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Register a new userThe Impact Of Human Capital Improving On Employees Performance In Hotels of Four And Five Stars Working At Syrian Coast
أثر تنمية رأس المال البشري على أداء العاملين في فنادق الأربعة و الخمسة نجوم العاملة في الساحل السوري
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يتناول هذا البحث موضوع تنمية رأس المال البشري في فنادق الأربعة و الخمسة نجوم العاملة في الساحل السوري و أثره على أداء العاملين في الفنادق المختارة محل البحث. تناول هذا البحث مجموعة من التعاريف و المفاهيم و الدراسات السابقة حول موضوع تنمية و تطوير رأس المال البشري و موضوع أداء العاملين أيضا، و قد تم تطبـــــيق هذا البــــحث على عينة من العاملين في الفنادق الساحلية السورية ذات الأربع و الخمس نجوم للعام 2014. و لتحقيق أهداف الدراسة تم توزيع استبانة لهذا الغرض على العاملين و كان عدد الاستبيانات الموزعة 96 استبانة و الاستبانات المستردة 80 استبيان و تم تحليل الإجابات باستخدام بعض الأساليب الإحصائية عن طريق برنامج SPSS. و توصل البحث إلى مجموعة من النتائج و التوصيات التي من شأنها تفادي النقص و الأخطاء في التعامل مع رأس المال البشري في الفنادق الساحلية السورية و من هذه النتائج، يوجد علاقة طردية قوية بين تنمية مستوى المهارات و أداء العاملين، و يوجد علاقة طردية بين تنمية مستوى معارف الفرد و أدائه في الفندق.
This search get improving human capital subject in hotels with four and five stars working at Syrian coast and its effect on employee performance. This search get some definitions and concepts and literature review about human capital improving and employee performance topic. this search is applied on a sample of on employees in Syrian coast hotels with four and five stars in 2014.We distribute 96 copies of questionnaire on employees, but 80 of them valid for analysis. The requests are analyzed by using statistical devices with SPSS program. The search get to some results and advices which can correct mistakes and weakness in dealing with human capital like: There is a positive and strong relationship between skills improving and employee performance, And there is apositive relationship between knowledge improving and employee performance.
References used
CANINA,I,A,managing human capital in a privately owned& public hotel chain ,international Journal of Hospitality Managing .Vol.25,No.4,2006.p546-565
SEGAL,B,S , Founder human capital and small firm performance,Journal of Management and Marketing research.Vol.5, American united states, florida, 2012 ,p568- 570
SAMRAN,S,D, mageed, andothers, human capital development and firm performance. African Journal of Business and Management, Vol.6, 2012, p768-776
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