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The impact of logistics activities on the quality of service in theservice Institutions CaseStudy: The Public Company of Tartous Port

تأثير الأنشطة اللوجستية على جودة الخدمة في المؤسسات الخدمية دراسة حالة : ( الشركة العامة لمرفأ طرطوس)

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 Publication date 2016
and research's language is العربية
 Created by Shamra Editor




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The research aims to recognize theimpact oflogistic activities in improving services Establishments.Particularly of Tartousport In Syria's current circumstances. And that is, how the workers in Tartous Port envision it. The researchdepended on the descriptive, analytic method and it used a questionnaire for 200Employees who work for the general company of Tatous Port. The research incloses the impact oflogistics activities (Transport,Warehousing, Supplying, Use of information Technology) in improving of services establishments in: (Speed of sesponse, Interest, Tangibility, Reliabitity, Safety). The most important findings of the research are: -. The transport level of Tartous Port was weak, but the stowage levels wareacceptable. – The Supply Systems wasacceptable. In light of these results the researcher suggests some of recommendations which can contribute, if applied, in improving the quality of PortService.


Artificial intelligence review:
Research summary
تهدف هذه الدراسة إلى التعرف على تأثير الأنشطة اللوجستية على جودة الخدمة في المؤسسات الخدمية، مع التركيز على الشركة العامة لمرفأ طرطوس. استخدم الباحثون المنهج الوصفي التحليلي وجمعوا البيانات من خلال استبانة وزعت على 200 موظف في الشركة. تناولت الدراسة تأثير الأنشطة اللوجستية مثل النقل، التخزين، التوريد، واستخدام تكنولوجيا المعلومات على جودة الخدمة من خلال معايير مثل سرعة الاستجابة، الاهتمام، الملموسية، الاعتمادية، والأمان. توصلت الدراسة إلى أن مستوى النقل في الشركة كان ضعيفاً، بينما كان مستوى التخزين والتوريد مقبولاً. قدم الباحثون توصيات لتحسين جودة الخدمة في المرفأ، بما في ذلك تحسين النقل والتخزين واستخدام تكنولوجيا المعلومات بشكل أفضل.
Critical review
تعتبر هذه الدراسة مهمة لأنها تسلط الضوء على تأثير الأنشطة اللوجستية على جودة الخدمة في مرفأ طرطوس، وهو موضوع ذو أهمية كبيرة في تحسين كفاءة العمليات الخدمية. ومع ذلك، يمكن أن تكون الدراسة أكثر شمولية إذا تضمنت تحليلًا مقارنًا مع مرافئ أخرى في المنطقة أو حتى على المستوى الدولي. كما أن الاعتماد على استبانة فقط قد يحد من تنوع البيانات، وكان من الممكن استخدام أساليب بحثية إضافية مثل المقابلات أو دراسة الحالة لتقديم صورة أكثر شمولية. بالإضافة إلى ذلك، كان من الممكن أن تتناول الدراسة تأثير العوامل الخارجية مثل الظروف الاقتصادية والسياسية على الأنشطة اللوجستية وجودة الخدمة.
Questions related to the research
  1. ما هي الأنشطة اللوجستية التي تناولتها الدراسة؟

    تناولت الدراسة الأنشطة اللوجستية مثل النقل، التخزين، التوريد، واستخدام تكنولوجيا المعلومات.

  2. ما هي معايير جودة الخدمة التي تم تحليلها في الدراسة؟

    تم تحليل معايير جودة الخدمة مثل سرعة الاستجابة، الاهتمام، الملموسية، الاعتمادية، والأمان.

  3. ما هي النتائج الرئيسية التي توصلت إليها الدراسة بشأن مستوى النقل في مرفأ طرطوس؟

    توصلت الدراسة إلى أن مستوى النقل في مرفأ طرطوس كان ضعيفاً.

  4. ما هي التوصيات التي قدمها الباحثون لتحسين جودة الخدمة في مرفأ طرطوس؟

    قدم الباحثون توصيات لتحسين جودة الخدمة في مرفأ طرطوس، بما في ذلك تحسين النقل والتخزين واستخدام تكنولوجيا المعلومات بشكل أفضل.


References used
ANDERSON, R&JERMAN.R (2001)"The Influence of Logistic Management on Quality Servic" Journal of logistic & transport vol.34, NO 2
GRAN D, LAMBERT M, STOCK.r. & ELLRAM, M. (2006) "Fundamentals of Logistics management" European edition
CHRISTOPHER. M. (2000) "The agile supply Chain competing in volatile Markets" Industrial marketing management, vol.29, vol.1
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