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Reengineering as Approach of organizational Business Processes Changement (A field study at the banks in Lattakia)

إعادة هندسة العمليات الإدارية "الهندرة" كمدخل للتغيير التنظيمي "دراسة ميدانية على المصارف العاملة في مدينة اللاذقية"

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 Publication date 2016
and research's language is العربية
 Created by Shamra Editor




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This study aims to shed light on the different aspects of business processes re-engineering style as a method of organizational change; its importance , its elements, its benefits, and its types. This study also aims to recognize business processes reengineering in Lattakia banks through studying different factors that affect the business process reengineering, such as the reconstruction of organizational structures, the capabilities of high technology, and the improvement of the total quality criteria.


Artificial intelligence review:
Research summary
تتناول هذه الدراسة موضوع إعادة هندسة العمليات الإدارية (الهندرة) كمدخل للتغيير التنظيمي، مع التركيز على المصارف العاملة في مدينة اللاذقية. تهدف الدراسة إلى تسليط الضوء على أهمية الهندرة، عناصرها، فوائدها، أنواعها، ومبادئها، بالإضافة إلى العوامل الحاسمة لنجاحها. كما تسعى إلى دراسة تأثير بعض العوامل مثل بناء الهياكل التنظيمية، القدرات التكنولوجية العالية، وتحسين معايير الجودة الشاملة على نجاح الهندرة في المصارف. اعتمدت الدراسة على المنهج الوصفي التحليلي واستخدام الاستبانة لجمع البيانات من 80 موظفًا في المصارف العامة باللاذقية. توصلت الدراسة إلى وجود علاقة بين الهندرة وإعادة بناء الهياكل التنظيمية، القدرات التكنولوجية، وتحسين إدارة الجودة الشاملة في المصارف المدروسة. أوصت الدراسة بضرورة فهم متطلبات العملاء، إعادة بناء الهياكل التنظيمية، الاستفادة من التكنولوجيا، وتحقيق معايير الجودة الشاملة لتحسين العمليات والخدمات المصرفية.
Critical review
تعد الدراسة شاملة ومهمة في مجال إعادة هندسة العمليات الإدارية، إلا أنها تفتقر إلى بعض الجوانب التي قد تعزز من قوتها. على سبيل المثال، كان من الممكن أن تشمل الدراسة مقارنة بين المصارف العامة والخاصة لمعرفة الفروقات في تطبيق الهندرة. كما أن الاعتماد على الاستبانة فقط قد لا يكون كافيًا للحصول على صورة شاملة، وكان من الممكن استخدام مقابلات أو دراسات حالة للحصول على بيانات أكثر عمقًا. بالإضافة إلى ذلك، لم تتناول الدراسة بشكل كافٍ التحديات التي قد تواجه تطبيق الهندرة في المصارف وكيفية التغلب عليها.
Questions related to the research
  1. ما هي الأهداف الرئيسية للدراسة؟

    تهدف الدراسة إلى تسليط الضوء على أهمية إعادة هندسة العمليات الإدارية (الهندرة)، عناصرها، فوائدها، وأنواعها، بالإضافة إلى دراسة تأثير بعض العوامل مثل بناء الهياكل التنظيمية، القدرات التكنولوجية العالية، وتحسين معايير الجودة الشاملة على نجاح الهندرة في المصارف العامة باللاذقية.

  2. ما هي المنهجية المستخدمة في الدراسة؟

    اعتمدت الدراسة على المنهج الوصفي التحليلي واستخدام الاستبانة لجمع البيانات من 80 موظفًا في المصارف العامة باللاذقية.

  3. ما هي النتائج الرئيسية التي توصلت إليها الدراسة؟

    توصلت الدراسة إلى وجود علاقة بين الهندرة وإعادة بناء الهياكل التنظيمية، القدرات التكنولوجية، وتحسين إدارة الجودة الشاملة في المصارف المدروسة.

  4. ما هي التوصيات التي قدمتها الدراسة؟

    أوصت الدراسة بضرورة فهم متطلبات العملاء، إعادة بناء الهياكل التنظيمية بما يتوافق مع أسس الهندرة، الاستفادة من التكنولوجيا لتكوين عمليات فعالة، وتحقيق معايير الجودة الشاملة لتحسين العمليات والخدمات المصرفية.


References used
AREI,et.,2012 - Effects of Business Process Re engineering : BPR for Local Government Information Systems
K0RAEIE,A., 2000 – Business Process Reengineering and Information System Renovation Projects: Problems and Assessment . ( Phi ) University of Ljubljana, Faculty of Economics
MEGGINSOH , L., et al , 1989 – Management Concepts and - Applications . New York, Harper & Row publishers
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