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Register a new userThe Impact of the Efficiency of Marketing Research System in Making Marketing Decisions (A Field study in Syriatel Telecom)
أثر كفاءة نظام بحوث التسويق في اتخاذ القرارات التسويقية (دراسة ميدانية في شركة سيريتل للاتصالات)
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Added by
Tishreen University ورقة بحثية
Publication date
2016
fields
Business Management
and research's language is
العربية
Created by
Shamra Editor
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يتناول البحث أثر كفاءة نظام بحوث التسويق في اتخاذ القرارات التسويقية في شركات الاتصالات السورية من خلال دراسة الأثر بين (كفاءة البيانات، كفاءة العاملين، و كفاءة البرمجيات المستخدمة في بحوث التسويق) و اتخاذ القرارات التسويقية في شركات الاتصالات. اعتمد البحث على المنهج الوصفي، و شمل مجتمع البحث العاملين في قسم التسويق في شركة سيريتل للاتصالات حيث تم توزيع (70) استبانة على العاملين في مجال نظام بحوث التسويق و المسؤولين عن اتخاذ القرارات التسويقية أعيد منها (60) استبانة بنسبة استجابة بلغت (85.7%)، و باستخدام الأساليب الإحصائية المناسبة تم التوصل إلى النتائج الآتية: 1- وجود علاقة طردية ذات دلالة معنوية بين كفاءة البيانات المستخدمة في نظام بحوث التسويق و اتخاذ القرارات التسويقية في شركة سيريتل للإتصالات 2- وجود علاقة طردية ذات دلالة معنوية بين كفاءة العاملين في نظام بحوث التسويق و اتخاذ القرارات التسويقية في شركة سيريتل للإتصالات. 3- وجود علاقة طردية ضعيفة ذات دلالة معنوية بين كفاءة البرمجيات المستخدمة في نظام بحوث التسويق و اتخاذ القرارات التسويقية في شركة سيريتل للاتصالات. 4- وجود علاقة طردية ذات دلالة معنوية بين جميع أبعاد المتغير المستقل (نظام بحوث التسويق) مع المتغير التابع (اتخاذ القرارات التسويقية) حيث بعد (كفاءة البيانات) هو البعد الأكثر تأثيراً في المتغير التابع (اتخاذ القرارات التسويقية) و بعد (كفاءة البرمجيات) هو البعد الأقل تأثيراً في المتغير التابع.
This paper deals with the impact of the Efficiency of marketing research system in making marketing decisions in the Syrian telecommunications companies, by studying the impact of (Data efficiency and workers efficiency and software efficiency that used in marketing research system) and making marketing decisions in telecommunications companies. The research adopted the descriptive approach, which included the research community who working in Syriatel Telecom were distributed (70) to identify the workers in the marketing research field and responsible for making marketing decisions, (60) questionnaire was responded, in rate (85.7%), by using appropriate statistical methods the study reached the following results: 1- There is a significant positive correlation between the efficiency of the used data in marketing research system and making marketing decisions in Syriatel Telecom. 2- There is a positive relationship and significant morale among the workers efficiency in marketing research system and making marketing decisions in Syriatel Telecom. 3- There is a positive relationship and weak significant differences between the efficiency of the software which used in marketing research system and make marketing decisions in Syriatel Telecom. 4- There is a significant positive relationship among all the independent variables (efficiency of marketing research system) with the dependent variable (making marketing decisions) where the variable (data efficiency) is the most influential dimension in the dependent variable (making marketing decisions) and the variable (Software efficiency) is the lower influent dimension in the dependent variable (making marketing decisions).
References used
ISMAIL. S., The Role of Marketing Information System on Decision Making, International journal of Business and Social Science, Vol.2 No.3, 2014
SEKRARAN U., Research Methods for Managers: A Skill-building approach, Wiley and sons, P227, 1984
ALTER.S."Information Systems: The Foundation of e-Business", 4thed, New Jersey: Prentice-Hall, Person Education, Upper Saddle River, USA, 2014
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Information plays a key role in decision-making and in making marketing plans and
strategies for companies. Marketing research is an important tool to help collect and
develop information. This research addresses the role of marketing research in t
he process
of renewal and innovation. This research shows that there is a positive significant
relationship between conducting marketing research and constantly offering new products,
as well as the existence of a positive significant relationship between conducting marketing
research and the development of existing products both technically and marketingwise.
The Marketing information systems are considered the backbone
of decision making, particularly these needed to run facilities with
higher efficiency and effectiveness of marketing process. The study
recommends that the served facilities ought to d
evelop the
organizational structure, in away leaving the routine more over
forwarding towards more flexible structures, and decentralization in
decision making. As well as getting rid of operation standards,
standing in the hand in order to rationalization of the decision made.
And getting the valuable, credibility and economic information at
suitable time allows to rationalization and directing activities the
existing process of marketing the rationalization and directing
activities to achieve at higher level, This enforce the facility to be
awareness to the importance of providing effective marketing
information system, This make it able to govern the process of
decision making, reduce the time and effort which is responsible for
search from information and analysis it, and enable it be able to
assess the prospects for the future, and the face of environmental
changes.
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