Subscribe to the gold package and get unlimited access to Shamra Academy
Register a new userTo Assess Patients' Satisfaction With Health Services Provided by Hospitals Government in the Syrian Coast: A Field Study
تقدير مستوى رضا المرضى عن الخدمات الصحية التي تقدمها المستشفيات الحكومية في الساحل السوري دراسة ميدانية
1718
0 13
0.0
(
0
)
Added by
Tishreen University ورقة بحثية
Publication date
2018
fields
Economy
and research's language is
العربية
Created by
Shamra Editor
Ask ChatGPT about the research
يهدف البحث إلى التعرف على مستوى رضا المرضى عن الخدمات الصحية التي تقدمها المستشفيات الحكومية في الساحل السوري, سواء ما يتعلق بالأطباء المعالجين, أو ما يتعلق بالكادر التمريضي, أو ما يتعلق بمستوى الخدمة و التنظيم. اعتمد البحث على المنهج الوصفي, و أسلوب المسح, حيث اُستخدمت الاستبانة كمصدر رئيس في الحصول على البيانات و المعلومات. و تكوّن مجتمع البحث من المرضى المقيمين في المستشفيات الحكومية في مدينتي اللاذقية و طرطوس, حيث تمّ توزيع (425) استبانة على المرضى, و أعيد منها (400) استبانة كاملة و صالحة للتحليل الإحصائي, و بنسبة استجابة بلغت (94.12%).
The aim of the research is to identify the level of patient satisfaction with the health services provided by the governmental hospitals in the Syrian coast, whether with respect to the doctors treating them, the nursing staff, or the level of service and organization. The research was based on the descriptive approach and the survey method. The questionnaire was used as the main source of data and information. The research community consisted of patients residing in government hospitals in Latakia and Tartous, where 425 questionnaires were distributed to patients, 400 of which were complete and valid for statistical analysis, with a response rate of 94.12%. The research reached a number of results, the most important of which are: *Satisfaction of patients with doctors treated in public hospitals in the Syrian coast is good, with a relative importance (64.684%). *The satisfaction of patients with nursing staff in general in public hospitals in the Syrian coast was of medium level, with a relative importance (64.556%). *Patients' satisfaction with service and organization in general in the public hospitals in the Syrian coast was of medium level, with relative importance (63.51%). *Patients' satisfaction with the quality of treatment provided in public hospitals in the Syrian coast was of medium level and relative importance (65.9%). *Patients' satisfaction with the quality of services provided in public hospitals in the Syrian coast was of medium level and relative importance (65.6%).
References used
GHOSE, S; ADHISH, S. Patient Satisfaction With Medical Services: A Hospital-Based Study, Health and Population Perspectives and Issues, 2011
RAHEEM, A; NAWAZ, A; FOUZIA, N ; IMAMUDDIN, K. Patients’ Satisfaction and Quality Health Services: An Investigation from Private Hospitals of Karachi, Pakistan, Research Journal of Recent Sciences, Vol. 3, 2014
RAMEZ, W. Patients' Perception of Health Care Quality, Satisfaction and Behavioral Intention: An Empirical Study in Bahrain, International Journal of Business and Social Science Vol. 3 No. 18, 2012
rate research
Read More
This study aims to identify the relationship between the training and
dimensions of quality of health services - from the point of view of
those supervising the private Hospitals under study - also, to
identify the importance of the training, and
to identify the level of
quality of health services in those Hospitals. The research has been
applied on the following private Hospitals; Charity Muwasat
Hospital, Alrashid Hospital, Alrazi Hospital and Alandalous
Hospital. The questionnaires have been distributed on the medical
cadres including (Nurses& Physicians) and among administrative
cadres by 50% of the workers in each Hospital. (450)
Questionnaires have been distributed, (315) were returned.Thus, the
number of valid questionnaires for analysis (224) by 50%.
According to their responses, the statistical analysis and the
hypotheses test have been done to get the results and
recommendations.
The current research addresses the impact of the impact of the elements of promotional mix
(Public Relations, advertising, personal selling, sales promotion) to increase the competitive ability
of the service organizations by conducting a field stu
dy on private hospitals which works in the
Syrian coast , and to achieve the objectives of the research, A questionnaire was built and this
questionnaire has applied on managers administrators in those hospitals, marketing Specialist, if
any, or are responsible of advertising, where the researcher used the method of comprehensive
inventory which concerns with collection the information on the hospitals studied, and the number
of distributed questionnaires (61) questionnaire , recovered them (57) questionnaire , and the
response rate (93.44 %), after study and analysis of the study found the following results:
1 - There is a significant correlation between the of the public relations method used by the
departments of private hospitals operating in the Syrian coast and its ability to compete in the
health market.
2 - There is a significant correlation between the types of advertising used by the
departments of private hospitals operating in the Syrian coast and its ability to compete in the
health market.
3 - There is a significant correlation between the of personal selling method used by the
departments of private hospitals operating in the Syrian coast and its ability to compete in the
health market.
4 - There is a significant correlation between the of the sales promotion method used by the
departments of private hospitals operating in the Syrian coast and its ability to compete in the
health market.
The research aims at finding out the role of the electronic banking services provided
by the Commercial Bank of Syria in increasing customers' satisfaction, as well as focusing
on customers' satisfaction because of its importance and its role in ac
hieving the
competitive advantage in the delivery of services in the banking sector, which represents
an area of competition between public banks and private banks. Also, it aims at stating the
extent of the employees' participation in the bank under study regarding their eagerness to
achieve customers' satisfaction.
At the end, the research presents a summary of the most important findings. It also
presents some proposals and recommendations that will further improve the level of
electronic banking services and achieving customers' satisfaction inorder to compete at a
global level through a field study using a questionnaire designed for this purpose.
This research has aimed to identify the level of quality of banking services provided in the branches of the bank under study, to know the relative importance of the main and subsidiary dimensions of the quality of banking service, and to study the r
elationship between quality and customer satisfaction. The study relied on the approach of the gap theory, to compare the actual performance of the service provided and the expected performance Of them, the research sample consisted of (314) sample from commercial bank branch clients in Lattakia Governorate. The most important results of the research were as follows: It was found that there are significant differences between the dimensions of perceived and expected quality and at the level of all the main dimensions, and these differences were in favor of the expected quality dimensions, meaning that the quality of banking service meets part of customer expectations, and according to the scale of gaps, the most satisfactory dimensions to customers are: the tangible elements, followed by security Then sympathy, as for the least customer satisfaction, which is reliability and response, and there is a significant relationship between quality and customer satisfaction.
The study aimes at of measuring customer's satisfaction about the quality of Islamic
banking services, "field study for Syria International Islamic Bank," It identifies the
extent of customer's satisfaction for the quality of the services that are
offered by the
bank under study. It reveals the benefits that can be obtained by Syria International
Islamic Bank from measuring the quality of its services, and work to develop them,
reaching to basic goal which is increasing its market share to maximize its
profitability.
suggested questions
Log in to be able to interact and post comments
comments
Fetching comments
Sign in to be able to follow your search criteria
