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Register a new userStudy of satisfaction degree of the employees in the Directorate of Social Affairs in the province of Lattakia on The quality of health services provided in the National Hospital
دراسة درجة رضا العاملين في مديرية الشؤون الاجتماعية في محافظة اللاذقية على جودة الخدمات الصحية المقدمة في المشفى الوطني
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Tishreen University ورقة بحثية
Publication date
2016
fields
Sociology
and research's language is
العربية
Authors
أسامة محمد( باحث )
Created by
Shamra Editor
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هدفت هذه الدراسة إلى التعرف على مستوى جودة الخدمات الصحية المقدمة في المشفى الوطني في محافظة اللاذقية من وجهة نظر العاملين في مديرية الشؤون الاجتماعية، و معرفة مستوى رضا المستفيدين من الخدمات الصحية المقدمة في هذا المشفى وفقاً لعينة الدراسة. تكوّن مجتمع الدراسة من العاملين في مديرية الشؤون الاجتماعية المراجعين للمشفى الوطني في المنطقة المذكورة. استخدم الباحث المنهج الوصفي التحليلي لقياس رضا المستفيدين من جودة الخدمات الصحية المقدمة في المشفى الوطني، و تم تصميم و توزيع استبانة على العاملين المستفيدين من الخدمات الصحية المقدمة بغية قياس درجة جودة هذه الخدمات في المشفى المذكور، كما تم دراسة و تحليل البيانات باستخدام برنامج SPSS ، و بعد تحليل البيانات تبين عدم توفر المستوى المطلوب من جودة الخدمات الصحية المقدمة في المشفى الوطني في اللاذقية من وجهة نظر العاملين في مديرية الشؤون الاجتماعية وفقاً لأبعاد جودة الخدمات الصحية (الملموسية، الاعتمادية، الاستجابة، التعاطف، الثقة و الأمان).
This study aimed at identifying the level of quality of health services provided in the National Hospital in Latakia city, from the viewpoint of employees in the Directorate of Social Affairs, and determine the level of satisfaction of the beneficiaries of the health services provided in the hospital, according to the study sample. The study population consisted of the employees in the Directorate of Social Affairs who experienced the medical services of the National Hospital in Latakia. The researcher used the descriptive analytical method to measure the satisfaction of the beneficiaries of the quality of health services provided in the National Hospital; a questionnaire was designed and distributed to the beneficiaries of health services in order to measure the quality of services in the mentioned hospital; data have been studied and analyzed with the help of SPSS program, hereafter the results (data analysis) show that the health services provided in the National Hospital in Lattakia fell short of the quality from the viewpoint of employees in the Directorate of Social Affairs according to the dimensions of the quality of health services (tangibility, reliability, responsiveness, empathy, trust and safety).
References used
HUTCHINS, DAVID. Achieve Total Quality, Director Book, London, 1999, 13- 17
IRFAN, SYED MOHAMMED; AMIIR AJAZ; and SAMAN SHAHBAS, An Assessment of Service Quality of Private Hospitals in Pakistan. Indian Journal of Commerce & Management, Vol II , Issue 2, 2011, 10
KOTLER, PHILIP. Marketing Management: Analysis Planning, Implement and Control. Prentice Hall Inc. New Jersey, 2001, 53
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