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Register a new userThe effect of Information Technology in developing the operations of Syrian public banks
أثر تقانة المعلومات في تطویر نظم عملیات المصارف العامة في سوریة
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Damascus University ورقة بحثية
Publication date
2011
fields
Banking
and research's language is
العربية
Created by
Shamra Editor
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هدف هذا البحث إلى معرفة دور تقانة المعلومات في تطوير العمل في المصارف الحكومية في سورية. و كان ذلك من خلال اختبار العلاقة بين استخدام تقانة المعلومات و فعالية نظم العمليات في المصارف العامة. و هل يمكن للتكنولوجيا الحالية المستخدمة أن تلبي متطلبات البنية الأساسية لتكنولوجيا المعلومات؟ و مدى قدرة النظم و التعليمات السائدة على تحقيق الفعالية لتكنولوجيا المعلومات المتبلورة في تبسيط إجراءات العمل و تيسيرها.
This paper aims to investigate the role of information technology in developing the Syrian public banks. This has done through testing the relationship between information technology applications and the effectiveness of operation systems in public banks. Additionally, the issue of whether the current applied technology does satisfy the requirements of information technology infrastructure has been discussed. What is more, achieving the information technology efficiency based on the systems abilities and prevailing instructions are also argued with regards to facilitating the working procedures .
References used
حيدر،معالي فهمي( 2002 )، نظم المعلومات مدخل لتحقيق الميزة التنافسية، الدار الجامعية، الاسكندرية
زين الدين، صلاح ( 2002 )، تكنولوجيا المعلومات والتنمية، جامعة طنطا،القاهرة
السندي،طلعت بن عبد الوهاب عبد الله ( 2000 )، التطور التكنولوجي وأثره على أداء العاملين، مجلة الإداري، عدد 82 ، أيلول ، جدة
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Banking information systems are essential necessities imposed by economic, social
and technical developments which taking place in the banking market world, where these
systems and techniques have an impact obviously on the banks because it depends
on the
digital technology to deliver the banking services to their applicants , which has led to
increase the quality and effectiveness the performance of services , processes and
marketing banking mix and make it more efficient and effective which will be increasing
and improving customer satisfaction for banking services applying.
Thus information systems play major role among private banks in Syria, through
their ability to improve the marketing performance of the bank and provide services and
products of high quality and low costs by redesigning operational banking, customer
contact quickly and provide significant data and information for customers consumption
patterns efficiently and effectively, which enabled the bank managers to take advantage of
this information in develop of plans and programs for improvement the quality of the
banking services performance provided, and increase the degree of satisfaction and loyalty
among customers by focusing on the efficiency and skill of banking services staff, in this
case we can facilitate the process of delivering the service to customers in the right way.
This Research aims to study the role of change management in the
success of the introduction of information technology in the public
banks through the case study of the Commercial Bank of Syria،to
achieve this goal; a questionnaire was used as a t
ool in gathering the
necessary data. The questionnaire was distributed to the sample of
the study; 341 questionnaires were distributed on the employees in
commercial bank of Syria and the questionnaires which returned
were 340، then there were 15 questionnaires refused. SPSS (22) was
used in analyzing the data and testing the hypothesis. The research
found that the
- A positive relationship and statistically significant between the
changing methods of communication between management and
employees and the success of the introduction of information
technology in the Commercial Bank of Syria.
- A positive relationship and statistically significant between the،
between training and the success of the introduction of information
technology in the Commercial Bank of Syria.
- A positive relationship and statistically significant between the
stimulus and the success of the introduction of information
technology in the Commercial Bank of Syria.
The aim of the research is to determine the role of the characteristics of banking information systems in improving banking performance in real estate bank branches in the Syrian coast. The researcher followed the descriptive and analytical approach
in his study, and a set of methods, including relying on secondary data, and primary through a questionnaire that was developed through the researcher's access to the published literature, and the research community consisted of workers at the upper and middle management levels in the real estate bank branches, and then the SPSS program was relied upon as a tool for analysis Available data. The study found that the real estate bank does not achieve an increase in the size of the market share, and the bank’s management is not keen to provide information to workers that help them in their work at the time they need. The study recommended that the bank should achieve an increase in the size of the market share, by increasing interest in marketing information systems, and the bank’s management must be keen to provide information that helps workers in their work at the time they need, because it improves their performance and this is reflected in the performance The bank in general.
This research aims to supply the management with necessary information about how far the organizations depends on IT resource, and how far it is invested in away contributes to applying business strategies. The IT governance by using one of the contr
olling frameworks, significantly, ensure providing these information to exercise good governance in the public banking sector in Syria according to specific elements to be measured by this framework.
The results of this research showed that the commitment of the public banks in Latakia city using exercising of IT governance that ensures the control on this resource, as well as, making sure that it enhances achieving wished fit with the strategy and aims of these organizations, whereas, the recommendation focused on enhancing of this commitment process with these practices.
Loan portfolios occupies an important position within the balance sheet of
commercial banks, considering that the efforts and decisions of management aim primarily
at building a good loan portfolios, that achieve high returns for banks at the lowes
t levels
of risks.
The research aims to assess the extent of compliance to the theoretical, scientific and
practical principles in the composition of loan portfolios of the public and private
commercial banks in the Syrian Coast: the principle of diversification; principle
of relevance ;the criteria for granting credit; and Advanced Capital Adequacy Framework–
Basel II. The research aims to draw important conclusions and recommendations to help
Syrian commercial banks(public and private) in reducing credit risk.
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