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Register a new userDeterminants of Higher Education Service Quality from Students` perspective and their effects on Students` Satisfaction in Syrian Universities
محددات جودة خدمة التعليم العالي من منظور الطلاب و أثرها على رضاهم في الجامعات السورية
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Syrian Virtual University رسالة ماجستير
Publication date
2015
and research's language is
العربية
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Shamra Editor
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تهدف هذه الدراسة إلى معرفة العوامل المحددة لجودة خدمة التعليم العالي في سوريا و الأثر النسبي لكل من هذه العوامل على الجودة الإجمالية لخدمة التعليم العالي من جهة و على رضا الطلاب من جهة أخرى في الجامعات السورية, كما تهدف إلى تقييم مستوى الجودة المدركة للتعليم العالي و رضا الطلاب , و اكتشاف فيما إذا كان هناك فروق في كل منهما بحسب المتغيرات الديموغرافية المختارة (الجنس, نوع الدراسة, القطاع التعليمي, المستوى الأكاديمي, السنة الدراسية لطلاب الإجازة).
This Study aims to explore the determinants of higher education service in Syria and the relative importance of each of these determinants upon the overall perceived quality of higher education and students` satisfaction ,to assess perceived quality and students` satisfaction, and to discover any differences in this perceived quality and satisfaction in terms of selected demographic variables (Gender, Study type, Academic sector, Academic level ,Year of study for Bachelor students).
References used
Abdullah, F. (2005). HEdPERF versus SERVPERF: The Quest for ideal measuring instrument of service quality in higher education sector. Quality Assurance in Education , 13 (4), pp. 305-328
Abdullah, F. (2006b). Measuring service quality in higher education: HEdPERF versus SERVPERF. Marketing Intelligence & Planning , 24 (1), pp. 31-47
Aldridge, S., & Rowley, J. (1998). Measuring Customer Satisfaction in Higher Education. Quality Assurance in Education , 6 (4), pp. 197-204
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