The importance of this research due to the importance of the health services sector, and the importance of performance evaluation of public hospitals to see the progress of its performance towards achieving the standards and goals set at the required
level , as well as a reference to the self-assessment techniques, using one EFQM model that on the one hand to assess today's performance of hospital, and situation and identify area to improve for survive, and on the other hand the map and guide of act of organizations for pay attention to effective factors, finding strong points and improve areas, down to the financial and non-financial performance indicators , and to propose appropriate measures to overcome the weaknesses in order to raise the capacity and activate services in the hospital .and to improve their performance for multiple stakeholders.
The thesis proposes a unified vision of business process lifecycle that implement different activities on the business process from defining or discovering to implementing and monitoring. In discovery phase within the unified vision it presents a mec
hanisem based on methodologies that fit the reality of the Syrian institutions. The thesis depends on a process modeling approach which scales in different levels of details and clarifies the repeated parts allowing to isolate them and define patterns from them. This patterns are used in the optimization phase whether for improving or reengineering.
The unified vision can be applied to automate non-automated institutions, it has been applied to the Directorate of Syrian Custom and its departments. In each department the business processes follow a specific flow that is considered as a
pattern which can be applied to the rest of business processes, subprocesses can be isolated and reused repeatedly whenever they’re needed.
The study aims to shed light on the lean management method and its role in reducing waste in its various forms and to show the extent of application of this method in industrial companies. ) in reducing supply chain risks before, during and after the
ir occurrence and demonstrating the role of agile management in the sustainability of supply chains. The researcher relied on the descriptive analytical approach. In the theoretical section of the research, the concept of lean management, its principles and objectives were studied, the concept of supply chain and the concept of supply chain risks and types of these risks were studied. In the practical section, a questionnaire was designed that included a set of statements related to the topic of research and appropriate statistical methods were used depending on The program (SPSS23) in analyzing data and testing hypotheses, the research community is represented by the administrative cadres in the industrial companies in the industrial city in Hasya, where an intentional sample of the administrative cadres in the industrial companies in Hasya was selected, where the size of the research sample was (64) individuals
The study reached a (positive) significant relationship between lean management dimensions (organizing work site, continuous improvement, standard work, multi -functional workers, six Sigma) and reducing supply chain risks before it occurs. And a (positive) significant relationship between lean management dimensions (organizing work site, continuous improvement, standard work, multi -functional workers, six soms) and between reducing supply chain risks during its occurrence. And a (positive) significant relationship between lean management dimensions (organizing work site, continuous improvement, standard work, multi -functional workers, six Sigma) and between reducing supply chain risks after its occurrence.
