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Register a new userEvaluate the level of job satisfaction among employees in private banks- A field study in private banks in Damascus
تقييم مستوى الرضا الوظيفي لدى العاملين في المصارف الخاصة دراسة ميدانية على المصارف الخاصة في دمشق
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هدفت هذه الدراسة إلى تقييم واقع الرضا الوظيفي لدى العاملين في المصارف الخاصة في دمشق، حيث قام الباحثان بتحديد أربع مؤشرات لقياس الرضا الوظيفي لدى العاملين شملت كل من ظروف العمل، و الاستقرار الوظيفي، و الشعور بالعدالة، و الرواتب و الأجور.
This study aimed to assess the reality of job satisfaction among employees in the private banks in Damascus; the researchers select four indicators to measure job satisfaction among employees that include the working conditions, job stability, a sense of justice, salaries and wages.
References used
AZEEM S (2010). Job Satisfaction And Organizational Commitment Among Employees In The Sultanate Of Oman. Psych Scientific Research. Vol 1. Pp 295-299
AZIRI B (2011). Job Satisfaction: A Literature Review. Management Research And Practice Vol. 3 Issue 4. Pp: 77-86
BATURA N, Worrall J, Thapa R, Basnyat R, Morrison J (2016). Is The Job Satisfaction Survey A Good Tool To Measure Job Satisfaction Amongst Health Workers In Nepal? Results Of A Validation Analysis. Bmc Health Services Research. 16:308. Pp 1:13
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The objective of this study is to assess the reality of the professional commitment of
the employees in the private commercial banks in lattakia Governorate, The researchers
identified three types of functional commitment, which included both Affec
tive
commitment, Continuance commitment, and Normative commitment.
The researchers distributed a questionnaire to a random sample of 77 workers. Each
questionnaire included 24 phrases that measured the three types of commitment. They
calculated the Cronbach's Alpha coefficient to measure the stability of the scale, The t-test
was used for one sample to test the hypotheses, The researchers found results showing high
degrees of functional commitment of all three types, but at varying degrees, where the
mean of the responses on the expressions that measured the three types of commitment was
Greater than the mean neutrality of the scale.
This study aims at exploring the effect of E-customer relationship management ECRM
marketing tactics (preferential treatment, tangible rewards, interpersonal
communication, E-direct mail) on both customer trust and commitment of Syrian private
ban
ks in Syrian coastal area. The sample of this study withdrew randomly from the
population of the study. The data collected through pre-designed questionnaire which was
directed to those customers, and there were 324 valid questionnaires. The results of this
study show that there is a positive relationship between E-CRM and customer trust, and
there is a positive relationship between E-CRM and customer commitment, and also there
is a positive direct impact of customers trust on their commitment. Finally this study
recommends Syrian private banks to adapt E-CRM, and try to build a strong electronic
relationships with their customers in a long term, which enhance their trust and
commitment.
This study aimed at exploring the effect of the empowerment in job satisfaction
among workers at Syrian banks .To achieve the objectives of study a questionnaire was
developed to collect data from the study sample, a total of 120 questionnaires wer
e
distributed of which 90 questionnaires were returned and were ready for analysis Data
were
analyzed using a number of statistical techniques including: the mean, standard
deviationand Stepwise Multiple Regression, ..etc. it was found that the independent
variables of empowerment (effective communication, motivation, training, and team work)
affect the dependent variable (job satisfaction).While the delegation of authority does not
have a statistically significant effect.
Banking information systems are essential necessities imposed by economic, social
and technical developments which taking place in the banking market world, where these
systems and techniques have an impact obviously on the banks because it depends
on the
digital technology to deliver the banking services to their applicants , which has led to
increase the quality and effectiveness the performance of services , processes and
marketing banking mix and make it more efficient and effective which will be increasing
and improving customer satisfaction for banking services applying.
Thus information systems play major role among private banks in Syria, through
their ability to improve the marketing performance of the bank and provide services and
products of high quality and low costs by redesigning operational banking, customer
contact quickly and provide significant data and information for customers consumption
patterns efficiently and effectively, which enabled the bank managers to take advantage of
this information in develop of plans and programs for improvement the quality of the
banking services performance provided, and increase the degree of satisfaction and loyalty
among customers by focusing on the efficiency and skill of banking services staff, in this
case we can facilitate the process of delivering the service to customers in the right way.
The objective of this research is to measure and evaluating the
quality of service in the private commercial banks in Syria and for
the purpose of determining the basic dimensions of quality of
service that customers are looking for and preferred,
even these
banks are able to focus and emphasize it and use it to enhance
customer satisfaction and retention, and to achieve the objectives of
the study are designed questionnaire was distributed to a random
sample of customer three private commercial banks in the city of
Hama (BEMO bank - Bank of Syria and Almahjr- Arab Bank).
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