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Register a new userThe relationship between the training and dimensions of health services quality "A field study on some of private Hospitals in Damascus city"
العلاقة بين التدريب و أبعاد جودة الخدمات الصحية "دراسة ميدانية على بعض المستشفيات الخاصة بمحافظة دمشق"
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هدفت هذه الدراسة إلى التعرف على العلاقة بين التدريب و أبعاد جودة الخدمات الصحية, و ذلك من وجهة نظر القائمين على المستشفيات الخاصة قيد البحث, و التعرف على أهمية التدريب, و على مستوى جودة الخدمات الصحية في هذه المستشفيات. و قد طبق البحث على المستشفيات الخاصة التالية: المواساة الخيري, الرشيد, الرازي, الأندلس, و وزعت أداة الاستبيان على الكادر الطبي (ممرض, طبيب) و الكادر الإداري بنسبة 50 % من العاملين في كل مستشفى. تم توزيع 450 استبياناً استرد منها 315 استبياناً, و بالتالي كانت عدد الاستبيانات الصالحة للتحليل 224 بنسبة 50 %. و كانت حجم عينة البحث 224 مبحوثاً. و بناءً على إجاباتهم تم إجراء التحليل الإحصائي و اختبار الفرضيات و الوصول إلى النتائج و التوصيات.
This study aims to identify the relationship between the training and dimensions of quality of health services - from the point of view of those supervising the private Hospitals under study - also, to identify the importance of the training, and to identify the level of quality of health services in those Hospitals. The research has been applied on the following private Hospitals; Charity Muwasat Hospital, Alrashid Hospital, Alrazi Hospital and Alandalous Hospital. The questionnaires have been distributed on the medical cadres including (Nurses& Physicians) and among administrative cadres by 50% of the workers in each Hospital. (450) Questionnaires have been distributed, (315) were returned.Thus, the number of valid questionnaires for analysis (224) by 50%. According to their responses, the statistical analysis and the hypotheses test have been done to get the results and recommendations.
Artificial intelligence review:
Research summary
تهدف هذه الدراسة إلى استكشاف العلاقة بين التدريب وأبعاد جودة الخدمات الصحية في بعض المستشفيات الخاصة في محافظة دمشق. تم تطبيق الدراسة على مستشفيات المواساة الخيري، الرشيد، الرازي، والأندلس. شملت الدراسة توزيع 450 استبياناً على الكوادر الطبية والإدارية، وتم استرداد 315 استبياناً منها 224 صالحة للتحليل. اعتمدت الدراسة على المنهج الاستنتاجي من خلال مراجعة الدراسات النظرية والسابقة المتعلقة بمشكلة البحث. توصلت الدراسة إلى أن جودة الخدمة الصحية في مستشفى الأندلس هي الأفضل، تليها مستشفى المواساة، ثم الرازي وأخيراً الرشيد. كما أظهرت النتائج وجود علاقة ذات دلالة إحصائية بين التدريب وجميع أبعاد جودة الخدمات الصحية في المستشفيات محل الدراسة. أوصت الدراسة بضرورة تحسين جودة الخدمات الصحية في جميع المستشفيات، مع التركيز على مستشفيي الرشيد والرازي، وإنشاء أقسام مختصة بالتدريب في مستشفيات الرازي والرشيد والأندلس.
Critical review
دراسة نقدية: تعتبر هذه الدراسة مهمة في تسليط الضوء على العلاقة بين التدريب وجودة الخدمات الصحية في المستشفيات الخاصة. ومع ذلك، يمكن الإشارة إلى بعض النقاط التي قد تحتاج إلى تحسين. أولاً، كان من الأفضل توسيع نطاق الدراسة لتشمل مستشفيات حكومية لمقارنة النتائج بين القطاعين. ثانياً، لم يتم التطرق بشكل كافٍ إلى تأثير العوامل الخارجية مثل التمويل والسياسات الحكومية على جودة الخدمات الصحية. ثالثاً، كان من الممكن استخدام أساليب تحليلية أكثر تعقيداً لتقديم نتائج أكثر دقة. وأخيراً، كان من الممكن تقديم توصيات أكثر تفصيلاً وقابلة للتنفيذ لتحسين جودة التدريب والخدمات الصحية.
Questions related to the research
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ما هي المستشفيات التي شملتها الدراسة؟
شملت الدراسة مستشفيات المواساة الخيري، الرشيد، الرازي، والأندلس في محافظة دمشق.
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ما هي أهم النتائج التي توصلت إليها الدراسة؟
توصلت الدراسة إلى أن جودة الخدمة الصحية في مستشفى الأندلس هي الأفضل، تليها مستشفى المواساة، ثم الرازي وأخيراً الرشيد. كما أظهرت وجود علاقة ذات دلالة إحصائية بين التدريب وجميع أبعاد جودة الخدمات الصحية.
-
ما هي التوصيات التي قدمتها الدراسة لتحسين جودة الخدمات الصحية؟
أوصت الدراسة بضرورة تحسين جودة الخدمات الصحية في جميع المستشفيات، مع التركيز على مستشفيي الرشيد والرازي، وإنشاء أقسام مختصة بالتدريب في مستشفيات الرازي والرشيد والأندلس.
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ما هو المنهج الذي اعتمدت عليه الدراسة؟
اعتمدت الدراسة على المنهج الاستنتاجي من خلال مراجعة الدراسات النظرية والسابقة المتعلقة بمشكلة البحث.
References used
NEWBY,T,1992- How to design and deliver quality service training . kogan page Limited, London, 107p
KHANFAR, S.M. Impact of Training on Improving Hotelling Service Quality. Journal of Business Studies Quarterly, Vol.2, No.3, 2011, PP.84-93
JUSOFF, H, RASHID, W. Service Quality In health Care Setting. International Journal of health care quality assurance, Vol.22, No.5, 2008, pp.471-482
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