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Register a new userStudy of the distribution of health services in the public-sector hospitals in the Syrian Arab Republic and the role of rehabilitation and training in raising the level of health services
دارسة توزع الخدمات الصحية في مشافي القطاع العام في الجمهورية العربية السورية و دور التأهيل و التدريب في رفع سوية الخدمات الصحية
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هدفت هذه الدراسة إلى التعرف على مستوى جودة الخدمات الصحية المقدمة في مشافي القطاع العام في الجمهورية العربية السورية، و قد استُخدام المنهج الوصفي التحليلي في البحث، الذي يصف الظاهرة أو المشكلة المدروسة وصفاً دقيقاً، و يعبّر عنها تعبيراً كمياً و كيفياً. كما تم استخدام طريقة المقارنة لتحديد أوجه التشابه و الاختلاف بين المحافظات السورية، و جرت مراجعة البيانات الثانوية المتوفرة في مديرية الصحة و المكتب المركزي للإحصاء، و اختيار بعضها لعرض المقارنات، إضافة إلى الرجوع إلى العديد من المصادر الثانوية كالدراسات و التقارير ذات الصلة بموضوع الدراسة لقياس جودة الخدمات الصحية المقدمة. و بعد تحليل البيانات، تبيّن لنا أن سورية حققت نجاحاً ملموساً في تحسين أوضاع الصحة للمواطنين من خلال دراسة المؤشرات الإحصائية المتعلقة بالصحة و بالمقابل عدم توفر المستوى المطلوب من جودة الخدمات الصحية المقدمة في المشافي في وقت يعد التدريب مهم جداً خاصة في هذا قطاع لمواكبة التطورات العالمية المتتالية و المتلاحقة التي لها انعكاس كبير على جودة الخدمات الصحية.
The aim of this study is to identify the quality of health services provided in the public sector hospitals in the Syrian Arab Republic. The paper adopts the analytical descriptive approach where the phenomenon or the problem under study is described accurately and expressed quantitatively and qualitatively. The comparison method is used to identify the similarities and differences between the Syrian governorates. The secondary data, available in the local Health Directorate and the Central Library of Statistics, are reviewed. Some of them are selected to present comparisons, in addition to reference to several secondary sources, such as studies and reports related to the study, to evaluate the quality of the provided health services. After analyzing the data, we found that Syria did succeed in improving the health conditions of citizens through the study of statistical indicators related to health. Pertaining to training, it shows the lack of the required level of quality of the offered health services in hospitals at the time that training, especially in this sector to keep abreast of successive global developments and successive which have great impact on the health services quality.
References used
حلاوة، جمال. صالح، علي. مدخل إلى عالم التنمية، الشروق، 2010 ، ص 199
البكري، ثامر ياسر. إدارة المستشفيات، دار اليازوردي العلمية للنشر والتوزيع، عمان،د.ت.ن، 58
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our goal through this research to determine affecting
health services in the mortality rates in Syria and reduced to a smaller number
of default variables (factors), and provide mathematical models reflect the
estimated the impact of health servic
es in the studied mortality rates in Syria,
where we turned to the style factor analysis in the reduction of the number of
health services variables, and then multiple linear regression method in the
study of the decline of deaths variables on the health service factors and
reached a result, three mathematical models estimated the impact of health
services in deaths in Syria.
This study aims to identify the relationship between the training and
dimensions of quality of health services - from the point of view of
those supervising the private Hospitals under study - also, to
identify the importance of the training, and
to identify the level of
quality of health services in those Hospitals. The research has been
applied on the following private Hospitals; Charity Muwasat
Hospital, Alrashid Hospital, Alrazi Hospital and Alandalous
Hospital. The questionnaires have been distributed on the medical
cadres including (Nurses& Physicians) and among administrative
cadres by 50% of the workers in each Hospital. (450)
Questionnaires have been distributed, (315) were returned.Thus, the
number of valid questionnaires for analysis (224) by 50%.
According to their responses, the statistical analysis and the
hypotheses test have been done to get the results and
recommendations.
The aim of the research is to identify the level of patient satisfaction with the health
services provided by the governmental hospitals in the Syrian coast, whether with respect
to the doctors treating them, the nursing staff, or the level of serv
ice and organization. The
research was based on the descriptive approach and the survey method. The questionnaire
was used as the main source of data and information. The research community consisted of
patients residing in government hospitals in Latakia and Tartous, where 425 questionnaires
were distributed to patients, 400 of which were complete and valid for statistical analysis,
with a response rate of 94.12%. The research reached a number of results, the most
important of which are:
*Satisfaction of patients with doctors treated in public hospitals in the Syrian coast
is good, with a relative importance (64.684%).
*The satisfaction of patients with nursing staff in general in public hospitals in the
Syrian coast was of medium level, with a relative importance (64.556%).
*Patients' satisfaction with service and organization in general in the public hospitals
in the Syrian coast was of medium level, with relative importance (63.51%).
*Patients' satisfaction with the quality of treatment provided in public hospitals in the
Syrian coast was of medium level and relative importance (65.9%).
*Patients' satisfaction with the quality of services provided in public hospitals in the
Syrian coast was of medium level and relative importance (65.6%).
This study aimed to identify the level of quality of health services provided in health centers in the province of Lattakia (supervision area of al-Shamia). It also determined the level of satisfaction of beneficiaries on health services provided in
these centers. The study community consisted of families who went repeatedly to the health centers in the area. The researcher has used the descriptive analytical method to measure the satisfaction of the beneficiaries with the quality of health services provided in the centers. A questionnaire has been designed and distributed among the beneficiaries families in order to measure the quality level of health services in the centers. Data has been also studied and analyzed by using the SPSS program. After analysis of the data, there was clearly lack of quality of health services provided in health centers al-Shamia supervision area, according to the dimensions of quality of health services (tangibility, reliability, power of responsiveness, empathy, trust and safety) from the viewpoint of the beneficiaries of the services provided
The Study aims to explore the impact of Human resource training benefits
in raising the level of the organizational performance of organizations
(profit level).
We used the statistical program (spssv20) for hypothesis testing and
analysis of the
results of a sample study, which consist of 257 workers in
organization, we used a questionnaire as a tool for data collection, in
addition to many pervious related to topic of study.
The study has reached the existing of correlation relationship between
human resource training benefits and raising profit level in pubic
organization, and training benefits have affected with demographic
variables.
And allowing make recommendations that researcher believes this
contribute to raising the level of organizational performance of public
sector organizations.
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