Measuring the Level of the Quality of the Medical Services Provided at the Health Centers in Lattakia Province from the Beneficiaries' Point of View A Field Study of Supervision Center of al-Shamia

This study aimed to identify the level of quality of health services provided in health centers in the province of Lattakia (supervision area of al-Shamia). It also determined the level of satisfaction of beneficiaries on health services provided in these centers. The study community consisted of families who went repeatedly to the health centers in the area. The researcher has used the descriptive analytical method to measure the satisfaction of the beneficiaries with the quality of health services provided in the centers. A questionnaire has been designed and distributed among the beneficiaries families in order to measure the quality level of health services in the centers. Data has been also studied and analyzed by using the SPSS program. After analysis of the data, there was clearly lack of quality of health services provided in health centers al-Shamia ​​supervision area, according to the dimensions of quality of health services (tangibility, reliability, power of responsiveness, empathy, trust and safety) from the viewpoint of the beneficiaries of the services provided

Study of satisfaction degree of the employees in the Directorate of Social Affairs in the province of Lattakia on The quality of health services provided in the National Hospital

This study aimed at identifying the level of quality of health services provided in the National Hospital in Latakia city, from the viewpoint of employees in the Directorate of Social Affairs, and determine the level of satisfaction of the beneficiaries of the health services provided in the hospital, according to the study sample. The study population consisted of the employees in the Directorate of Social Affairs who experienced the medical services of the National Hospital in Latakia. The researcher used the descriptive analytical method to measure the satisfaction of the beneficiaries of the quality of health services provided in the National Hospital; a questionnaire was designed and distributed to the beneficiaries of health services in order to measure the quality of services in the mentioned hospital; data have been studied and analyzed with the help of SPSS program, hereafter the results (data analysis) show that the health services provided in the National Hospital in Lattakia fell short of the quality from the viewpoint of employees in the Directorate of Social Affairs according to the dimensions of the quality of health services (tangibility, reliability, responsiveness, empathy, trust and safety).