Subscribe to the gold package and get unlimited access to Shamra Academy
Register a new userStudying the Relationship Between The Quality of Private High Education and Students Satisfied Survey Study on Syrian Private Universities Students
دراسة العلاقة بين جودة التعليم العالي الخاص و تحقيق رضا الطلاب دراسة ميدانية على طلاب الجامعات الخاصة السورية
1786
3 43
0
(
0
)
Authors
صلاح محمد شيخ ديب( باحث )
Created by
Shamra Editor
Ask ChatGPT about the research
يتناول هذا البحث دراسة العلاقة بين جودة التعليم العالي الخاص و تحقيق رضا الطلاب في الجامعات الخاصة السورية. و قام الباحث بدراسة أبعاد جودة الخدمات الآتية: - بُعد الجوانب المادية الملموسة. - بعد الاعتمادية أو المصداقية. - بُعد سرعة الاستجابة و مساعدة العميل. - بُعد الثقة و الأمان (الضمان). - بُعد التعاطف مع العميل. و تمّ دراسة علاقتها مع رضا الطلاب في الجامعات الخاصة السورية.
The purpose of this research is to study the relationship between the quality of private high education and students satisfied. In this search, the searcher used service quality dimensions: - Tangibles. - Reliability. - Responsiveness. - Assurance. - Empathy. For studding its relationship with students satisfied.
References used
Aydemir, S. D., and Gerni, C. (2011), Measuring Service Quality of Export Credit Agency in Turkey By Using SERVQUAL, Procedia-Social and Behavioral Sciences, Vol. 24, PP. 1663-1670
Babakus, E., & Mangold, W. G. (1992), Adapting the SERVQUAL scale to hospital services: an empirical investigation, Health Services Research, Vol. 26, Issue. 6, PP. 767-780
Brensinger, R. P., & Lambert, D. M. (1990), Can the SERVQUAL scale be generalized to business-to-business services, in Knowledge Development in Marketing, 1990 AMA’s Summer Educators’ Conference Proceedings, 289
rate research
Read More
This Study aims to explore the determinants of higher education service in Syria and the relative importance of each of these determinants upon the overall perceived quality of higher education and students` satisfaction ,to assess perceived quality
and students` satisfaction, and to discover any differences in this perceived quality and satisfaction in terms of selected demographic variables (Gender, Study type, Academic sector, Academic level ,Year of study for Bachelor students).
The research aims to analyze the reality of the health service in the Syrian private
hospitals in Lattakia City; by answering the following questions:
* What is the level of the health service in hospitals in terms of the availability of the
follo
wing basic dimensions: Tangibility, empathy, responsiveness, assurance and security,
reliability and credibility?
* What is the impact of the dimensions of health service quality in customer
satisfaction?
The survey form was designed and distributed to (105) customer of the patients who
checked in private hospitals in Lattakia City, where a convenience sample was chosen.
The results of research indicated, that there is a good understanding of the following
dimensions: Tangibility, empathy, responsiveness, and assurance and security between
members of the research sample. The study results also indicated that there is a significant
and positive effect of (empathy and emphasize security and reliability) dimensions on
customer satisfaction as dependent variable, which the regression model explained (80%)
of the differences in customer satisfaction, while Tangibility and speed of response did not
affect customer satisfaction as a dependent variable.
This study aimed to explain the effect of educational service quality at Al
Baath university students' satisfaction. In order to achieve the aims of this
study, a specific questionnaire was developed and circulated sample of
students in Al Baath University. ( 300 ) usable questionnaires were retried
out of the ( 384 ) circulated, with represent ( 80 % ) response rate.
This study aims to identify the relationship between the training and
dimensions of quality of health services - from the point of view of
those supervising the private Hospitals under study - also, to
identify the importance of the training, and
to identify the level of
quality of health services in those Hospitals. The research has been
applied on the following private Hospitals; Charity Muwasat
Hospital, Alrashid Hospital, Alrazi Hospital and Alandalous
Hospital. The questionnaires have been distributed on the medical
cadres including (Nurses& Physicians) and among administrative
cadres by 50% of the workers in each Hospital. (450)
Questionnaires have been distributed, (315) were returned.Thus, the
number of valid questionnaires for analysis (224) by 50%.
According to their responses, the statistical analysis and the
hypotheses test have been done to get the results and
recommendations.
Banking information systems are essential necessities imposed by economic, social
and technical developments which taking place in the banking market world, where these
systems and techniques have an impact obviously on the banks because it depends
on the
digital technology to deliver the banking services to their applicants , which has led to
increase the quality and effectiveness the performance of services , processes and
marketing banking mix and make it more efficient and effective which will be increasing
and improving customer satisfaction for banking services applying.
Thus information systems play major role among private banks in Syria, through
their ability to improve the marketing performance of the bank and provide services and
products of high quality and low costs by redesigning operational banking, customer
contact quickly and provide significant data and information for customers consumption
patterns efficiently and effectively, which enabled the bank managers to take advantage of
this information in develop of plans and programs for improvement the quality of the
banking services performance provided, and increase the degree of satisfaction and loyalty
among customers by focusing on the efficiency and skill of banking services staff, in this
case we can facilitate the process of delivering the service to customers in the right way.
Log in to be able to interact and post comments
comments
Fetching comments
Sign in to be able to follow your search criteria
