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Register a new userThe Role Of Queue in Improving Service Time For Health Clinics A Case Study Of The Cardiac Clinic in Tishreen Hospital Damascus""
دور استخدام صفوف الانتظار في تحسين وقت الخدمة للعيادات الصحية دراسة حالة على العيادة القلبية في مشفى تشرين-دمشق
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مجد العلي
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هدف هذا البحث الى معرفة دور استخدام نماذج صفوف الانتظار في تحسين وقت الخدمة للعيادات الصحيّة في الجمهوريّة العربيّة السوريّة، وطبقت الدراسة في العيادة القلبيّة بمستشفى تشرين بدمشق خلال الفترة الممتدة من 1/7 إلى 30/8 من عام 2019. توصّلت الدراسة إلى تقديم نموذج بديل لتحسين الوضع الحالي الموجود في العيادة الصحيّة محل الدراسة، حيث ساهم النموذج البديل في تحسين مقاييس الأداء بشكل جوهري كما يؤدي تطبيق هذا النموذج إلى تخفيض عدد المرضى في صف الانتظار الخاص بالعيادة إلى مستوى شبه معدوم.
No English abstract
Artificial intelligence review:
Research summary
تهدف هذه الدراسة إلى تحسين وقت الخدمة في العيادات الصحية من خلال استخدام نماذج صفوف الانتظار، وتم تطبيق الدراسة على العيادة القلبية في مستشفى تشرين بدمشق. استخدمت الدراسة برنامج QM windows لتحليل البيانات وجمعها خلال شهري يوليو وأغسطس من عام 2019. توصلت الدراسة إلى نموذج بديل يُحسن الأداء بشكل كبير ويقلل من عدد المرضى في صف الانتظار إلى مستوى شبه معدوم. تم اختبار فرضيات تتعلق بتوزيع وصول المرضى وزمن الخدمة، وأظهرت النتائج أن استخدام نموذج صفوف الانتظار يمكن أن يقلل من وقت الانتظار ويحسن جودة الخدمة. أوصت الدراسة بإضافة مركز خدمة جديد (طبيب إضافي) لتقليل وقت الانتظار وتحسين الأداء.
Critical review
تعتبر هذه الدراسة خطوة هامة نحو تحسين جودة الخدمات الصحية في سوريا، إلا أنها تفتقر إلى تحليل شامل للعوامل الأخرى التي قد تؤثر على وقت الانتظار مثل كفاءة الأطباء والتجهيزات الطبية المتاحة. كما أن الدراسة اعتمدت على فترة زمنية قصيرة نسبياً لجمع البيانات، مما قد يؤثر على دقة النتائج. يُفضل إجراء دراسات مماثلة على فترات زمنية أطول وفي عيادات أخرى لتعميم النتائج بشكل أفضل.
Questions related to the research
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ما هو الهدف الرئيسي من الدراسة؟
الهدف الرئيسي هو تحسين وقت الخدمة في العيادات الصحية باستخدام نماذج صفوف الانتظار.
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ما هي الأداة المستخدمة لتحليل البيانات في الدراسة؟
تم استخدام برنامج QM windows لتحليل البيانات.
-
ما هي التوصية الرئيسية التي خلصت إليها الدراسة؟
أوصت الدراسة بإضافة مركز خدمة جديد (طبيب إضافي) في العيادة القلبية لتقليل وقت الانتظار وتحسين الأداء.
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ما هي الفرضيات التي تم اختبارها في الدراسة؟
تم اختبار فرضيات تتعلق بتوزيع وصول المرضى وزمن الخدمة في العيادة القلبية.
References used
Rifai, A. Using waiting lines to organize the work of the Commercia! Bank of Syria. Tishreen Universit:y Journal for Research and Sdentific Studies,2015,37(2), p 433-4
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