The study examines the reality of the re-engineering of the
administrative processes in the commercial bank Tartous branch
through identifying the factors of its success, namely information
technology, human resource qualification, organizational
factor, and
their role in improving the banking service and thus achieving
customer satisfaction. The study concluded that: The success factors
of the re-engineering of the administrative processes (the
organizational factor, the development and training of employees
skills, information technology) contribute greatly to improving the
banking service in the branch of the bank The Syrian Commercial
Bank in Tartous.
The thesis proposes a unified vision of business process lifecycle that implement different activities on the business process from defining or discovering to implementing and monitoring. In discovery phase within the unified vision it presents a mec
hanisem based on methodologies that fit the reality of the Syrian institutions. The thesis depends on a process modeling approach which scales in different levels of details and clarifies the repeated parts allowing to isolate them and define patterns from them. This patterns are used in the optimization phase whether for improving or reengineering.
The unified vision can be applied to automate non-automated institutions, it has been applied to the Directorate of Syrian Custom and its departments. In each department the business processes follow a specific flow that is considered as a
pattern which can be applied to the rest of business processes, subprocesses can be isolated and reused repeatedly whenever they’re needed.
This research deals with a study evaluating opportunities to apply the Business Process
Reengineering as an input to simplify administrative procedures at the Land Bank branch in
Tartous, where research attempts to show the importance of Reengineer
ing as one of modern
management topics that must be supported and support by the management, and
characterization of the current administrative processes and procedures and work to visualize
a proposed administrative processes after application Reengineering up to the steps's work
helps to simplify AlajraratAladrah, was the preview intentional use were questionnaire
distributed to the employees in the bank, and the study concluded that there was support and
support by the management of the possibility of applying the re-engineering entrance and
simplify After application procedures Reengineering positively reflected on the staff
performance and customer satisfaction.
This research deals with the study of basic administrative dimensions
influencing the adoption of Reengineering in Industrial Bank in Tartous,
where the address search of the importance of Reengineering as one of
modern management topics that must
be supported and support by the
management, and tries to show the relationship between information
technology and Reengineering, and the statement of the reality of training
and development of skills workers Will help start Reengineering, has been used as the preview intentionality researcher, where it was 50 a
questionnaire distributed to the employees in the bank, and the study concluded that the administration's belief of the importance of curriculum re-engineering and trust the final results and the reality of information technology helps to start re-engineering, and training goals You should be more pronounced.
This Research aims to:
· Shed light on various aspects of administrative process re-engineering method
in terms of concept, implementation mechanism and its benefits.
· The need of the Palestinian universities as academy institutions to apply the
reengineering
method.
· Give a clear picture for applying re-engineering method which used to
improve the provided service to beneficiaries, increase its efficiency and to
achieve Total QualityManagement “TQM”.
