Subscribe to the gold package and get unlimited access to Shamra Academy
Register a new userThe Role Of Queue in Improving Service Time For Health Clinics A Case Study Of The Cardiac Clinic in Tishreen Hospital Damascus""
دور استخدام صفوف الانتظار في تحسين وقت الخدمة للعيادات الصحية دراسة حالة على العيادة القلبية في مشفى تشرين-دمشق
1246
0 3
0.0
(
0
)
Created by
مجد العلي
Ask ChatGPT about the research
هدف هذا البحث الى معرفة دور استخدام نماذج صفوف الانتظار في تحسين وقت الخدمة للعيادات الصحيّة في الجمهوريّة العربيّة السوريّة، وطبقت الدراسة في العيادة القلبيّة بمستشفى تشرين بدمشق خلال الفترة الممتدة من 1/7 إلى 30/8 من عام 2019. توصّلت الدراسة إلى تقديم نموذج بديل لتحسين الوضع الحالي الموجود في العيادة الصحيّة محل الدراسة، حيث ساهم النموذج البديل في تحسين مقاييس الأداء بشكل جوهري كما يؤدي تطبيق هذا النموذج إلى تخفيض عدد المرضى في صف الانتظار الخاص بالعيادة إلى مستوى شبه معدوم.
No English abstract
References used
Rifai, A. Using waiting lines to organize the work of the Commercia! Bank of Syria. Tishreen Universit:y Journal for Research and Sdentific Studies,2015,37(2), p 433-4
rate research
Read More
This research aims to study the relation between the usage of computer and the quality of service in the managerial office in TISHREEN university by measuring the. A questionnaire of (169) copies has distributed to employees in the university, and an
other questionnaire has distributed to (247) college students in the university.
The main finding of the research can be summarized as follows:
- The average of usage the computer in the office and the average of service’s responsiveness and service’s reliability is low.
- There is a positive relation between the usage of computer and the quality of services that produce in the managerial office in TESHREEN University.
The study examines the reality of the re-engineering of the
administrative processes in the commercial bank Tartous branch
through identifying the factors of its success, namely information
technology, human resource qualification, organizational
factor, and
their role in improving the banking service and thus achieving
customer satisfaction. The study concluded that: The success factors
of the re-engineering of the administrative processes (the
organizational factor, the development and training of employees
skills, information technology) contribute greatly to improving the
banking service in the branch of the bank The Syrian Commercial
Bank in Tartous.
As a result of the growing interest in environmental issues in the Syrian environment,
more precisely in the health service sector, companies in various sectors are facing the
problem of measuring and analyzing environmental costs, and disclosing e
nvironmental
costs in their financial statements. This research explores the role of measuring and
classifying environmental costs in decision-making in the health sector.
A case study was conducted in the General Authority of the Basel Hospital in
Tartous in Syria. Data was collected using observations and analysis of hospital
documents and reports, and personal interviews with managers and heads of departments
and accountants in the hospital.
The research aimed at finding a proposed model for classifying environmental costs
in the hospital based on Shapiro's model. The results showed that the cost of acquisition,
supply cost, training and qualification, storage costs, obsolescence costs, disposal costs,
maintenance costs are considered appropriate to make environmental decision-making. The
study also showed that the lack of knowledge and awareness of the administrative and
accounting staff about concepts and terminology of environmental accounting adversely
affect the process of tracking and measuring the environmental costs and hence the quality
of environmental decisions. The results showed also that the hospital is almost committed
completely to sort and separate medical and non-medical waste in all divisions and
sections.
The aim of the research is to identify the level of internal service quality and job
satisfaction in the Holiday Beach property in Tartous, as well as to identify the role of
internal service quality in its various dimensions to achieve job satisfa
ction among workers
at the facility. The research is applied in 2015 on a sample of (55) employee. To achieve the
aim of the research, a questionnaire is designed consisting of two parts; the first dealt with
job satisfaction, and included (23) terms, and the second part dealt with the quality of
internal service including (18) terms. The research reached several conclusions, including:
The level of quality of internal services is a medium degree, and that the degree of job
satisfaction for workers about the quality of internal services is medium, and the presence of
a statistically significant relationship between the quality of internal services and job
satisfaction for workers in the facility. The research also found that there are no statistically
significant differences in the answers of the research sample members about the quality of
internal service depending on the sex variable, and the presence of statistically significant
differences depending on the educational qualification variable for of high studies graduates.
Results also showed that there were no statistically significant differences in the research
sample answers about the degree of job satisfaction among workers at the facility depending
on the variables (sex, educational qualification). The research also made several proposals,
including: providing high facilities in the internal service, which will positively reflect on the
satisfaction of the employees on the one hand, and on the external service on the other hand.
The study aime to clarify the concept of management, its importance, dimensions and requirements for its application in the organization under study, and to clarify the role of applying performance management in achieving success for the organization
. The researcher followed the descriptive and analytical approach in her study, and a set of methods, including relying on secondary and primary data through a questionnaire that was designed, and it was distributed to (119) respondents, from which (117) were retrieved, and (110) questionnaires were suitable for analysis, and the research community was made up of a cadre Workers at Tishreen University in Lattakia Governorate (university president, department heads, divisional heads, and employees), and then relied on the SPSS program as a tool for analyzing the available data. The study found a set of results, including: The employee is not involved in planning and goal-making, performance is not linked to opportunities for promotion, and the levels of behavioral competence required in the employee are not determined.
Log in to be able to interact and post comments
comments
Fetching comments
Sign in to be able to follow your search criteria
