستبانة كمصدر رئيس في الحصول على البيانات و المعلومات. و تكوّن مجتمع البحث من المرضى المقيمين في المستشفيات الحكومية في مدينتي اللاذقية و طرطوس, حيث تمّ توزيع (425) استبانة على المرضى, و أعيد منها (400) استبانة كاملة و صالحة للتحليل الإحصائي, و بنسبة استجابة بلغت (94.12%).
The aim of the research is to identify the level of patient satisfaction with the health services provided by the governmental hospitals in the Syrian coast, whether with respect to the doctors treating them, the nursing staff, or the level of service and organization. The research was based on the descriptive approach and the survey method. The questionnaire was used as the main source of data and information. The research community consisted of patients residing in government hospitals in Latakia and Tartous, where 425 questionnaires were distributed to patients, 400 of which were complete and valid for statistical analysis, with a response rate of 94.12%. The research reached a number of results, the most important of which are: *Satisfaction of patients with doctors treated in public hospitals in the Syrian coast is good, with a relative importance (64.684%). *The satisfaction of patients with nursing staff in general in public hospitals in the Syrian coast was of medium level, with a relative importance (64.556%). *Patients' satisfaction with service and organization in general in the public hospitals in the Syrian coast was of medium level, with relative importance (63.51%). *Patients' satisfaction with the quality of treatment provided in public hospitals in the Syrian coast was of medium level and relative importance (65.9%). *Patients' satisfaction with the quality of services provided in public hospitals in the Syrian coast was of medium level and relative importance (65.6%).
Artificial intelligence review:
Research summary
تهدف الدراسة إلى تقييم مستوى رضا المرضى عن الخدمات الصحية المقدمة من المستشفيات الحكومية في الساحل السوري، سواء ما يتعلق بالأطباء المعالجين، أو الكادر التمريضي، أو مستوى الخدمة والتنظيم. اعتمد البحث على المنهج الوصفي وأسلوب المسح، حيث استخدمت الاستبانة كمصدر رئيسي لجمع البيانات. شملت العينة 425 مريضًا من مستشفيات اللاذقية وطرطوس، وتم تحليل 400 استبانة بنسبة استجابة بلغت 94.12%. أظهرت النتائج أن رضا المرضى عن الأطباء المعالجين كان جيدًا نسبيًا بنسبة 64.684%، بينما كان رضاهم عن الكادر التمريضي والخدمات والتنظيم وجودة العلاج والخدمات المقدمة بشكل عام في المستوى المتوسط بنسب تتراوح بين 63.51% و65.9%. بناءً على هذه النتائج، قدم الباحثون عدة توصيات لتحسين جودة الخدمات الصحية، منها تخصيص وقت إضافي للأطباء مع المرضى، وزيادة اهتمام الكادر التمريضي بالمشاكل الصحية للمرضى، وتفعيل برامج تدريبية لتحسين مهارات العاملين في المستشفيات.
Critical review
دراسة نقدية: الدراسة قدمت نظرة شاملة ومهمة حول مستوى رضا المرضى عن الخدمات الصحية في المستشفيات الحكومية في الساحل السوري، واستخدمت منهجية علمية دقيقة لجمع البيانات وتحليلها. ومع ذلك، يمكن الإشارة إلى بعض النقاط التي يمكن تحسينها في الدراسات المستقبلية. أولاً، كان من الممكن توسيع نطاق الدراسة ليشمل مستشفيات أخرى في مناطق مختلفة من سوريا للحصول على صورة أكثر شمولية. ثانيًا، يمكن تعزيز الدراسة بإجراء مقابلات نوعية مع المرضى للحصول على فهم أعمق لتجاربهم وآرائهم. أخيرًا، كان من الممكن تقديم تحليل أكثر تفصيلاً للعوامل التي تؤثر على رضا المرضى بشكل مباشر، مما يساعد في تقديم توصيات أكثر تحديدًا وفعالية لتحسين جودة الخدمات الصحية.
Questions related to the research
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ما هو الهدف الرئيسي من الدراسة؟
الهدف الرئيسي من الدراسة هو التعرف على مستوى رضا المرضى عن الخدمات الصحية المقدمة من المستشفيات الحكومية في الساحل السوري وتقديم توصيات لتحسين جودة هذه الخدمات.
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ما هي المنهجية التي استخدمها الباحثون في جمع البيانات؟
استخدم الباحثون المنهج الوصفي وأسلوب المسح، حيث تم استخدام الاستبانة كمصدر رئيسي لجمع البيانات من المرضى المقيمين في المستشفيات الحكومية في اللاذقية وطرطوس.
-
ما هي النتائج الرئيسية التي توصلت إليها الدراسة؟
النتائج الرئيسية أظهرت أن رضا المرضى عن الأطباء المعالجين كان جيدًا نسبيًا بنسبة 64.684%، بينما كان رضاهم عن الكادر التمريضي والخدمات والتنظيم وجودة العلاج والخدمات المقدمة بشكل عام في المستوى المتوسط بنسب تتراوح بين 63.51% و65.9%.
-
ما هي التوصيات التي قدمها الباحثون لتحسين جودة الخدمات الصحية؟
قدم الباحثون عدة توصيات منها تخصيص وقت إضافي للأطباء مع المرضى، وزيادة اهتمام الكادر التمريضي بالمشاكل الصحية للمرضى، وتفعيل برامج تدريبية لتحسين مهارات العاملين في المستشفيات.
References used
GHOSE, S; ADHISH, S. Patient Satisfaction With Medical Services: A Hospital-Based Study, Health and Population Perspectives and Issues, 2011
RAHEEM, A; NAWAZ, A; FOUZIA, N ; IMAMUDDIN, K. Patients’ Satisfaction and Quality Health Services: An Investigation from Private Hospitals of Karachi, Pakistan, Research Journal of Recent Sciences, Vol. 3, 2014
RAMEZ, W. Patients' Perception of Health Care Quality, Satisfaction and Behavioral Intention: An Empirical Study in Bahrain, International Journal of Business and Social Science Vol. 3 No. 18, 2012
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