This research deals with a study evaluating opportunities to apply the Business Process
Reengineering as an input to simplify administrative procedures at the Land Bank branch in
Tartous, where research attempts to show the importance of Reengineer
ing as one of modern
management topics that must be supported and support by the management, and
characterization of the current administrative processes and procedures and work to visualize
a proposed administrative processes after application Reengineering up to the steps's work
helps to simplify AlajraratAladrah, was the preview intentional use were questionnaire
distributed to the employees in the bank, and the study concluded that there was support and
support by the management of the possibility of applying the re-engineering entrance and
simplify After application procedures Reengineering positively reflected on the staff
performance and customer satisfaction.
The thesis proposes a unified vision of business process lifecycle that implement different activities on the business process from defining or discovering to implementing and monitoring. In discovery phase within the unified vision it presents a mec
hanisem based on methodologies that fit the reality of the Syrian institutions. The thesis depends on a process modeling approach which scales in different levels of details and clarifies the repeated parts allowing to isolate them and define patterns from them. This patterns are used in the optimization phase whether for improving or reengineering.
The unified vision can be applied to automate non-automated institutions, it has been applied to the Directorate of Syrian Custom and its departments. In each department the business processes follow a specific flow that is considered as a
pattern which can be applied to the rest of business processes, subprocesses can be isolated and reused repeatedly whenever they’re needed.
