This Research aims to study the role of change management in the
success of the introduction of information technology in the public
banks through the case study of the Commercial Bank of Syria،to
achieve this goal; a questionnaire was used as a t
ool in gathering the
necessary data. The questionnaire was distributed to the sample of
the study; 341 questionnaires were distributed on the employees in
commercial bank of Syria and the questionnaires which returned
were 340، then there were 15 questionnaires refused. SPSS (22) was
used in analyzing the data and testing the hypothesis. The research
found that the
- A positive relationship and statistically significant between the
changing methods of communication between management and
employees and the success of the introduction of information
technology in the Commercial Bank of Syria.
- A positive relationship and statistically significant between the،
between training and the success of the introduction of information
technology in the Commercial Bank of Syria.
- A positive relationship and statistically significant between the
stimulus and the success of the introduction of information
technology in the Commercial Bank of Syria.
This study aimed to identify the effect of Transformational Leadership Style on
Organizational Citizenship Behavior (OCB), of the Employees in Syrian commercial bank
in Damascus. This study has been testing hypotheses from the viewpoint of employee
s in
the Commercial Bank of Syria.
To achieve the objectives of this study, were prepared a questionnaire, in order to
collect primary data from the research sample, and after ascertaining the validity of the
study tools and internal consistency of the words of the variables, were tested the
hypotheses, using the SPSS program.
This study concluded by a number of results:
A weak positive impact of Transformational leadership style on the organizational
citizenship behavior.
A weak positive impact of (Leader Personality) on the organizational citizenship
behavior.
A very weak positive impact of (Inspirational Motivation) on the organizational
citizenship behavior.
A very weak positive impact of (The privacy of relationship between leader and
employee) on the organizational citizenship behavior.
The goal of achieving profit and venerate is the first thing on which commercial
banks are interested. And in order to achieve commercial bank this end,the bank must
attract and compilation of national savings in the form of bank deposits, and then
reinjected
into the national economy through the granting of credit facilities and loans aimed
at financing investment, or the Bank may direct the investment of these funds in order to
achieve a profit, and that the policy of the Commercial Bank in this regard depends on the
structure and size of deposits and maturities.
This research deals with the study and analysis of the impact of the development of
deposits in the Commercial Bank of Syria on the size of the net profit achieved during the
time period from (2000) to (2013), and the impact of the Syrian crisis on the size of those
net profits resulting from the evolution of the volume of bank deposits with the bank,
through study evolution as strings of time using including lead us statistics theory, where
the link has been studying the Commercial Bank of Syria earnings and the size of bank
deposits has a path, and therefore has been measuring the intensity and direction of the
correlation between these variables down to build a statistical model objectively reflects
the nature and direction of the relationship connectivity deposits between the Commercial
Bank of Syria on the one hand, and between the size of the net profits of the bank on the
other hand.
The research aims to study the impact of information technology on the quality of banking services in the branches of the Commercial Bank of Syria province of Latakia. To achieve the objectives of the research, a questionnaire was developed and distr
ibuted to 201 workers, and (183) questionnaire were suitable to analyze, a response rate (91.04%), and based on applying simple regression to assess the relationship between the information technology and the quality of banking service dimensions, the research found the following results: 1- There is a strong and positive correlation between the hardware equipment and the quality of banking service, where it was found that (79.7%) of the discrepancy in the quality of banking services is explained after the equipment. 2- There is a strong and positive correlation between a online banking service and service quality, it was found that (69.2%) of the discrepancy in the quality of banking services is explained after the Internet. 3- There is a strong and positive correlation between communications and banking service quality, where it was found that (65.9%) of the discrepancy in the quality of banking services is explained after the communication. 4- There are acceptable and positive correlation between post-efficiency of human resources and banking service quality, where it was found that (59.9%) of the discrepancy in the quality of banking services is explained by the efficiency of human resources.
The research aims to study the impact of information technology on the quality of banking services in the branches of the Commercial Bank of Syria province of Latakia. To achieve the objectives of the research, a questionnaire was developed and distr
ibuted to 201 workers, and (183) questionnaire were suitable to analyze, a response rate (91.04%), and based on applying simple regression to assess the relationship between the information technology and the quality of banking service dimensions, the research found the following results:
1- There is a strong and positive correlation between the hardware equipment and the quality of banking service, where it was found that (79.7%) of the discrepancy in the quality of banking services is explained after the equipment.
