Subscribe to the gold package and get unlimited access to Shamra Academy
Register a new userThe Impact of Information Technology on Banking Service Quality: A Field Study on the Branches of the Commercial Bank of Syria - Latakia
719
0 0
0.0
(
0
)
Added by
Tishreen University مقالة
Publication date
2015
fields
Economy
and research's language is
العربية
Created by
امانة التحرير مجلة جامعة تشرين
Ask ChatGPT about the research
The research aims to study the impact of information technology on the quality of banking services in the branches of the Commercial Bank of Syria province of Latakia. To achieve the objectives of the research, a questionnaire was developed and distributed to 201 workers, and (183) questionnaire were suitable to analyze, a response rate (91.04%), and based on applying simple regression to assess the relationship between the information technology and the quality of banking service dimensions, the research found the following results: 1- There is a strong and positive correlation between the hardware equipment and the quality of banking service, where it was found that (79.7%) of the discrepancy in the quality of banking services is explained after the equipment. 2- There is a strong and positive correlation between a online banking service and service quality, it was found that (69.2%) of the discrepancy in the quality of banking services is explained after the Internet. 3- There is a strong and positive correlation between communications and banking service quality, where it was found that (65.9%) of the discrepancy in the quality of banking services is explained after the communication. 4- There are acceptable and positive correlation between post-efficiency of human resources and banking service quality, where it was found that (59.9%) of the discrepancy in the quality of banking services is explained by the efficiency of human resources.
No English abstract
Artificial intelligence review:
Research summary
تهدف هذه الدراسة إلى تحليل تأثير تكنولوجيا المعلومات على جودة الخدمات المصرفية في فروع المصرف التجاري السوري في محافظة اللاذقية. لتحقيق هذا الهدف، تم تطوير استبيان وتوزيعه على 201 عامل، واسترجاع 183 استبيان بنسبة استجابة بلغت 91.04%. باستخدام تحليل الانحدار البسيط، تم تقييم العلاقة بين أبعاد تكنولوجيا المعلومات وجودة الخدمات المصرفية. توصلت الدراسة إلى وجود علاقة ارتباط قوية وإيجابية بين الأجهزة والمعدات وجودة الخدمة المصرفية، حيث يفسر هذا البعد 79.7% من التباين في جودة الخدمات. كما وجدت الدراسة علاقة ارتباط قوية بين الإنترنت وجودة الخدمة المصرفية بنسبة 69.2%، وبين الاتصالات وجودة الخدمة بنسبة 65.9%. وأخيراً، وجدت علاقة ارتباط مقبولة بين كفاءة الموارد البشرية وجودة الخدمة بنسبة 59.9%. توصي الدراسة بضرورة مواكبة التطورات التكنولوجية المستمرة، وتبني خطط طويلة الأجل لتطبيق تكنولوجيا المعلومات في العمل المصرفي، وتحسين جودة الخدمات من خلال استخدام أدوات الاتصال الحديثة، وتعميق وعي العاملين بأهمية تكنولوجيا المعلومات.
Critical review
دراسة نقدية: تعتبر هذه الدراسة مهمة في تسليط الضوء على أهمية تكنولوجيا المعلومات في تحسين جودة الخدمات المصرفية. ومع ذلك، يمكن أن تكون هناك بعض النقاط التي تحتاج إلى مزيد من التحليل والتوضيح. على سبيل المثال، الدراسة تركز بشكل كبير على الجوانب التقنية وتغفل بعض الجوانب الإنسانية والاجتماعية التي قد تؤثر على جودة الخدمة. كما أن الاعتماد على استبيان واحد قد لا يكون كافياً لتقديم صورة شاملة عن تأثير تكنولوجيا المعلومات. من الأفضل أن تتضمن الدراسة مقابلات شخصية أو دراسات حالة لتقديم رؤية أعمق وأكثر شمولية.
Questions related to the research
-
ما هي الأبعاد الأربعة لتكنولوجيا المعلومات التي تم دراستها في البحث؟
الأبعاد الأربعة هي: الأجهزة والمعدات، الإنترنت، الاتصالات، وكفاءة الموارد البشرية.
-
ما هي نسبة التباين في جودة الخدمات المصرفية التي يفسرها بعد الأجهزة والمعدات؟
بعد الأجهزة والمعدات يفسر 79.7% من التباين في جودة الخدمات المصرفية.
