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Register a new userThe Effect of Educational Service Quality on Universities Students Satisfaction A Field study with an application on Al Baath University Students
تأثير جودة الخدمة التعليمية على رضا طلاب الجامعات دراسة ميدانية بالتطبيق على طلاب جامعة البعث
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هدفت الدراسة إلى بيان تأثير جودة الخدمة التعليمية على رضا الطلبة في جامعة البعث. و لتحقيق أهداف الدراسة تم تطوير استبانة خاصة وزعت على عينة من طلاب جامعة البعث, حيث تم استرجاع (300) استبانة صالحة للاستعمال من أصل (384) استبانة تم توزيعها, أي ما يعادل 80 بالمئة من عدد الاستبانات الموزعة.
This study aimed to explain the effect of educational service quality at Al Baath university students' satisfaction. In order to achieve the aims of this study, a specific questionnaire was developed and circulated sample of students in Al Baath University. ( 300 ) usable questionnaires were retried out of the ( 384 ) circulated, with represent ( 80 % ) response rate.
Artificial intelligence review:
Research summary
هدفت هذه الدراسة إلى تحليل تأثير جودة الخدمة التعليمية على رضا الطلاب في جامعة البعث. لتحقيق هذا الهدف، تم تطوير استبانة وزعت على عينة من الطلاب، حيث تم استرجاع 300 استبانة صالحة من أصل 384. تم استخدام البرنامج الإحصائي SPSS لتحليل البيانات واختبار الفرضيات. أظهرت النتائج وجود تأثير معنوي لكل بُعد من أبعاد جودة الخدمة التعليمية (الملموسية، الاعتمادية، الاستجابة، الأمان، والتعاطف) على رضا الطلاب. كما قدمت الدراسة توصيات لتحسين جودة الخدمة التعليمية المقدمة للطلاب.
Critical review
دراسة نقدية: تعتبر هذه الدراسة خطوة مهمة نحو فهم تأثير جودة الخدمة التعليمية على رضا الطلاب، إلا أن هناك بعض النقاط التي يمكن تحسينها. أولاً، كان من الممكن توسيع نطاق العينة لتشمل طلاب من جامعات أخرى لتحقيق مقارنة أوسع. ثانياً، كان من الممكن استخدام أدوات تحليلية إضافية لتعزيز دقة النتائج. وأخيراً، كان من الممكن تقديم توصيات أكثر تفصيلاً وقابلة للتنفيذ لتحسين جودة الخدمة التعليمية.
Questions related to the research
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ما هو الهدف الرئيسي من الدراسة؟
الهدف الرئيسي من الدراسة هو تحليل تأثير جودة الخدمة التعليمية على رضا الطلاب في جامعة البعث.
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ما هي الأبعاد الخمسة لجودة الخدمة التعليمية التي تم تحليلها في الدراسة؟
الأبعاد الخمسة هي: الملموسية، الاعتمادية، الاستجابة، الأمان، والتعاطف.
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ما هي الأداة التي استخدمتها الدراسة لجمع البيانات؟
استخدمت الدراسة استبانة خاصة لجمع البيانات.
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ما هي التوصيات التي قدمتها الدراسة لتحسين جودة الخدمة التعليمية؟
قدمت الدراسة توصيات لتحسين مستوى جودة الخدمة التعليمية المقدمة للطلاب، مثل الالتزام والتطوير المستمر للخطة التعليمية وتحسين البرامج التعليمية.
References used
معلا, ناجي, 2007, الأصول العلمية للتسويق المصرفي, عمان.
Zeithamal,ValarieA&Bitner,MaryJo&Gremder,Dway na D(2006). Service Marketing (integrating Customer Focus across theFirm),Fourth Edition United States: MsGraw.Hill
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