The aim of the research is to identify the level of patient satisfaction with the health
services provided by the governmental hospitals in the Syrian coast, whether with respect
to the doctors treating them, the nursing staff, or the level of serv
ice and organization. The
research was based on the descriptive approach and the survey method. The questionnaire
was used as the main source of data and information. The research community consisted of
patients residing in government hospitals in Latakia and Tartous, where 425 questionnaires
were distributed to patients, 400 of which were complete and valid for statistical analysis,
with a response rate of 94.12%. The research reached a number of results, the most
important of which are:
*Satisfaction of patients with doctors treated in public hospitals in the Syrian coast
is good, with a relative importance (64.684%).
*The satisfaction of patients with nursing staff in general in public hospitals in the
Syrian coast was of medium level, with a relative importance (64.556%).
*Patients' satisfaction with service and organization in general in the public hospitals
in the Syrian coast was of medium level, with relative importance (63.51%).
*Patients' satisfaction with the quality of treatment provided in public hospitals in the
Syrian coast was of medium level and relative importance (65.9%).
*Patients' satisfaction with the quality of services provided in public hospitals in the
Syrian coast was of medium level and relative importance (65.6%).