-
ما هي التوصيات الرئيسية التي قدمتها الدراسة لتحسين جودة الخدمات المصرفية؟
التوصيات تشمل مواكبة التطورات التكنولوجية، تبني خطط طويلة الأجل لتطبيق تكنولوجيا المعلومات، تحسين جودة الخدمات باستخدام أدوات الاتصال الحديثة، وتعميق وعي العاملين بأهمية تكنولوجيا المعلومات.
-
ما هي نسبة الاستجابة للاستبيان الذي تم توزيعه على العاملين في فروع المصرف التجاري السوري؟
نسبة الاستجابة للاستبيان بلغت 91.04%.
References used
No references
rate research
Read More
The research aims at finding out the role of the electronic banking services provided by the Commercial Bank of Syria in increasing customers' satisfaction, as well as focusing on customers' satisfaction because of its importance and its role in achi
eving the competitive advantage in the delivery of services in the banking sector, which represents an area of competition between public banks and private banks. Also, it aims at stating the extent of the employees' participation in the bank under study regarding their eagerness to achieve customers' satisfaction. At the end, the research presents a summary of the most important findings. It also presents some proposals and recommendations that will further improve the level of electronic banking services and achieving customers' satisfaction inorder to compete at a global level through a field study using a questionnaire designed for this purpose.
The research aimed to identifying the relationship between the use of information technology and enhance of market share in Syrian commercial Banks. By identifying the extent of the impact of each dimensions of information technology, by determining
the extent to which both the information technology dimensions and the basic requirements of the application of information technology affect market share, the researchers relied on the prescriptive approach and the descriptive approach as a general approach to research, the questionnaire was distributed to 250 senior management in public and private commercial banks, and this study concluded several results, the most important of which was a moral relationship between the use of information technology and the market share, and this relationship is acceptable and positive, and is due to the lack of human resource skills and modern material components, especially in senior management, the researchers have reviewed many important results and made several suggestions and recommendations, the most important of which was the need to develop an appropriate strategy for the use of information technology supporting its operations within the overall strategy of the bank and following up on its implementation and evaluation in order to achieve the basic objectives of the Bank.
The study aimed to investigate labor turnover rate effect on tourism service quality, by determining labor turnover rate effect on service quality dimensions (reliability, sympathy). The study conducted on sample of managers ,labor and hotel customer
s in in the Syrian Coast. The study results show that labor turnover rate affects tourism service quality. Whereas there is a relationship between labor turnover rate and service quality. and that there is an acceptable relationship between reliability and the labor turnover rate and a weak relationship between sympathy and the labor turnover rate.
The research aims to identify the factors affecting the profitability of commercial banks, arranged according to their relative importance, and the comparison between commercial banks, public and private about the factors that affect their profitabil
ity. The research descriptive analytical method. One of the most important results:
1- affected the profitability of commercial banks Syrian combination of factors can be classified in two categories: internal factors and external factors.
2- different factors affecting the profitability of commercial banks in the relative importance of, and the most influential factor was economic and political conditions, and employing resources, legislation and legal and banking controls. While the age of the bank and the number of bank employees less influential factor.
3- There are no statistically significant differences between commercial banks, public and private in the internal and external factors that affect their profitability.
The research aims to define the role of Entre Premeurship in enhancing the quality of hotel service in the four and five star hotels in the city of Latakia, by studying the relationship between leadership and the dimensions of hotel service quality (
tangibility, reliability, response, sympathy, and guarantee). The researcher relied on the descriptive analytical method, and the research community included all the administrative officials (director, assistant, head of department) in the four-star and five-star hotel organizations in Lattakia, and the research sample is a soft random sample of (100) managers, where the questionnaire was distributed The search tool on them, (91) a valid and complete questionnaire was retrieved for statistical analysis. The search community also included all customers of the four and five-star hotels in Lattakia, where the researcher obtained responses (91) customers to know the quality of the hotel service provided to them from those hotels . The research reached a set of results, the most important of which are: The hotels in question seek to lead towards leadership in their business, with relative importance (77.23%), by responding to situations of change and keeping pace with developments in the business environment, developing creative ideas and taking risks and taking bold stances and developing resources creatively . The results also showed that there is a direct relationship and statistical function between the orientation of the hotels in question towards leadership in their business and the enhancement of the quality of the hotel service through its dimensions.
suggested questions
Log in to be able to interact and post comments
comments
Fetching comments
Sign in to be able to follow your search criteria
