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Register a new userOrganizational values related to management Manner and its impact on job performance of employees: Field study on private hospitals in Lattakia Governorate
أثر القيم التنظيمية المتعلقة بأسلوب الإدارة على الأداء الوظيفي للعاملين: دراسة ميدانية على المشافي الخاصة في محافظة اللاذقية
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Aِl-Baath University ورقة بحثية
Publication date
2017
fields
Business Management
and research's language is
العربية
Created by
Shamra Editor
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هدف البحث إلى دراسة أثر القيم التنظيمية المتعلقة بالادارة (القوة, النخبة, المكافأة) على الأداء الوظيفي للعاملين في المشافي الخاصة بمحافظة اللاذقية.
The aim of the study was to study the effect of organizational values related to management (strength, elite, reward) on the performance of employees in private hospitals in Lattakia Governorate.
Artificial intelligence review:
Research summary
هدفت هذه الدراسة إلى استكشاف تأثير القيم التنظيمية المتعلقة بأسلوب الإدارة (القوة، النخبة، المكافأة) على الأداء الوظيفي للعاملين في المشافي الخاصة بمحافظة اللاذقية. اعتمد الباحثان على المنهج الوصفي وأسلوب المسح، حيث تم توزيع 150 استبانة على العاملين الإداريين في المشافي الخاصة، وأعيد منها 141 استبانة صالحة للتحليل الإحصائي، بنسبة استجابة بلغت 94%. أظهرت النتائج أن مستوى القيم التنظيمية والأداء الوظيفي كان مرتفعًا، وأن العلاقة بينهما كانت طردية وقوية. بمعنى أنه كلما ارتفع مستوى القيم التنظيمية المتعلقة بالإدارة، ارتفع مستوى الأداء الوظيفي للعاملين. وأوصت الدراسة بضرورة تعزيز القيم التنظيمية في المشافي الخاصة لتحسين كفاءة الأداء الوظيفي.
Critical review
دراسة نقدية: على الرغم من أهمية النتائج التي توصلت إليها الدراسة، إلا أن هناك بعض النقاط التي يمكن تحسينها. أولاً، نسبة الاستجابة العالية (94%) قد تثير بعض التساؤلات حول كيفية جمع البيانات ومدى تمثيلها للواقع. ثانياً، الدراسة ركزت فقط على المشافي الخاصة في محافظة اللاذقية، مما قد يحد من تعميم النتائج على مشافي أخرى في مناطق مختلفة. ثالثاً، كان من الممكن استخدام أدوات بحثية إضافية مثل المقابلات المتعمقة أو الملاحظات المباشرة لتعزيز النتائج. وأخيراً، لم تتناول الدراسة تأثير العوامل الخارجية مثل الظروف الاقتصادية والسياسية على القيم التنظيمية والأداء الوظيفي.
Questions related to the research
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ما هي الأبعاد الثلاثة للقيم التنظيمية التي تناولتها الدراسة؟
الأبعاد الثلاثة للقيم التنظيمية التي تناولتها الدراسة هي القوة، النخبة، والمكافأة.
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ما هو المنهج الذي اعتمدته الدراسة لجمع البيانات؟
اعتمدت الدراسة على المنهج الوصفي وأسلوب المسح، واستخدمت الاستبانة كمصدر رئيسي لجمع البيانات.
-
ما هي العلاقة بين القيم التنظيمية والأداء الوظيفي وفقًا لنتائج الدراسة؟
أظهرت النتائج أن العلاقة بين القيم التنظيمية والأداء الوظيفي هي علاقة طردية وقوية، أي كلما ارتفع مستوى القيم التنظيمية، ارتفع مستوى الأداء الوظيفي.
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ما هي التوصيات التي قدمتها الدراسة لتحسين الأداء الوظيفي في المشافي الخاصة؟
أوصت الدراسة بضرورة تعزيز القيم التنظيمية، زيادة مستوى الوعي بأهميتها، منح المزيد من الصلاحيات في اتخاذ القرارات، تطوير قدرات المديرين، واتباع الطرق العلمية في اختيار وتعيين المرشحين للمناصب الإدارية.
References used
Bacal, Robert, 2004- Managers guide to performance reviews, Ms Graw-Hill, USA, p39
Ching, S. & Kee, D. 2012- Work values- career commitment relationship of generation y teachers in Malaysia, International conference on economics marketing & management, IPEPR, vol. (28), 242- 246
Robbbins, Stephen, p. 2003- Organizational Behavior Concepts Controversies, Applications, Eight edition New Jersey: Prentice- Hall, p133
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knowledge management
إدارة المعرفة
المصارف الخاصة
private banks
ولاء العملاء
customer loyalty
رضا العملاء
customer satisfaction
محافظة اللاذقية
إدارة علاقات العملاء
العملاء المربحين
تكنولوجيا إدارة علاقات العملاء
Customer Relationship Management
key Customer
CRM Technology
Lattakia Provenance
المزيد..
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