Subscribe to the gold package and get unlimited access to Shamra Academy
Register a new userThe relationship between the training and dimensions of health services quality "A field study on some of private Hospitals in Damascus city"
العلاقة بين التدريب و أبعاد جودة الخدمات الصحية "دراسة ميدانية على بعض المستشفيات الخاصة بمحافظة دمشق"
1924
9 58
0
(
0
)
Created by
Shamra Editor
Ask ChatGPT about the research
هدفت هذه الدراسة إلى التعرف على العلاقة بين التدريب و أبعاد جودة الخدمات الصحية, و ذلك من وجهة نظر القائمين على المستشفيات الخاصة قيد البحث, و التعرف على أهمية التدريب, و على مستوى جودة الخدمات الصحية في هذه المستشفيات. و قد طبق البحث على المستشفيات الخاصة التالية: المواساة الخيري, الرشيد, الرازي, الأندلس, و وزعت أداة الاستبيان على الكادر الطبي (ممرض, طبيب) و الكادر الإداري بنسبة 50 % من العاملين في كل مستشفى. تم توزيع 450 استبياناً استرد منها 315 استبياناً, و بالتالي كانت عدد الاستبيانات الصالحة للتحليل 224 بنسبة 50 %. و كانت حجم عينة البحث 224 مبحوثاً. و بناءً على إجاباتهم تم إجراء التحليل الإحصائي و اختبار الفرضيات و الوصول إلى النتائج و التوصيات.
This study aims to identify the relationship between the training and dimensions of quality of health services - from the point of view of those supervising the private Hospitals under study - also, to identify the importance of the training, and to identify the level of quality of health services in those Hospitals. The research has been applied on the following private Hospitals; Charity Muwasat Hospital, Alrashid Hospital, Alrazi Hospital and Alandalous Hospital. The questionnaires have been distributed on the medical cadres including (Nurses& Physicians) and among administrative cadres by 50% of the workers in each Hospital. (450) Questionnaires have been distributed, (315) were returned.Thus, the number of valid questionnaires for analysis (224) by 50%. According to their responses, the statistical analysis and the hypotheses test have been done to get the results and recommendations.
References used
NEWBY,T,1992- How to design and deliver quality service training . kogan page Limited, London, 107p
KHANFAR, S.M. Impact of Training on Improving Hotelling Service Quality. Journal of Business Studies Quarterly, Vol.2, No.3, 2011, PP.84-93
JUSOFF, H, RASHID, W. Service Quality In health Care Setting. International Journal of health care quality assurance, Vol.22, No.5, 2008, pp.471-482
rate research
Read More
The research aims to analyze the reality of the health service in the Syrian private
hospitals in Lattakia City; by answering the following questions:
* What is the level of the health service in hospitals in terms of the availability of the
follo
wing basic dimensions: Tangibility, empathy, responsiveness, assurance and security,
reliability and credibility?
* What is the impact of the dimensions of health service quality in customer
satisfaction?
The survey form was designed and distributed to (105) customer of the patients who
checked in private hospitals in Lattakia City, where a convenience sample was chosen.
The results of research indicated, that there is a good understanding of the following
dimensions: Tangibility, empathy, responsiveness, and assurance and security between
members of the research sample. The study results also indicated that there is a significant
and positive effect of (empathy and emphasize security and reliability) dimensions on
customer satisfaction as dependent variable, which the regression model explained (80%)
of the differences in customer satisfaction, while Tangibility and speed of response did not
affect customer satisfaction as a dependent variable.
Customer Retention Management (CRM) provides a strong competitive advantage for
the organization to stay in the market. It helps management to track customer interactions
with the organization and allows employees access to all customer,s previous
information;
CRM gains its importance by creating a strategic vision to achieve the organization's goals
of maintaining customers and reaching loyalty through integration with marketing policies
and product development To increase the sales of the organization and to make offers that
attract the target customer and interact with him in a way that ensures its preservation.
The aim of the study is to define the reality of the application of CRM during the crisis
period )8402-8400( in the Syrian private banks in Lattakia, and study the dimensions of
customer relationship management in these banks, and then study the impact of these
dimensions on the performance indicators that were measured through indicators of
profitability, customer complaints, strong relationships with customers, customer
satisfaction and loyalty. In order to achieve this, two main hypotheses were formulated.
The researcher used the questionnaire technique to collect the data analyzed using
statistical tests, the most important of which were the one-sample t. test, and the Pearson
Correlation test. The researcher has reached several results, the most important of which is:
a good evaluation of the availability of CRM dimensions in the studied banks, and there is
a positive relationship between these dimensions and performance.
knowledge management
إدارة المعرفة
المصارف الخاصة
private banks
ولاء العملاء
customer loyalty
رضا العملاء
customer satisfaction
محافظة اللاذقية
إدارة علاقات العملاء
العملاء المربحين
تكنولوجيا إدارة علاقات العملاء
Customer Relationship Management
key Customer
CRM Technology
Lattakia Provenance
المزيد..
The aim of the research is to identify the level of patient satisfaction with the health
services provided by the governmental hospitals in the Syrian coast, whether with respect
to the doctors treating them, the nursing staff, or the level of serv
ice and organization. The
research was based on the descriptive approach and the survey method. The questionnaire
was used as the main source of data and information. The research community consisted of
patients residing in government hospitals in Latakia and Tartous, where 425 questionnaires
were distributed to patients, 400 of which were complete and valid for statistical analysis,
with a response rate of 94.12%. The research reached a number of results, the most
important of which are:
*Satisfaction of patients with doctors treated in public hospitals in the Syrian coast
is good, with a relative importance (64.684%).
*The satisfaction of patients with nursing staff in general in public hospitals in the
Syrian coast was of medium level, with a relative importance (64.556%).
*Patients' satisfaction with service and organization in general in the public hospitals
in the Syrian coast was of medium level, with relative importance (63.51%).
*Patients' satisfaction with the quality of treatment provided in public hospitals in the
Syrian coast was of medium level and relative importance (65.9%).
*Patients' satisfaction with the quality of services provided in public hospitals in the
Syrian coast was of medium level and relative importance (65.6%).
The purpose of this research is to study the relationship between the
quality of private high education and students satisfied.
In this search, the searcher used service quality dimensions:
- Tangibles.
- Reliability.
- Responsiveness.
- Assura
nce.
- Empathy.
For studding its relationship with students satisfied.
The aim of this study is to identify the quality of health services provided in the
public sector hospitals in the Syrian Arab Republic. The paper adopts the analytical
descriptive approach where the phenomenon or the problem under study is describ
ed
accurately and expressed quantitatively and qualitatively. The comparison method is used
to identify the similarities and differences between the Syrian governorates. The secondary
data, available in the local Health Directorate and the Central Library of Statistics, are
reviewed. Some of them are selected to present comparisons, in addition to reference to
several secondary sources, such as studies and reports related to the study, to evaluate the
quality of the provided health services.
After analyzing the data, we found that Syria did succeed in improving the health
conditions of citizens through the study of statistical indicators related to health. Pertaining
to training, it shows the lack of the required level of quality of the offered health services
in hospitals at the time that training, especially in this sector to keep abreast of successive
global developments and successive which have great impact on the health services
quality.
Log in to be able to interact and post comments
comments
Fetching comments
Sign in to be able to follow your search criteria
