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Register a new userFactors of Measuring Quality in information systems applied in telecommunications companies
عوامل قياس الجودة في نظم المعلومات المطبقة في شركات الاتصالات
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رعد الصرن( باحث )
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هدف البحث إلى دراسة عوامل قياس الجودة في نظم المعلومات المطبقة في شركات الاتصالات، و قد قسمت هذه العوامل إلى أربعة هي عامل الوقت و يتضمن العوامل الفرعية (التوقيت، و التحديث، و التكرار، و الجاهزية) و عامل الشكل و يتضمن عوامل فرعية هي (الوضوح و التفاصيل، و التقديم (العرض)، و الترتيب، و الوسائط )، أما العامل الثالث فهو عامل المحتوى و يتضمن عوامل فرعية هي (الدقة، و الارتباط، و الاكتمال، و الإيجاز، و المدى, و الأمان، و الموثوقية، و الاقتصاد، و الكفاءة) . أما العامل الرابع فهو العامل الفني و يتضمن عاملي (جودة البرمجيات، و جودة الأجهزة). و اختُبِر هذا البحث في شركة سيرياتل، و كانت النتيجة النهائية أن من أهم عوامل قياس الجودة في نظم المعلومات المطبقة في شركات الاتصالات هما عاملا المحتوى و الوقت.
This Paper aims to Studying the factors of Quality measurement in information systems applied in telecommunications companies. The study is divided into four main factors; the first factor is time which consists of four sub factors (Timelines, updating, Frequency, and Availability). Second is Form which includes Five sub factors (Clarity, Details, Presentation, Order, Media).Third is Content which includes nine sub factors (Accuracy, Relevance, Completeness, Concinseness, Scope, Security, Reliability, Economy, Competency).Technical, the final factors, it consists of two sub factors (Software Quality, Hardware Quality). We have tested this model in Syriatel Company to prove its validity, and applicability in many other types of organizations. Time and content factors was the final result for factors of Quality measurement in information systems applied in the syriatel company.
References used
أبو حيمد، هدى ( 2006 ): الجودة الشاملة في إدارة المعلومات، معهد الإدارة العامة، الرياض.
أبو عويضة، هاني سليمان ( 2010 ): إجراءات مراجعة نظم المعلومات المالية المؤتمتة، دار الفكر، دمشق
إدريس، ثابت عبد الرحمن ( 2005 ): نظم المعلومات الإدارية في الشركات المعاصرة، الدار الجامعية، الإسكندرية
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This study aimed to examine the obstacles and problems that facing the telecommunications companies in Lattakia in electronic management application, and try to reach a set of recommendations and proposals that are expected to help the companies unde
r study to overcome these obstacles. To achieve this, the researcher analyzed the relationship between the presence of all of the obstacles (administrative, financial, legislative, technical, human, and security), and the application of electronic management.
This was done through a survey on telecommunications companies in Latakia (PTC, Syriatel) company,The size of research sample was /60/unit.The study found that there is a relationship between the presence of all of the obstacles (administrative, financial, legislative, technical, human, and security), and the application of electronic management in the companies under study.
Electronic Management
الإدارة الالكترونية
المعوقات الإدارية
المعوقات المالية
المعوقات التشريعية
المعوقات التقنية
المعوقات البشرية
المعوقات الأمنية
الأمن المعلوماتي
Administrative Obstacles
Financial Obstacles
Legislative Obstacles
Technical Obstacles
Human Obstacles
Security Obstacles
Information Security
المزيد..
Information quality plays a pivotal role in the decision-making
process, this research aims mainly to study the impact of the
dimensions of information quality in construction firms operating in
Syria on the quality of decision-making and to ident
ify the most
influential dimension in the interpretation of this quality.
The researcher had followed the descriptive approach- survey
in the study based on the problem of the study and objectives that he
seeks to achieve, and included a study population of all construction
firms working in Syria.
This study aims to identify the concept of Knowledge management as considering it
as one of the new management theory that many organization trying to apply it useful of
his advantage, also the aim was to identify the Knowledge procedures and cause
s of return
of libraries and information system to Knowledge management, in addition to identify
requester of Knowledge management application in the libraries. The research design was
the theory deism as most appropriate for this study. The results of this research show that
there was no significant different between libraries duties, information systems, and
Knowledge management procedures, also that the most important requisites of Knowledge
management application in libraries was existing of three elements which are:
organizational culture, organizational knowledge, knowledge management technology.
This research highlights the vital role of Pavement Management Systems integrated with Geographic Information Systems in planning and managing road maintenance in Lattakia, and getting a flexible local system by following a new method in processing a
nd viewing information that supports maintenance decision.
This study included applying a pilot project for managing pavement maintenance over a group of roads following The General Establishment for Road Communications. Those roads were divided to links and segments then evaluated using the " Asphalt Institute Method ", which gave us a numeric pointer that led in turn to the type of maintenance needed for a particular pavement. In this research, we depended on the Geographic Information Systems to design and build a comprehensive database, that reflected the present condition of the studied roads, and enabled us to store, analyze and document pavement surface condition and link it to the digitized maps of the studied roads. This guaranteed easy and direct access to various kinds of data and solutions as every segment appeared in a different color reflecting its conditions according to the theme of the map. By doing so, we could support the process of taking right maintenance decisions.
هدفت الد ا رسة إلى معرفة الآتي:
-1 درجة تطبيق التوجه نحو العملاء في شركات الاتصالات السورية؟
-2 درجة تطبيق التوجه نحو المنافسين في شركات الاتصالات السورية؟
-3 درجة تطبيق التوجه نحو الإبداع في شركات الاتصالات السورية؟
-4 درجة تطبيق التوجه نحو التك
نولوجيا في شركات الاتصالات السورية؟
-5 واقع صنع القرارات في شركات الاتصالات السورية؟
-6 أثر أبعاد التوجه الاستراتيجي على صناعة القرارات في شركات الاتصالات السورية؟
-7 دلالة الفروق في أبعاد التوجه الاستراتيجي وفق متغير المستوى الإداري .
-8 دلالة الفروق في عملية صناعة القرارات وفق متغير المستوى الإداري .
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