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Register a new userEvaluate the level of job satisfaction among employees in private banks- A field study in private banks in Damascus
تقييم مستوى الرضا الوظيفي لدى العاملين في المصارف الخاصة دراسة ميدانية على المصارف الخاصة في دمشق
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هدفت هذه الدراسة إلى تقييم واقع الرضا الوظيفي لدى العاملين في المصارف الخاصة في دمشق، حيث قام الباحثان بتحديد أربع مؤشرات لقياس الرضا الوظيفي لدى العاملين شملت كل من ظروف العمل، و الاستقرار الوظيفي، و الشعور بالعدالة، و الرواتب و الأجور.
This study aimed to assess the reality of job satisfaction among employees in the private banks in Damascus; the researchers select four indicators to measure job satisfaction among employees that include the working conditions, job stability, a sense of justice, salaries and wages.
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Research summary
هدفت هذه الدراسة إلى تقييم مستوى الرضا الوظيفي لدى العاملين في المصارف الخاصة في دمشق. استخدم الباحثان أربعة مؤشرات لقياس الرضا الوظيفي: ظروف العمل، الاستقرار الوظيفي، الشعور بالعدالة، والرواتب والأجور. تم توزيع استبانة على عينة ميسرة من العاملين بلغت 66 فردًا، وتضمنت الاستبانة 18 عبارة لقياس الأبعاد المذكورة. أظهرت النتائج رضا العاملين عن ظروف العمل، الاستقرار الوظيفي، والشعور بالعدالة، بينما كان الرضا عن الرواتب والأجور والشعور بالإنجاز أقل من المتوسط. أوصى الباحثان بضرورة تحسين الرواتب والأجور وتفعيل آليات الضمان الصحي لضمان الاستقرار الوظيفي للعاملين.
Questions related to the research
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ما هي المؤشرات الأربعة التي استخدمها الباحثان لقياس الرضا الوظيفي؟
استخدم الباحثان أربعة مؤشرات لقياس الرضا الوظيفي: ظروف العمل، الاستقرار الوظيفي، الشعور بالعدالة، والرواتب والأجور.
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ما هو حجم العينة التي استخدمها الباحثان في الدراسة؟
حجم العينة التي استخدمها الباحثان في الدراسة بلغ 66 فردًا.
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ما هي التوصيات التي قدمها الباحثان بناءً على نتائج الدراسة؟
أوصى الباحثان بضرورة تحسين الرواتب والأجور بما يتناسب مع احتياجات الأفراد، وضرورة تفعيل آليات الضمان الصحي لضمان الاستقرار الوظيفي للعاملين.
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ما هي الأدوات البحثية التي استخدمها الباحثان لجمع البيانات؟
استخدم الباحثان استبانة تتضمن 18 عبارة لقياس الأبعاد المختلفة للرضا الوظيفي.
References used
AZEEM S (2010). Job Satisfaction And Organizational Commitment Among Employees In The Sultanate Of Oman. Psych Scientific Research. Vol 1. Pp 295-299
AZIRI B (2011). Job Satisfaction: A Literature Review. Management Research And Practice Vol. 3 Issue 4. Pp: 77-86
BATURA N, Worrall J, Thapa R, Basnyat R, Morrison J (2016). Is The Job Satisfaction Survey A Good Tool To Measure Job Satisfaction Amongst Health Workers In Nepal? Results Of A Validation Analysis. Bmc Health Services Research. 16:308. Pp 1:13
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The researchers distributed a questionnaire to a random sample of 77 workers. Each
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mean of the responses on the expressions that measured the three types of commitment was
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Banking information systems are essential necessities imposed by economic, social
and technical developments which taking place in the banking market world, where these
systems and techniques have an impact obviously on the banks because it depends
on the
digital technology to deliver the banking services to their applicants , which has led to
increase the quality and effectiveness the performance of services , processes and
marketing banking mix and make it more efficient and effective which will be increasing
and improving customer satisfaction for banking services applying.
Thus information systems play major role among private banks in Syria, through
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products of high quality and low costs by redesigning operational banking, customer
contact quickly and provide significant data and information for customers consumption
patterns efficiently and effectively, which enabled the bank managers to take advantage of
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banking services performance provided, and increase the degree of satisfaction and loyalty
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even these
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sample of customer three private commercial banks in the city of
Hama (BEMO bank - Bank of Syria and Almahjr- Arab Bank).
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