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Register a new userRelationship Marketing role in enhancing the competitive advantage of insurance companies A field study in Lattakia
دور التسويق بالعلاقات في تعزيز الميزة التنافسية لشركات الـتأمين دراسة ميدانية في محافظة اللاذقية
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يهدف البحث إلى التعرف على دور التسويق بالعلاقات في تعزيز الميزة التنافسية لشركات التأمين, و ذلك من خلال دراسة العلاقة بين أبعاد التسويق بالعلاقات, و المتمثلة بـ: الثقة, التفاعل, الالتزام, الاتصال, الولاء, و تعزيز الميزة التنافسية. اعتمد البحث المنهج الوصفي, و شمل مجتمع البحث العملاء الذين راجعوا شركات التأمين في محافظة اللاذقية خلال فترة تطبيق البحث, و البالغة ثلاثة أشهر, حيث قام الباحث خلال هذه الفترة بتوزيع (185) استبانة على العملاء بشكل عشوائي, و ذلك لاستقصاء آرائهم حول دور التسويق بالعلاقات في تعزيز الميزة التنافسية في شركات التأمين التي يتعاملوا معها, و تمّ استعادة (173) استبانة كاملة و صالحة للتحليل الإحصائي, و بنسبة استجابة بلغت (93.51%). و بالاعتماد على الانحدار البسيط في تحليل و إظهار العلاقة بين متغيري البحث توصل البحث إلى وجود علاقة طردية ذات دلالة معنوية بين كل بعد من أبعاد التسويق بالعلاقات, و تعزيز الميزة التنافسية في الشركات محل الدراسة, حيث أنّ الأداء التسويقي الجيد للشركات محل الدراسة أمكنها الحفاظ على زبائنها الحاليين, و اكتساب زبائن جدد, و تحقيق معدلات نمو في المعاملات مع هؤلاء الزبائن من خلال بناء علاقات معهم أساسها تحقيق رضاهم و تقديم سلع و خدمات ذات قيمة كبيرة.
The research aims to identify the role of Relationship Marketing in enhancing the competitive advantage of insurance companies, through the study of the relationship between the dimensions of marketing relations, represented by: trust, interaction, commitment, communication, loyalty, and strengthen competitive advantage. Adopted Find descriptive approach, which included the research community customers who reviewed the insurance companies in Latakia province during the period of application of research, amounting to three months, with the researcher during this period distributed (185) to identify customers at random, so as to explore their views on the role of Relationship Marketing in promoting competitive advantage in the insurance companies that deal with it, and was restored (173) to identify complete and valid for statistical analysis, and response rate (93.51%). Based on simple regression analysis and show the relationship between the two variables Search reach and there is a significant moral positive correlation between each dimension of marketing dimensions of relations, and enhance the competitive advantage of companies in the study, since the marketing performance of good companies under study been able to keep existing customers, and the acquisition of new customers, and to achieve growth rates in transactions with these customers by building relationships with them based achieve satisfaction and provide goods and services of great value.
References used
BOWEN, J. and Chen, S., The relationship between customer loyalty and customer satisfaction. International Journal of Cotemporary Hospitality Management, Vol. 13 No.5,2001
HOFFMAN., Some sojourn development of a CCR. Strategy. Framework, doctoral thesis, U.S.A, 2008
ISHII, K., Management technological innovation and sustaining competitive advantage in the digital imaging industry. submitted to the partial fulfillment of the requirements for the degree of master of science in management of technology. MIT, School of management, 2005
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