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The Role of Social Media Marketing at the Internet Service Provider Companies

دور التسويق الالكتروني عبر مواقع التواصل الاجتماعي لدى شركات تزويد خدمة الانترنت

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 Publication date 2021
  fields Marketing
and research's language is العربية
 Created by Shamra Editor




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This study aims to investigate the impact of e-marketing and its seven elements (7Ps: e-Product, e-Price, e-Place, e-Promotion, e-Process, e-People, e-Physical evidence) in Social Media Marketing at the internet service provider companies (CallU, Hadara, Mada) on gaining the six competitive advantage elements (Quality, Market Domination, Improvement, Cost, Time and Flexibility). Toward that end, the researcher adopted the Exploratory Research approach appropriate to the nature of this study, whereas a questionnaire was designed as a tool for gathering data and information beside observation and monitoring, and hence the questionnaire was offered onto a number of competent arbitrators, and carried the amendments proposed by those arbitrators, and hence then distribute it onto the study sample, represented in the internet service provider companies in Palestine, whereas around 185 questionnaires were distributed, while total number of valid questionnaires for analysis reached around 166 ones, and the researcher used the very suitable statistical methods and techniques through SPSS program.


Artificial intelligence review:
Research summary
تهدف هذه الدراسة إلى استكشاف دور التسويق الإلكتروني عبر مواقع التواصل الاجتماعي في تحقيق ميزة تنافسية لشركات تزويد خدمة الإنترنت في فلسطين، مثل كول يو، حضارة، ومدى. اعتمد الباحث على الأسلوب الاستكشافي والوصفي، واستخدم استبانة لجمع البيانات من 185 موظفًا في هذه الشركات، حيث كانت 166 استبانة صالحة للتحليل. أظهرت النتائج أن الشركات تستخدم مواقع التواصل الاجتماعي بشكل فعال، وأن الفيسبوك هو الأكثر استخدامًا يليه تويتر. كما تبين أن عناصر المزيج التسويقي الإلكتروني السبعة (المنتج الإلكتروني، التسعير الإلكتروني، التوزيع الإلكتروني، الترويج الإلكتروني، العمليات الإلكترونية، مقدمو الخدمة الإلكترونية، المستلزمات المادية الإلكترونية) تؤثر بشكل كبير على تحقيق الميزة التنافسية، بما في ذلك جودة الخدمة، السيطرة على الأسواق، التحسين، التكلفة، الوقت، والمرونة. بناءً على النتائج، أوصى الباحث بضرورة وضع رؤية وأهداف واضحة، مراجعة الخطط التسويقية باستمرار، واستخدام الأدوات الإضافية التي توفرها مواقع التواصل الاجتماعي.
Critical review
تعد هذه الدراسة خطوة هامة في فهم دور التسويق الإلكتروني عبر مواقع التواصل الاجتماعي في تحقيق ميزة تنافسية لشركات تزويد خدمة الإنترنت. ومع ذلك، يمكن الإشارة إلى بعض النقاط التي قد تحتاج إلى تحسين. أولاً، اقتصرت الدراسة على ثلاث شركات فقط، مما قد يحد من تعميم النتائج على جميع شركات تزويد الإنترنت في فلسطين. ثانيًا، لم تتناول الدراسة وجهة نظر العملاء بشكل مباشر، حيث اعتمدت فقط على آراء الموظفين. ثالثًا، كان من الممكن استخدام منهجيات بحثية متنوعة مثل المقابلات أو الدراسات الحالة لتعزيز النتائج. وأخيرًا، يمكن أن تكون هناك حاجة لمزيد من الدراسات المستقبلية التي تستكشف تأثير التسويق الإلكتروني على الأداء المالي للشركات.
Questions related to the research
  1. ما هي الأهداف الرئيسية للدراسة؟

    تهدف الدراسة إلى التعرف على دور التسويق الإلكتروني عبر مواقع التواصل الاجتماعي في تحقيق ميزة تنافسية لشركات تزويد خدمة الإنترنت في فلسطين، مثل كول يو، حضارة، ومدى.

  2. ما هي الأدوات التي استخدمها الباحث لجمع البيانات؟

    استخدم الباحث استبانة لجمع البيانات من 185 موظفًا في شركات تزويد خدمة الإنترنت، حيث كانت 166 استبانة صالحة للتحليل.

  3. ما هي النتائج الرئيسية التي توصلت إليها الدراسة؟

    أظهرت النتائج أن الشركات تستخدم مواقع التواصل الاجتماعي بشكل فعال، وأن الفيسبوك هو الأكثر استخدامًا يليه تويتر. كما تبين أن عناصر المزيج التسويقي الإلكتروني السبعة تؤثر بشكل كبير على تحقيق الميزة التنافسية.

  4. ما هي التوصيات التي قدمها الباحث بناءً على نتائج الدراسة؟

    أوصى الباحث بضرورة وضع رؤية وأهداف واضحة، مراجعة الخطط التسويقية باستمرار، واستخدام الأدوات الإضافية التي توفرها مواقع التواصل الاجتماعي.


References used
American Marketing Association AMA. (n.d.). Committee on Definition Marketing Definition's Glossary of Marketing Terms. Retrieved October 25, 2016, from https://www.ama.org/resources/Pages/Dictionary.aspx?dLetter=M
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