The study examines the reality of the re-engineering of the
administrative processes in the commercial bank Tartous branch
through identifying the factors of its success, namely information
technology, human resource qualification, organizational
factor, and
their role in improving the banking service and thus achieving
customer satisfaction. The study concluded that: The success factors
of the re-engineering of the administrative processes (the
organizational factor, the development and training of employees
skills, information technology) contribute greatly to improving the
banking service in the branch of the bank The Syrian Commercial
Bank in Tartous.