2- There is a strong and positive correlation between a online banking service and service quality, it was found that (69.2%) of the discrepancy in the quality of banking services is explained after the Internet.
3- There is a strong and positive correlation between communications and banking service quality, where it was found that (65.9%) of the discrepancy in the quality of banking services is explained after the communication.
4- There are acceptable and positive correlation between post-efficiency of human resources and banking service quality, where it was found that (59.9%) of the discrepancy in the quality of banking services is explained by the efficiency of human resources.
The commercial bank of Syria produces various banking services, and its branches trying to gratify its clients, and attracting new clients.
It is trying to achieve its clients every time, and to inquire this ideal, it confronts many problems, one of
these is overcome jam, that we can find in every branches, and it happened when the serves had not organized. So the serves was not be good, and the client was not be gratifying.
In this research, we want to study the kind of expected rate arrival, so we watched rate arrival for the year 2010 in the first branch of the commercial bank of Syria in lattakia city. We expected a relationship between the rate arrival and the time, and find good work planet to organization the work by using queuing theory, we find number of certain servers that to be from 14 to 18 certain to produce service in the shorter time.
In a highly competitive environment, the banks seek to expand its customer base of banks by winning new customers as well as retain existing customers, but it is not necessarily that the large amount of customers can help to improve the profitability
of the bank, there may be customers contribute to increase profits and others may cause more losses, which necessarily calls to customer profitability measure for the best understanding of the different profit's resources in the bank. Then the problem of indirect costs allocation to each customer appears, and then the need to rely on Activity Based Costing system (ABC) in order to determine the exact cost of each customer. The strength of this system appears from its philosophy which based on that the activity is the real consumer of bank's resources and the bank customer is the one who consumes this activity and that leads to improve the tracking and tracing of cost elements to each bank's customer in the end.
The main objective of the research is studying ABC 's role in customer profitability measure, and the role of this accounting in providing necessary information to achieve the optimal mix of customer in order to maximize profits.
This study has been applied to Commercial Bank of Syria in Lattakia-second branch as a case study, in order to measure customer profitability in the reality using the Activity Based Costing.
This study found that the use of Activity Based Costing is more accurate than the traditional system in the banking customer profitability measurement and then a greater possibility of discrimination between the profitable customer and the unprofitable customer, and that in the absence of the applying of customer profitability accounting in the bank.
The research aims to identify the factors affecting the profitability of commercial
banks, arranged according to their relative importance, and the comparison between
commercial banks, public and private about the factors that affect their profitab
ility. The
research descriptive analytical method. One of the most important results:
1 - affected the profitability of commercial banks Syrian combination of factors can
be classified in two categories: internal factors and external factors.
2 - different factors affecting the profitability of commercial banks in the relative
importance of, and the most influential factor was economic and political conditions, and
employing resources, legislation and legal and banking controls. While the age of the bank
and the number of bank employees less influential factor.
3 - There are no statistically significant differences between commercial banks,
public and private in the internal and external factors that affect their profitability.
The research aims to identify the factors affecting the profitability of commercial banks, arranged according to their relative importance, and the comparison between commercial banks, public and private about the factors that affect their profitabil
ity. The research descriptive analytical method. One of the most important results:
1- affected the profitability of commercial banks Syrian combination of factors can be classified in two categories: internal factors and external factors.
2- different factors affecting the profitability of commercial banks in the relative importance of, and the most influential factor was economic and political conditions, and employing resources, legislation and legal and banking controls. While the age of the bank and the number of bank employees less influential factor.
3- There are no statistically significant differences between commercial banks, public and private in the internal and external factors that affect their profitability.
The research aims to study the role of internal audit in the activation of governance
in the Commercial Bank of Syria Latakia. To achieve the objectives of the research a
questionnaire was designed and distributed to (43) managers of the bank Staff
. The
researcher used the descriptive method and analytical method using the tools necessary for
the collection of evidence and data. After study and analysis was reached the following
conclusions:
1- The application of an elaborate system of internal audit leads to the activation of
governance in the Commercial Bank of Syria Latakia.
2- Making internal audit in accordance with professional standards of due diligence
leads to the activation of governance in the Commercial Bank of Syria Latakia.
3- The independence of the internal audit departments leads to the activation of
governance in the Commercial Bank of Syria Latakia.
4- The monitoring and evaluation systems and risk management procedures lead to
the activation of governance in the Commercial Bank of Syria Latakia.
