Information plays a key role in decision-making and in making marketing plans and
strategies for companies. Marketing research is an important tool to help collect and
develop information. This research addresses the role of marketing research in t
he process
of renewal and innovation. This research shows that there is a positive significant
relationship between conducting marketing research and constantly offering new products,
as well as the existence of a positive significant relationship between conducting marketing
research and the development of existing products both technically and marketingwise.
This paper deals with the impact of the Efficiency of marketing research system in
making marketing decisions in the Syrian telecommunications companies, by studying the
impact of (Data efficiency and workers efficiency and software efficiency that
used in
marketing research system) and making marketing decisions in telecommunications
companies. The research adopted the descriptive approach, which included the research
community who working in Syriatel Telecom were distributed (70) to identify the workers
in the marketing research field and responsible for making marketing decisions, (60)
questionnaire was responded, in rate (85.7%), by using appropriate statistical methods the
study reached the following results:
1- There is a significant positive correlation between the efficiency of the used data
in marketing research system and making marketing decisions in Syriatel Telecom.
2- There is a positive relationship and significant morale among the workers
efficiency in marketing research system and making marketing decisions in Syriatel Telecom.
3- There is a positive relationship and weak significant differences between the
efficiency of the software which used in marketing research system and make marketing
decisions in Syriatel Telecom.
4- There is a significant positive relationship among all the independent variables
(efficiency of marketing research system) with the dependent variable (making marketing
decisions) where the variable (data efficiency) is the most influential dimension in the
dependent variable (making marketing decisions) and the variable (Software efficiency) is
the lower influent dimension in the dependent variable (making marketing decisions).