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Register a new userThe role of administrative dimensions in the application of Business Process Reengineering in public banks The study case of the Industrial Bank )branch in Tartous)
دور الأبعاد الإدارية في تطبيق إعادة هندسة العمليات الإدارية في المصارف العامة ( دراسة حالة فرع المصرف الصناعي في طرطوس)
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يتناول البحث دراسة الأبعاد الإدارية الأساسية المؤثرة في اعتماد هندسة العمليات الإدارية ( الهندرة ) في المصرف الصناعي في محافظة طرطوس, حيث يتطرق البحث لأهمية إعادة الهندسة كأحد المواضيع الإدارية الحديثة التي يجب أن تلقى الدعم و التأييد من قبل الإدارة, و يحاول أن يبين العلاقة بين تكنولوجيا المعلومات و الهندرة, و قد استخدم الباحث المعاينة القصدية, حيث تم توزيع 50 استبانة على العاملين في المصرف, و خلصت الدراسة إلى أن لدى الإدارة اعتقاد بأهمية منهج غعادة الهندسة و الثقة بالنتائج النهائية, و أن واقع تكنولوجيا المعلومات يساعد في البدء بإعادة هندسة العمليات الإدارية, و يجب أن تكون الأهداف التدريبية أكثر وضوحا.
This research deals with the study of basic administrative dimensions influencing the adoption of Reengineering in Industrial Bank in Tartous, where the address search of the importance of Reengineering as one of modern management topics that must be supported and support by the management, and tries to show the relationship between information technology and Reengineering, and the statement of the reality of training and development of skills workers Will help start Reengineering, has been used as the preview intentionality researcher, where it was 50 a questionnaire distributed to the employees in the bank, and the study concluded that the administration's belief of the importance of curriculum re-engineering and trust the final results and the reality of information technology helps to start re-engineering, and training goals You should be more pronounced.
References used
Majed.A, Mohamad.Z,1999-,BPR implementation process: an analysis of key success and failure factors. Business Process Management, Journal, Vol. 5 No. 1.p99
Tesfaye .D.B ,2009.usiness process reengineering in Ethiopian public organizations: the relationship between theory and practice, the USA.p253.7.Kabiru.J&Norlena.H,2014-The Moderating Effect of IT Capability on the Relationship between Business Process Reengineering Factors and Organizational Performance of Banks, the jornalof internet bankingand commerce,p187
Healey,G.S,2005-statiftick;Atool for social research. thed.belmont,ca:Thomsom wadsorth.p88
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The study examines the reality of the re-engineering of the
administrative processes in the commercial bank Tartous branch
through identifying the factors of its success, namely information
technology, human resource qualification, organizational
factor, and
their role in improving the banking service and thus achieving
customer satisfaction. The study concluded that: The success factors
of the re-engineering of the administrative processes (the
organizational factor, the development and training of employees
skills, information technology) contribute greatly to improving the
banking service in the branch of the bank The Syrian Commercial
Bank in Tartous.
This research deals with a study evaluating opportunities to apply the Business Process
Reengineering as an input to simplify administrative procedures at the Land Bank branch in
Tartous, where research attempts to show the importance of Reengineer
ing as one of modern
management topics that must be supported and support by the management, and
characterization of the current administrative processes and procedures and work to visualize
a proposed administrative processes after application Reengineering up to the steps's work
helps to simplify AlajraratAladrah, was the preview intentional use were questionnaire
distributed to the employees in the bank, and the study concluded that there was support and
support by the management of the possibility of applying the re-engineering entrance and
simplify After application procedures Reengineering positively reflected on the staff
performance and customer satisfaction.
This study aims to shed light on the different aspects of
business processes re-engineering style as a method of
organizational change; its importance , its elements, its benefits, and
its types. This study also aims to recognize business processe
s reengineering
in Lattakia banks through studying
different factors that affect the business process reengineering, such
as the reconstruction of organizational structures, the capabilities of
high technology, and the improvement of the total quality criteria.
The researcher found that the process of organizational change is
affected by the levels of administrative creativity.
This Research aims to:
· Shed light on various aspects of administrative process re-engineering method
in terms of concept, implementation mechanism and its benefits.
· The need of the Palestinian universities as academy institutions to apply the
reengineering
method.
· Give a clear picture for applying re-engineering method which used to
improve the provided service to beneficiaries, increase its efficiency and to
achieve Total QualityManagement “TQM”.
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