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Register a new userThe Effect of Educational Service Quality on Universities Students Satisfaction A Field study with an application on Al Baath University Students
تأثير جودة الخدمة التعليمية على رضا طلاب الجامعات دراسة ميدانية بالتطبيق على طلاب جامعة البعث
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هدفت الدراسة إلى بيان تأثير جودة الخدمة التعليمية على رضا الطلبة في جامعة البعث. و لتحقيق أهداف الدراسة تم تطوير استبانة خاصة وزعت على عينة من طلاب جامعة البعث, حيث تم استرجاع (300) استبانة صالحة للاستعمال من أصل (384) استبانة تم توزيعها, أي ما يعادل 80 بالمئة من عدد الاستبانات الموزعة.
This study aimed to explain the effect of educational service quality at Al Baath university students' satisfaction. In order to achieve the aims of this study, a specific questionnaire was developed and circulated sample of students in Al Baath University. ( 300 ) usable questionnaires were retried out of the ( 384 ) circulated, with represent ( 80 % ) response rate.
References used
معلا, ناجي, 2007, الأصول العلمية للتسويق المصرفي, عمان.
Zeithamal,ValarieA&Bitner,MaryJo&Gremder,Dway na D(2006). Service Marketing (integrating Customer Focus across theFirm),Fourth Edition United States: MsGraw.Hill
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The purpose of this research is to study the relationship between the
quality of private high education and students satisfied.
In this search, the searcher used service quality dimensions:
- Tangibles.
- Reliability.
- Responsiveness.
- Assura
nce.
- Empathy.
For studding its relationship with students satisfied.
This research aims to analyze students views in service characteristics which are provided in Syrian state universities, faculty of Economy as example.
Two variables have been examined which were physical and academic construction. Physical construc
tion was measured using three dimensions; library services, medical care, and supplementary services.
Academic construction were as follows: teaching members, teaching styles, and books. A questionnaire has been distributed to a 100 students at the faculty of economy at Aleppo University. 82 filled questions were analyzed. Most results were about disagree or neutral.
The research aims to analyze the reality of the health service in the Syrian private
hospitals in Lattakia City; by answering the following questions:
* What is the level of the health service in hospitals in terms of the availability of the
follo
wing basic dimensions: Tangibility, empathy, responsiveness, assurance and security,
reliability and credibility?
* What is the impact of the dimensions of health service quality in customer
satisfaction?
The survey form was designed and distributed to (105) customer of the patients who
checked in private hospitals in Lattakia City, where a convenience sample was chosen.
The results of research indicated, that there is a good understanding of the following
dimensions: Tangibility, empathy, responsiveness, and assurance and security between
members of the research sample. The study results also indicated that there is a significant
and positive effect of (empathy and emphasize security and reliability) dimensions on
customer satisfaction as dependent variable, which the regression model explained (80%)
of the differences in customer satisfaction, while Tangibility and speed of response did not
affect customer satisfaction as a dependent variable.
Marriage is considered equal right which was built on mutual understanding,
cooperation and affection, it is the vital road Tayeb Tahir to maintain the noble sentiments
between men and women, and marriage is not a way to physical sensory mixing bet
ween
men and women, but it is a natural way to holders of common sense to the emotional
mixing, psychological gratification and emotional integration, where each of the spouses is
considered a dress for another, conceals, protects and warmth him, he says: {are you as
you dress to dress them} [Al-Baqarah: 187]
Given the feelings of love, which is made between the couple, it strengthen their
connection by sharing these feelings, God has created people with love, which is a strong
bond between a man and his wife, it is the weapon that helps them making their way in
life, and withstanding the rigors of life and its troubles.
One of the problems that have invaded our Arab and Islamic communities is the
phenomenon of customary marriages (or so-called Al Madani sometimes), but as a result
of the intellectual invasion of Islamic societies, illegitimate relations began to spread
among young men and women before marriage, under the slogans of false misleading, and
under the pretext of love and dating sometimes, and that this way the right to marry output,
and this is tainted by a lot of ambiguity and uncertainty for those who looked more closely
to what is happening around us, and it finds that the loss of these relationships is huge, and
the consequences dire, how many marriages failed and many stumble, because it began
with such relations, and did not rely on legitimate laws people are born with.
This Study aims to explore the determinants of higher education service in Syria and the relative importance of each of these determinants upon the overall perceived quality of higher education and students` satisfaction ,to assess perceived quality
and students` satisfaction, and to discover any differences in this perceived quality and satisfaction in terms of selected demographic variables (Gender, Study type, Academic sector, Academic level ,Year of study for Bachelor students).
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