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Register a new userIT in Public banks Branches in Latakia City (A Field Study)
تكنولوجيا المعلومات في فروع المصارف العامة في مدينة اللاذقية (دراسة ميدانية)
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هدف هذا البحث إلى تزويد الإدارة بالمعلومات الضرورية حول مدى اعتماد المنظمة على مورد تكنولوجيا المعلومات، و مدى استثماره بالطريقة التي تساهم في تنفيذ استراتيجيات العمل و أهدافه. إن حوكمة تكنولوجيا المعلومات باستخدام إحدى الأطر الرقابية المعتمدة دولياً لهذا الغرض، سيضمن إلى حد مهم تأمين تلك المعلومات لممارسة حوكمة جيدة في القطاع العام المصرفي في سورية، وفقاً لعناصر محددة سيتيح هذا الإطار قياسها. و قد أظهرت نتائج البحث التزام المصارف العامة في مدينة اللاذقية باستخدام ممارسات حوكمة تكنولوجيا المعلومات بالشكل الذي يضمن الرقابة على هذا المورد، و التأكد من أنه يعزز من تحقيق الاتساق المطلوب مع إستراتيجية و أهداف تلك المؤسسات، في حين ركزت التوصيات على تعزيز عملية الالتزام بتلك الممارسات كعملية متأصلة و مستمرة.
This research aims to supply the management with necessary information about how far the organizations depends on IT resource, and how far it is invested in away contributes to applying business strategies. The IT governance by using one of the controlling frameworks, significantly, ensure providing these information to exercise good governance in the public banking sector in Syria according to specific elements to be measured by this framework. The results of this research showed that the commitment of the public banks in Latakia city using exercising of IT governance that ensures the control on this resource, as well as, making sure that it enhances achieving wished fit with the strategy and aims of these organizations, whereas, the recommendation focused on enhancing of this commitment process with these practices.
References used
IT Governance Institute: Board Briefing on IT Governance ", 2, Edition, 2003, 1- 64
Damianides, Marios. Sarbanes–Oxley and IT Governance: New Guidance ON IT Control And Compliance, Informations Systems Management Journal, Winter, 2005, 77- 85
Huu Cuong, Nguyen. The Need for Legislation Like Sarbanes- Oxley for IT Governance: An Australian Perspective, Control, V3, 2007
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The objective of this study is to assess the reality of the professional commitment of
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2- There is a strong and positive correlation between a online banking service and service quality, it was found that (69.2%) of the discrepancy in the quality of banking services is explained after the Internet.
3- There is a strong and positive correlation between communications and banking service quality, where it was found that (65.9%) of the discrepancy in the quality of banking services is explained after the communication.
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The research presented a set of recommendations including: work to get rid of
routine procedures that constitute the main obstacle to completion and provide creative
ideas , improve the general climate and create an internal environment suitable for creative
thinking required message to the bank and develop a plan and strategy translates this
message to the values and clear and encouraging the creative process , configure the work
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