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Measuring the Level of the Quality of the Medical Services Provided at the Health Centers in Lattakia Province from the Beneficiaries' Point of View A Field Study of Supervision Center of al-Shamia

قياس مستوى جودة الخدمات الصحية المقدمة في المراكز الصحية في محافظة اللاذقية من وجهة نظر المستفيدين منها (دراسة ميدانية لمركز إشراف الشامية)

1904   2   61   0 ( 0 )
 Publication date 2014
  fields Economy
and research's language is العربية
 Created by Shamra Editor




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This study aimed to identify the level of quality of health services provided in health centers in the province of Lattakia (supervision area of al-Shamia). It also determined the level of satisfaction of beneficiaries on health services provided in these centers. The study community consisted of families who went repeatedly to the health centers in the area. The researcher has used the descriptive analytical method to measure the satisfaction of the beneficiaries with the quality of health services provided in the centers. A questionnaire has been designed and distributed among the beneficiaries families in order to measure the quality level of health services in the centers. Data has been also studied and analyzed by using the SPSS program. After analysis of the data, there was clearly lack of quality of health services provided in health centers al-Shamia ​​supervision area, according to the dimensions of quality of health services (tangibility, reliability, power of responsiveness, empathy, trust and safety) from the viewpoint of the beneficiaries of the services provided



References used
مديرية الصحة في محافظة اللاذقية،مركز اشراف الشامية ، 2014.
المكتب المركزي للاحصاء . اللاذقية بالارقام . الاصدار الأول 2012
world health organization.Quality of care-(process for making strategic choices in healthsystem).2006,page 9
Parasuraman,A. Zeithaml,V. A. and Berry, L. L .A Conceptual model of service Quality and its implications for future Research. Journal of marketing 49, (Fall), (1985), P. 41-50
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