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أثر العوامل الديموغرافية والسيكولوجية المتعلقة بتجزئة السوق على رضا العميل ( دراسة حالة سيريتل)

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 Publication date 2012
  fields Business Management
and research's language is العربية
 Created by Shamra Editor




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References used
رزق الله عايدة نخلة (2002) دليل الباحثين في التحليل الإحصائي الاختيار والتفسير البيان لل
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الهدف إجراء دراسة يقف من خلالها على واقع الاغتراب الوظيفي للعاملين في شركة سيريتل للاتصالات و تحديد مدى علاقته بالثقافة التنظيمية و ذلك لأهمية مفهوم الاغتراب الوظيفي للآثار السلبية المتوقعة نتيجة وجوده على الفرد و على المنظمة التي يعمل بها.
This paper deals with the insurance sector in the Syrian Arab Republic during the period between 1990-2012, we studied the impact of economic and demographic factors on the demand for life insurance size. It was considered the volume of life insu rance premiums indication of the size of the demand for life insurance, also we study the impact of some determinants on the demand / income - unemployment - interest rate - inflation - life expectations - education - urbanization /. A statistical analysis by spss to study variables program was carried out, in order to reach the most important determinants affecting the insurance demand, income and the inflation and the interest rate are the most effective determinant in influencing the insurance demand, While statistically significant for the rest of determinants effect does not appear.
The theories of the microstructure en able us to analyze the way an equity market is working to give us the right directions to be taken and answer the following questions: According to which criteria can we evaluate the performance of a an exchang e structure, in this case, the continuous electronic system? What are its effects on the quality of a young emerging market in terms of liquidity and informational efficiency? The objective of this research is the empirical analysis of the role of the continuous electronic exchange system on an emerging market. This research is elaborated around a microstructural analysis of an equity market, which are studied in a continuous exchange system driven by orders. We continue then with an event study applied to the Tunis Stock Exchange in order to check the effects on the performance of the market of the microstructural changes carried out by introducing the new continuous system NCS. This event was associated with a short-term negative market liquidity appreciation at the announcement of the transition to the electronic system, while the impact was positive in the medium and long term.
The aim of this research is to learn about the reality of the talent management application in the five star hotels in Damascus and the role played by this application in achieving customer satisfaction, as customer satisfaction is now a key deter minant of its survival and continuation in the market. The research problem is summarized as follows: Do these hotels depend on talent and management and how does this affect customer satisfaction?
This research aims at studying the relationship between the industrial demographic variables as it is one of the most important Syrian economic sectors and the most laboremployment, and the inputs of this sector in particular and the inputs of the rest of the economic sectors. A number of results were found, most notably the existence of a statistically significant relationship between the inputs of the industrial sector and the total number of workers in the industrial sector, and the relationship between these inputs and the qualitative, sectoral and educational structure of the industrial sector.
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