The role of administrative dimensions in the application of Business Process Reengineering in public banks The study case of the Industrial Bank )branch in Tartous)

This research deals with the study of basic administrative dimensions influencing the adoption of Reengineering in Industrial Bank in Tartous, where the address search of the importance of Reengineering as one of modern management topics that must be supported and support by the management, and tries to show the relationship between information technology and Reengineering, and the statement of the reality of training and development of skills workers Will help start Reengineering, has been used as the preview intentionality researcher, where it was 50 a questionnaire distributed to the employees in the bank, and the study concluded that the administration's belief of the importance of curriculum re-engineering and trust the final results and the reality of information technology helps to start re-engineering, and training goals You should be more pronounced.

The role of success factors in the reengineering of administrative processes (venerable) in improving the banking service Case Study of Commercial Bank Branch in Tartous

The study examines the reality of the re-engineering of the administrative processes in the commercial bank Tartous branch through identifying the factors of its success, namely information technology, human resource qualification, organizational factor, and their role in improving the banking service and thus achieving customer satisfaction. The study concluded that: The success factors of the re-engineering of the administrative processes (the organizational factor, the development and training of employees skills, information technology) contribute greatly to improving the banking service in the branch of the bank The Syrian Commercial Bank in Tartous.