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Register a new userMeasuring the Level of the Quality of the Medical Services Provided at the Health Centers in Lattakia Province from the Beneficiaries' Point of View A Field Study of Supervision Center of al-Shamia
قياس مستوى جودة الخدمات الصحية المقدمة في المراكز الصحية في محافظة اللاذقية من وجهة نظر المستفيدين منها (دراسة ميدانية لمركز إشراف الشامية)
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Tishreen University ورقة بحثية
Publication date
2014
fields
Economy
and research's language is
العربية
Created by
Shamra Editor
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هدفت هذه الدراسة إلى التعرف على مستوى جودة الخدمات الصحية المقدمة في المراكز الصحية في محافظة اللاذقية , و معرفة مستوى رضى المستفيدين من الخدمات الصحية المقدمة في هذه المراكز، تكون مجتمع الدراسة من العائلات المراجعة للمراكز الصحية في المنطقة المذكورة . استخدم الباحث المنهج الوصفي التحليلي لقياس رضى المستفيدين من جودة الخدمات الصحية المقدمة في المراكز المذكورة، وتم تصميم وتوزيع استبانة على العائلات المستفيدة من الخدمات الصحية المقدمة بغية قياس درجة جودة الخدمات في المراكز المذكورة، كما تم دراسة و تحليل البيانات باستخدام برنامج spss ، و بعد تحليل البيانات تبين عدم توفر جودة للخدمات الصحية المقدمة في المراكز الصحية في منطقة إشراف الشامية وفقا لأبعاد جودة الخدمات الصحية (الملموسية، الاعتمادية، الاستجابة ،التعاطف ،الثقة والأمان) من وجهة نظر المستفيدين من الخدمات المقدمة.
This study aimed to identify the level of quality of health services provided in health centers in the province of Lattakia (supervision area of al-Shamia). It also determined the level of satisfaction of beneficiaries on health services provided in these centers. The study community consisted of families who went repeatedly to the health centers in the area. The researcher has used the descriptive analytical method to measure the satisfaction of the beneficiaries with the quality of health services provided in the centers. A questionnaire has been designed and distributed among the beneficiaries families in order to measure the quality level of health services in the centers. Data has been also studied and analyzed by using the SPSS program. After analysis of the data, there was clearly lack of quality of health services provided in health centers al-Shamia supervision area, according to the dimensions of quality of health services (tangibility, reliability, power of responsiveness, empathy, trust and safety) from the viewpoint of the beneficiaries of the services provided
References used
مديرية الصحة في محافظة اللاذقية،مركز اشراف الشامية ، 2014.
المكتب المركزي للاحصاء . اللاذقية بالارقام . الاصدار الأول 2012
world health organization.Quality of care-(process for making strategic choices in healthsystem).2006,page 9
Parasuraman,A. Zeithaml,V. A. and Berry, L. L .A Conceptual model of service Quality and its implications for future Research. Journal of marketing 49, (Fall), (1985), P. 41-50
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Social Affairs, and determine the level of satisfaction of the benefici
aries of the health
services provided in the hospital, according to the study sample. The study population
consisted of the employees in the Directorate of Social Affairs who experienced the
medical services of the National Hospital in Latakia. The researcher used the descriptive
analytical method to measure the satisfaction of the beneficiaries of the quality of health
services provided in the National Hospital; a questionnaire was designed and distributed to
the beneficiaries of health services in order to measure the quality of services in the
mentioned hospital; data have been studied and analyzed with the help of SPSS program,
hereafter the results (data analysis) show that the health services provided in the National
Hospital in Lattakia fell short of the quality from the viewpoint of employees in the
Directorate of Social Affairs according to the dimensions of the quality of health services
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This study aimed to identify service quality level provided at hotels in Lattakia from
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services provided in research community and how guests evaluate th
e actual performance
of the hotel services provided at Afamia Rotana Hotel according to the quality hotel
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The research community consisted of Afamia Rotana Hotel guests. The researcher
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satisfaction of the beneficiaries with the quality of hotel services provided in the hotel. A
survey has been designed and distributed among the guests in order to measure the quality
level of hotel services in the research community. Then the researcher analyzed the survey
results by the Statistical Package for the Social Sciences (SPSS). The research concluded
that there was a clearly lack of quality of hotel services provided at the research
community according to the dimensions of quality of hotel services (tangibility, reliability,
power of responsiveness, empathy, trust and safety).
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accuracy of the performance, speed of implementation and courteous treatment, in addition
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questionnaires were randomly distributed to the company's customers.
The results of the study indicate that there is a gap in all dimensions (Tangibility,
reliability, responsiveness, assurance, empathy, network quality and communication) and
that customers' expectations exceed what the company actually provide. The study
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service, training the staff and adopting quality as a basic standard for work.
This study was conducted in all health centers that provide vaccine services of
Latakia city, on a sample of all the nurses who provide the vaccination for children in
health centers , their number (27) nurse, and all the parents of children audito
rs health
center to receive the vaccine their number (270) family. Data collected from October 2013
to March 2014, according to note form to evaluatethe performanceofnursesat
administrating vaccines , and aquestionnaire to assess information of nurses, and a
questionnaire to assess parents' satisfaction with the nurses' performance.This study aimed
to assess the quality of nurses' performance in conducting of vaccination at health centers
in Latakiacity.The most important results of this study that the quality of performance for
most nurses was average in conducting vaccination. The study also showed that the
majority of nurses have a weak level of information about vaccines. but the parents were
deeply dissatisfied with nurses' performance in conducting vaccination.This study was conducted in all health centers that provide vaccine services of
Latakia city, on a sample of all the nurses who provide the vaccination for children in
health centers , their number (27) nurse, and all the parents of children auditors health
center to receive the vaccine their number (270) family. Data collected from October 2013
to March 2014, according to note form to evaluatethe performanceofnursesat
administrating vaccines , and aquestionnaire to assess information of nurses, and a
questionnaire to assess parents' satisfaction with the nurses' performance.This study aimed
to assess the quality of nurses' performance in conducting of vaccination at health centers
in Latakiacity.The most important results of this study that the quality of performance for
most nurses was average in conducting vaccination. The study also showed that the
majority of nurses have a weak level of information about vaccines. but the parents were
deeply dissatisfied with nurses' performance in conducting vaccination.
The aim of the research is to identify the level of patient satisfaction with the health
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ice and organization. The
research was based on the descriptive approach and the survey method. The questionnaire
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patients residing in government hospitals in Latakia and Tartous, where 425 questionnaires
were distributed to patients, 400 of which were complete and valid for statistical analysis,
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*Satisfaction of patients with doctors treated in public hospitals in the Syrian coast
is good, with a relative importance (64.684%).
*The satisfaction of patients with nursing staff in general in public hospitals in the
Syrian coast was of medium level, with a relative importance (64.556%).
*Patients' satisfaction with service and organization in general in the public hospitals
in the Syrian coast was of medium level, with relative importance (63.51%).
*Patients' satisfaction with the quality of treatment provided in public hospitals in the
Syrian coast was of medium level and relative importance (65.9%).
*Patients' satisfaction with the quality of services provided in public hospitals in the
Syrian coast was of medium level and relative importance (65.6%).
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