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Register a new userA suggested Model for reengineering Administrative processes and Computerizing them in higher education institutions (The Islamic University – A case Study)
أنموذج مقترح لإعادة هندسة العمليات الإدارية و حوسبتها في مؤسسات التعليم العالي (الجامعة الإسلامية دراسة حالة)
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يهدف البحث إلى إلقاء الضوء على الجوانب المختلفة لأسلوب إعادة هندسة العمليات الإدارية (الهندرة) من حيث المفهوم، و آلية التطبيق و المزايا التي تحققها، و بيان مدى أهمية و حاجة الجامعات الفلسطينية كمؤسسات أكاديمية لتطبيق أسلوب الهندرة ، و تقديم تصور مقترح لتطبيق أسلوب إعادة الهندسة كأحد مداخل تحسين الخدمة المقدمة لجمهور المستفيدين و رفع كفاءتها و تحقيق الجودة الشاملة.
This Research aims to: · Shed light on various aspects of administrative process re-engineering method in terms of concept, implementation mechanism and its benefits. · The need of the Palestinian universities as academy institutions to apply the reengineering method. · Give a clear picture for applying re-engineering method which used to improve the provided service to beneficiaries, increase its efficiency and to achieve Total QualityManagement “TQM”.
References used
الأغا، إحسان ( 2001 )، منهج البحث البنائي في البرامج التربوية المقترحة للمستقبل، الطبعة الأولى، دار المقداد للطباعة : فلسطين.
الرب، سيد محمد ( 2009 )، موضوعات إدارية متقدمة وتطبيقاتها في منظمات الأعمال الدولية، الطبعة الأولى، دار الكتب المصرية : القاهرة .
الحناوي، محمد، السيد، إسماعيل، قضايا إدارية معاصرة، الطبعة الأولى، الإسكندرية: الدار الجامعية، 2005 م.
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The study examines the reality of the re-engineering of the
administrative processes in the commercial bank Tartous branch
through identifying the factors of its success, namely information
technology, human resource qualification, organizational
factor, and
their role in improving the banking service and thus achieving
customer satisfaction. The study concluded that: The success factors
of the re-engineering of the administrative processes (the
organizational factor, the development and training of employees
skills, information technology) contribute greatly to improving the
banking service in the branch of the bank The Syrian Commercial
Bank in Tartous.
Illustrate the importance of integration with local communities and harmony with the orientations of regional planning.
- Study the impact of the higher education institutions on the development of the region or retreat from all economic, social and
cultural, the environment and the sustainability of the region and protect resources for future generations.
The research aimed to identifying the relationship between the creative thinking
strategies and enhancing the competitive advantage in Tishreen university. By identifying
the extent of the impact of each dimensions of creative thinking strategies a
nd the methods
used to implement these strategies on the human resource characteristic and distinctive
competencies. The researcher relied on the Deductive Approach and on the descriptive
approach as a general method. She has distributed the questionnaire to 350 people, they are
members of the teaching staff and the heads of section, who work in Tishreen university.
This study has concluded to several results, the most important one was that there were
significant relationship between creative thinking strategies and enhancing the competitive
advantages. But this relationship is weak, because of the weakness of training programs,
especially in the field of creative thinking. The researcher reviewed many important results
at the end of this research, and also presented several proposals and recommendations, and
the most important of it was: the need of the university to conduct training courses for their
employees, especially for development creative thinking skills, and definite their
employees to the important of using creative thinking strategies in their work, in order to
develop their skills and knowledge as the reflect on the develop of their performance, and
enhance the competitive advantages.
This research deals with the study of basic administrative dimensions
influencing the adoption of Reengineering in Industrial Bank in Tartous,
where the address search of the importance of Reengineering as one of
modern management topics that must
be supported and support by the
management, and tries to show the relationship between information
technology and Reengineering, and the statement of the reality of training
and development of skills workers Will help start Reengineering, has been used as the preview intentionality researcher, where it was 50 a
questionnaire distributed to the employees in the bank, and the study concluded that the administration's belief of the importance of curriculum re-engineering and trust the final results and the reality of information technology helps to start re-engineering, and training goals You should be more pronounced.
Scientific Research is considered the basic dimension in the sustainable
development, and it has the important role in the national upgrading project. It is not just a
feeder for the economic and social process, but it is at the core of its texture
because it is
the formula of progress by which the home countries are built. From all the foregoing
comes out the importance of the study which has concluded that the reasons of the local
and Arab delay in the field of scientific research are attributed to the non-availability of the
general constituents of the scientific research which can be determined by the following :
First: The enabling environment of the scientific research that includes all what is
necessary to activate and to apply the scientific research. Second: The human element
(researcher), since the qualifications and educational degrees are not adequate to make a
researcher. However, the scientific research requires the building up of special capacities in
research, and also the spread of the scientific research mentality among those working in
the scientific medium in general. Third: The necessary material support which is
considered the essential foundation of scientific research, in addition to providing the
demand on scientific research which requires providing the developmental model at the
level of the Country, that includes in its plans the reliance on science and technology as a
tool for development.
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